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Launch AlertsEpic UpdatesAdmission Diagnosis Added as Principal Problem Multi Visit Patient Banner HB Denial Data Models in SlicerDicer Cardiology and Radiology Imaging Indications Upgraded Fax Directly from Referrals Activity
For HMW
New Mapping Software Coming to HM Kiosks
HMW: Monday, Dec. 14
To make it easier for our patients, visitors and volunteers to find their way around our hospitals, we’re installing new mapping software in navigation kiosks systemwide, with HMW scheduled on Monday, Dec. 14. These kiosks provide step-by-step directions to areas like cafeterias, gift shops, restrooms, Medical Records and even doctor’s offices. New features include things like 3D images and wheelchair accessible routes, and you can even send directions straight to your phone. The HMW update follows October’s successful HMTW rollout, and launches will continue systemwide through 2021.
For Everyone
Specimen Scanning Successfully Launched at HMCLSpecimen Scanning launched at HMCL on Tuesday, Dec. 8. Nearly 70 wireless lab label printers were installed for the launch, and over 1,306 specimens were scanned in just the first two days. Specimen Scanning will launch next at HMW and HMCCH on Jan. 19. “Congratulations to our teams for making this launch a success,” said Andrea Harrow, chief nursing officer for HMCL. “Our clinical staff appreciate the specimen label scanning as another tool that supports patient safety. They are excited about the time-saving and error-proofing by no longer needing to write the date and time on the specimen label. Keeping our patients safe is our top
priority.” This new tool reduces the risk of specimen labeling errors, improving patient safety. Increased accuracy helps reduce lab processing turnaround times, so providers can make patient care decisions sooner than previously possible. If you are part of this launch and need help with Specimen Scanning, workflows onsite support continues today until 5 p.m. and tomorrow from 7 – 11 a.m. Click here for more information and easy-to-follow Quick Start Guides or contact your unit’s super users.
For Everyone
Tech Training Sessions
We Want to Hear from You We recently launched Tech Tuesdays and the Microsoft Teams Champions program and we want your feedback. As we plan our 2021 events, we want to know which Microsoft products you'd like to learn more about. Click here to share your feedback. Tech Tuesdays
Tech Tuesdays are hosted by a team of Microsoft experts and continue to be well received with over 800 participants to date. December’s topic is Microsoft Teams. There’s one more session this month. Remember: content is the same so only attend once. Look for your invitation from itinformationupdate@houstonmethodist.org or click the link below to join at the time of the meeting or click here to listen to a previously recorded session. Microsoft Teams Champions
The Microsoft Teams Champions monthly meeting also kicked off in December. If you weren’t able to attend, it’s not too late. These sessions focus on Microsoft Teams tips and tricks and you can gain early access to new features and a resource library. Share your interest with your supervisor and complete this form to get your invitation.
For Everyone
Phishing Drill Results
Remember to Always Report Suspicious Emails It’s been four months since HM went “phishing” with our new drills. The drills are fake phishing emails that are helping train everyone on how to respond to a real attack and identify suspicious emails.
How are we doing?
Since September, we’ve made improvements at recognizing phishing drill emails and avoiding clicking links in the emails, but we can do better. See the results below.
With more cyberattacks on health care organizations, it’s important that we stay alert and vigilant. Stay on the lookout for more phishing drills in the future. Here’s how to handle any suspicious email: - Desktop/Laptop: Click Report Phish - PhishAlarm button on the Outlook toolbar.
- Mobile: Tap the three dots by the sender’s name and tap the Report Phish icon.
- Webmail/Office 365: Select the email. In the preview pane, click the three
dots. Scroll down and click Report Phish.
- Apps Center: The Report Phish button isn’t available, so forward the email to spamspotting@houstonmethodist.org.
For Rover Users
Rover Zebra Smartphone: Quarterly Update, Dec. 15
Downtime Tuesday, Dec. 15, 1 – 5 a.m. The Rover Zebra smartphone quarterly upgrade is Tuesday, Dec. 15 with a downtime from 1 – 5 a.m. Be sure your Zebra smartphone is turned on with the battery charged before 1 a.m. on Dec. 15. Otherwise your phone won’t receive the update until someone turns it on, which may interrupt patient care for the next user. During the downtime, your phone will be intermittently unavailable and reboot. Use other phones or Vocera badges for communication, and use Epic on workstations for documentation. What’s new after the upgrade - Fixes for the second incoming call notification issue.
- Fixes to help with accidental pocket dials.
- Power button available on left side and back of phone.
- Less sensitive touch screen.
- Hidden password during entry.
- Updated phone directories.
- Smartphone security update.
For more information, including Rover reminders, visit it.houstonmethodist.org/rover. For questions, contact the IT Help Desk.
For HMTW
IT System Maintenance – Keep Your Devices On
HMTW: 9 p.m. on Tuesday, Dec. 15 to 2 a.m. on Wednesday, Dec. 16IT system maintenance will take place for HMTW at 9 p.m. on Tuesday, Dec. 15 to 2 a.m. on Wednesday, Dec. 16. Everyone will lose connection to most wireless medical devices and business systems/devices for about three minutes during this timeframe, but devices should reconnect automatically. If your devices don’t reconnect following the maintenance, please reboot. The wireless interruption includes systems and devices like EKG carts, ultrasounds, portable X-rays, glucometers, WOWs, desktops, laptops, printers, cell phones and other wireless devices. This maintenance
excludes Vocera badges, Rover Zebra smartphones, Cisco wireless phones and any devices connected through HM guest Wi-Fi. To prepare - Keep your systems and devices turned on and online.
- Save your work often between 9 p.m. on Tuesday and 2 a.m. on Wednesday.
For All Providers
Admission Diagnosis Added as Principal Problem
Effective NowThe admission diagnosis was added as a Principal Problem and now, when added to the Admit order, it will display on the Problem List, and marked as the Principal Problem.
For Inpatient and ED Providers and Nurses and Case Management
Multi Visit Patient Banner
Effective Now at HMH and HMWB On Monday, Dec. 7, HMH and HMWB began using a Multi Visit Patient banner identifying patients with a Patient Care Recommendation provided by the patients’ case manager and care team. Click the banner to view recommendations. Sample view: Inpatient nurse
These tip sheets provide more information:
For All Providers and Pharmacists
Discharge Prescriptions for Lidocaine 5% Patches For patients prescribed lidocaine 5% patches when they’re discharged, insurance rarely covers this medication without prior authorization, meaning patients often don’t receive it when they should. To help patients get this medication sooner, you’ll now see an alert at discharge to consider a smaller dosage, the lidocaine 4% patch. This is available over the counter.
For HB SlicerDicer Users
New HB Denial Data Models in SlicerDicerEffective Friday, Dec. 11, three new HB data models for denials will be available in SlicerDicer, Epic’s self-service reporting tool. These data models help you identify denial trends, search for specific denials, analyze outstanding denial amounts and monitor current and previous denials. The new Denials (HB) models include: - Denials – Invoice (HB)
- Denials – Line Level (HB)
- Buckets with Open Denials
(HB)
You can also leverage these models to access related records in Epic, as well as save and share a SlicerDicer session. To learn more, view the Denial (HB) Data Models tip sheets. If you are new to SlicerDicer, please complete a quick Epic tutorial to gain access: - Log in to Epic.
- Go to the search box in the upper right-hand corner and
type SlicerDicer.
- This prompts you to begin the tutorial modules which will only take about 15 minutes to complete.
For questions or access support, please email IT-Business Intelligence.
For All Providers
Cardiology and Radiology Imaging Indications Upgraded
Effective Tuesday, Dec. 15On Tuesday, Dec. 15, cardiology and radiology imaging indications will change in keeping with 2021 PAMA regulations. With this upgrade: - Indications are streamlined for cardiology and radiology orders.
- You’ll only receive the AUC BPA when an exam is scored at a three or lower.
- Some indications may be retired or updated, so you may be prompted to update your personal preference list and/or order sets.
- This doesn’t affect the acknowledgement reason.
- Imaging guidelines display do not do alerts with an explanation and recommendation to defer a selected advanced imaging exam.
For All Clinical and Insurance Verification Staff
Fax Directly from Referrals Activity
Effective NowA new Epic feature allows you to send clinical attachments from the Referrals Activity directly to a fax. This streamlines the prior authorization process, eliminating the need to search for clinical information, print and fax the information. This new process is currently not available for inpatient admissions or surgeries. For more information, review this tip sheet.
Thursday, Dec. 10, 11:55 p.m. – Friday, Dec. 11, 5 a.m. Be sure to print any required items before this maintenance begins. For questions, contact HR Hub at 832.667.6211 or HRHub@HoustonMethodist.org. Note: Badge Readers will be available, but not Quick Badge.
Saturday, Dec. 12, 10 p.m. – Sunday, Dec. 13, 5 a.m. LMS will not be available due to maintenance.
Tuesday, Dec. 15, 10 p.m. – midnight Be prepared for intermittent or no access. Follow your department’s standard downtime procedures.
Tuesday, Dec. 15, 1 – 5 a.m. Be sure your Zebra smartphone is turned on with the battery charged before 1 a.m. on Dec. 15. Your phone will be intermittently unavailable and will reboot. Use other phones or Vocera badges for communication, and use Epic on workstations for documentation.
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