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Together With
Good morning. This week, I was reminded how important it is to seek feedback from all levels of our team. I was excited when we implemented a process that was sure to make our caregivers lives easier and save time. As we introduced the final step of the process the team gave us feedback about the first several steps they had been completing for a few weeks now.
The feedback: it wasn’t working. It was making their shift harder.
I was frustrated and embarrassed. Embarrassed because I had failed to take a pause and seek feedback.
So today, we will learn from my mistake so you can do it better the next time you’re introducing something new to your team.
Elevate your Leadership
Step into the world of a long-term care nurse, navigating the bustling environment of a skilled nursing facility. Picture managing the care of 20-30 residents, each with their unique needs and personalities. Envision the responsibility of administering hundreds of medications, executing numerous treatments, and responding to a myriad of requests daily. This scenario paints just a glimpse into the demanding yet vital role of our frontline staff in ensuring the well-being of those they serve.
The Crucial Practice of Feedback
In the midst of these extensive responsibilities, one might ponder, “How effective are the processes we adhere to?” This question underpins the essence of enhancing our skilled nursing operations. It’s vital to engage with our teams regularly, inquiring:
• “How is it working?”
• “Are we achieving the desired outcomes?”
• “What can we tweak or change to make it better?”
Such questions are not mere formalities; they are gateways to deeper understanding and improvement. Our nurses, caregivers, and ancillary departments are at the forefront of countless processes—many of which were established without their direct input. This disconnect can lead to inefficiencies and frustrations that could easily be mitigated through open dialogue and constructive feedback.
Harnessing Data for Constructive Feedback
Data emerges as a steadfast ally in this quest for feedback and improvement. Through objective analysis, we can identify patterns, outliers, and areas necessitating attention. However, data should not be an abstract concept reserved for analysts; it should be accessible and understandable to all staff, empowering them to contribute insights and suggestions.
Implementing simple, targeted surveys can illuminate the “lowest hanging fruit”—areas where quick, impactful changes are possible. Such direct feedback mechanisms enable staff to express their concerns and ideas in a structured, productive manner.
Surveys do not need to be overly complicated. A paper survey, QR code survey, or simple online survey is all you need. What’s important is that everyone has a voice and the feedback can be organized and ultimately utilized to drive change.
Strategies for Effective Feedback Gathering
- Empower through Anonymity: Ensure that surveys or feedback mechanisms allow for anonymous responses. This encourages honest, unfiltered input, crucial for identifying real issues and opportunities for improvement.
- Regular and Routine: Make feedback gathering a regular part of the routine, not just a one-off exercise. This conveys a genuine commitment to continuous improvement and staff involvement.
- Be Specific: General questions yield general answers. Craft your surveys and feedback forms with specific, clear questions that relate directly to the staff’s daily experiences and challenges.
- Act on Feedback: Collecting feedback is only the first step. The real value comes from acting on this feedback. Communicate back to the staff what you’ve learned and how you plan to address the issues raised.
- Train and Educate: Equip your teams with the knowledge and skills to understand and interpret basic data trends. This empowers them to participate actively in the feedback process and understand the impact of implemented changes.
- Share the results!: It’s common sense but often overlooked. Full transparency is key.
- Celebrate Successes: When changes based on feedback lead to positive outcomes, celebrate these successes. This reinforces the value of the feedback process and motivates continued participation.
By integrating these tactical and research-based approaches into our feedback processes, we foster an environment of continuous improvement, collaboration, and respect. Listening to our front-line staff is not just a matter of protocol; it’s a fundamental component of compassionate, effective leadership in skilled nursing facilities.
Let’s commit to not only asking the right questions but also to listening intently and acting decisively on the answers. In doing so, we can ensure that our facilities are not just places of care but also of growth, respect, and mutual support.
Partners we Love
Together with TapestryHealth
TapestryHealth used to offer the best next-generation telemedicine in the industry. And they still do. Only now they also offer a whole suite of technology that makes it easier for you to do your job well. And one thing we love the most is that everything Tapestry offers uses the most advanced technology delivered in the most simplified way. Tapestry is run by people from the SNF industry – nurses, administrators, and clinicians – and that experience is evident in every one of their services.
Take their contactless patient monitoring for example. They use radar and radio wave technology to monitor every patient, every second of every day. Heart rate, respiration, even behaviors like bed exits are captured and every bit of data is analyzed on an individual basis against each patients’ unique parameters. Pretty sophisticated. Now here’s the simple part. The learning curve is “turn it on.” That’s it. Tapestry does the rest. If there’s a patient who needs intervention, they’ll send a message right to your phone. And because Tapestry knows you have no time to waste, they actually examine the data first, which means that their false alert rate is nearly zero.
There are no wires connected to the patient, no privacy issues and the installation is nothing more than mounting a unit not much bigger than a deck of cards on the wall over the bed.
Letting the nursing staff know when someone needs attention means that a nurse will be in the right place, at the right time, every time. That’s the sort of stuff that saves lives. And they do it all at no cost to the facility, which is the sort of stuff that saves money.
You can check them out HERE or you can Call, Text or WhatsApp 845.694.7288
Whenever you're ready, there are a couple of ways I can help you.
- Leverage our partnership with CEUSrEZ and purchase NAB-approved, online, self-paced, continuing education courses at a 20% discount here.
- Use our free AI-powered Chatbot trained on all 900 pages of CMS Nursing Home Regulations plus proprietary processes and information from decades of skilled nursing leadership experience. Click here.
- Coming soon in March 2024. Stay tuned!
