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Multicultural Communities Council Gold Coast Ltd. - Fortnightly Facts
IMPORTANT CONTACTS
Rosters Text only (for rostering purposes only) - 0408 082 147
After Hours (for emergency after hours phone calls)* - 0404 830 867 - Please DO NOT TEXT the after hours phone, the message will not be received.
Office – (07) 5527 8011
Senior Management Team
- Marie Kavale (Clinical Care Manager) - 0418 462 870
- Jessica McAdam (Community Programs Manager) - 0412 174 700
- Corinne Butt (Support at Home Manager - South) - 0406 657 593
- Gerald Perez (Support at Home Manager - North) - 0476 555 044
Susan Gordon (Systems Administration Manager) - 07 5527 8011
Care Advisors
- Bozena Zdybell (Gold Coast) - 0404 895 528
- Yoshiko Moore -RN (Gold Coast) - 0439 874 429
- Sun Hee Park (Gold Coast) - 0439 936 990
- Amila Kaludewa (Gold Coast) - 0487 174 175
- Fiona Small (Gold Coast South) - 0438 295 010 (Tues-Fri)
- Jennie Burton (Gold Coast) - 0447 030 073
- Lupe Chadwick (Gold Coast) - 0439 349 162
- Zarina Montenegro (Gold Coast) - 0438 285 024
- Karin Andres (Gold Coast) - 0487 103 451
- Sue Bloomfield (Gold Coast) - 0459 947 763
Community Programs
- Thilinika Wijesinghe (Community Development Officer) - 0409 322 645
- Koren Hannah (Settlement Case Worker) - 0436 317 994
- Jessica Ward (SETS Support Worker) - 0436 450 207
- Maria Nagy (Community Pathway Connector) - 0422 497 414
- Kyzzy Romano (Work Towards Coordinator) - 0484 361 811
- Camila Solorza (Work Towards Support Worker) - 0400 724 436
- Brendan Marks (NDIS Support Coordinator) - 0438 203 197
- Laura Bernal (NDIS Support Coordinator) - 0438 866 413
Executive Team
- Shane Klintworth (Chief Executive Officer) - 0438 347 202
- Troy Nicholls (Chief Operations Officer) - 0459 958 172
- Goran Avramovic (Chief Financial Officer) - 0439 459 225
- Vanessa Whitiora (People and Culture Officer)– 0428 684 721
- Tory Ishigaki (Marketing & Communications Officer) - 0431 250 701
We look forward to coming together for our first staff meeting for 2023!
When: Tuesday, 21st February 2023 4pm-5pm
Where: Ashmore & Online Teams meeting
We invite all Gold Coast and Tweed regional staff to our February 2023 Staff Meeting which will be held in the Ashmore Wellness Centre.
Our Northern Regional team can join the meeting online via teams. Please see link below
We look forward to seeing you..
If you cannot locate the email, please contact HR or use the TEAMS login below:
Click here to join the meeting
Meeting ID: 461 093 218 066
Passcode: xX5qVC
We are currently working to put in place a new Customer Information System to replace Procura. AlayaCare will be much easier to use for everyone and simplify many processes. We plan to have AlayaCare ready to go in June, and the team is working hard in the background to make the transition smooth. Below is a timeline to show you the steps that we are taking over the next several months to make sure that we are gettting the most out of AlayaCare.
Queensland's COVID-19 traffic light system has been downgraded to GREEN.
We are seeing lower rates of community transmission and Queensland is nearing the end of the 4th wave.
This means Home Care Workers can now wear surgical masks instead of the P2 masks when working with CURA customers.
If you are working in the office, you no longer need to wear a mask but please continue to social distance and practice proper hygiene.
If you test positive for COVID, please let us know asap and follow the steps BELOW
WELLNESS CHECKS - UPDATED
It is MANDATORY that you carry out COVID-19 Wellness Checks prior to conducting services and meetings with clients. Please make sure you are calling clients before any visits and asking the questions below.
If clients DO NOT answer your Wellness Check call at the start of the day, you still need to go to the scheduled client visit at the scheduled time. If the client answers their door, you must step back and do your wellness check before proceeding to go into the client’s home or they get into your car.
Wellness checks MUST be completed on the day of the visit/service NOT the day before.
Wellness Check Script:
Hello, how are you today?
I am going to ask you a few questions before I visit you today...
1. How are you feeling? Do you have any of the following symptoms?
Fever, cough, sore throat, fatigue, runny nose, shortness of breath, loss of taste or smell, diarrhea, vomiting or nausea.
2. Do you have any family, friends or visitors staying with you that have any symptoms?
If a client answers yes to any of the above questions, please let them know that you are not able to provide the service today and that the office will contact them to discuss further. Then contact the office for further instruction.
Car Transfer Handy Bar's are now in all of our vehicles
The Car Transfer Handy Bar is suitable for people with physical challenges, people recovering from surgery or injuries and people with back or leg problem. Provides a safe and supportive handhold for transfers in and out of a car.
Before using the Handy Bar, please watch Regan Brown explain how to use it in the video above.
There are many ways that you can improve your skills in palliative care and support your colleagues to improve their care.
You can also share your feedback and thoughts by sharing your opinion in the quiz below.
The ELDAC Home Care App has been created by Flinders University and the Home Care Sector to support Home Care Providers. 2 Gen will be downloading the app onto CURA phones for Care Advisors and Support at Home Managers.
The Home Care App has six sections, each providing evidence-based information and practical tips on how to confidently care for your client as their health declines, and their care needs change.
Sections include:
- Plans for end of life
- Has something changed?
- What things should I say?
- When someone is dying
- Supporting families and carers with their grief
- Looking after yourself
Other features include a learning plan, interactive self-care activity scheduler, and lots of resources you can show and share with your clients, their families, and carers.
Find out more on the ELDAC Home Care App Project page.
Australia Day is also referred to as ‘Invasion Day’ or ‘Survival Day’ particularly by Aboriginal and Torres Strait Islander Australians. This is because it ‘celebrates’ a painful part of Aboriginal and Torres Strait Islander history. Australia Day celebrations have long been a hot topic at this time of the year.
Did you know?
- Captain Cook landed in Botany Cove in April 1770. In his journal he recorded his landing on the afternoon of Sunday 29 April 1770. The First Fleet arrived at Botany Bay on 20 January 1788. Neither of these dates correspond to 26 January.
- Australia Day has not always been celebrated on 26 January. It was first celebrated on 30 July in 1915 and it wasn’t until 1935 that all Australian states and territories used the name ‘Australia Day’ to mark 26 January. It was in 1994 that 26 January became a national public holiday.
What did happen on the 26 January 1788?
This was the day Captain Arthur Phillip landed on Australian soil with the first fleet of British Ships. He raised the British flag at Sydney Cove to claim NSW as a British Colony. This day marks the beginning of a long and brutal colonisation of people and land.
To many Aboriginal and Torres Strait Islander Australians, there is little to celebrate, and it is a commemoration of a deep loss – loss of sovereign rights to their land, loss of family, loss of the right to practice their culture. For Aboriginal and Torres Strait Islander peoples the colonisation of Australia was the beginning of massacres, loss of culture and land and the start of years of discrimination and oppression.
Watch below the ABC interviewing First Nations people s they reflect on what Australia Day means to them.
The Australian Government are taking steps to instate Constitutional Recognition in parliament for First Nations people.
Constitutional recognition through a Voice to Parliament is a body enshrined in the Constitution that would enable Aboriginal and Torres Strait Islander people to provide advice to the Parliament on policies and projects that impact their lives.
A Voice to Parliament gives the Australian Government the opportunity to make policies with Aboriginal and Torres Strait Islander people, rather than for Aboriginal and Torres Strait Islander people.
To find out more about what the Voice to Parliament is, please visit From the Heart or the Uluru Dialogue to find great educational resources.
YOU CAN GO NOW! @ Dendy Cinema's Southport
On screen from Thursday 26th January
This title is rated M (Coarse language and crude sexual humor)
You Can Go Now is a 2023 Australian documentary film directed by Larissa Behrendt
About the film
Richard Bell. An activist masquerading as an artist. 50 years of First Nations activism in Australia seen through the lens of contemporary Australian Aboriginal artist and provocateur Richard Bell.
Understand Your Emotions to Make Better Decisions
It's normal to experience difficult and complex emotions in the face of difficult and complex decisions. How can you harness these emotions to help you make better choices? It's all about "emotional bookending."
Start by identifying the exact decision you need to make. Are you hiring someone? Firing someone? Reshuffling your team? Name the decision — then identify exactly how you feel about it. What is the dominant emotion? Is it fear? Anxiety? A sense of being overwhelmed, or perhaps excitement, about the opportunity ahead?
Naming your feelings can help create a little space between emotions and actions. Next, visualize how you might feel on the other side of the decision. Do you imagine a sense of accomplishment or relief? Or is there still some anxiety there?
Projecting the emotions you'll feel in the wake of your decision can help you untangle the discomfort you're feeling in the face of it — and help you move into your future with clarity and confidence.
Read the full article: "Emotions Aren’t the Enemy of Good Decision-Making."
Get $250 for every successful referral
Did you know if you refer a friend to work with us, you'll get $250 when they pass probation?
If you know anyone who you think would like to work with us, please send them our way! We are looking for more people to join our CÜRA & MCCGC team.
*Please note referral bonuses are added to your regular pay and taxed at the usual rate
We are hiring:
CÜRA
- Care Advisor Sunshine Coast - Full Time >> Apply Now
- In Home Domestic Workers Gold Coast - Casual >> Apply Now
- Home Care Workers Gold Coast – Casual >> Apply Now
- Home Care Workers Tweed Shire – Casual >> Apply Now
- Home Care Workers Sunshine Coast – Casual >> Apply Now
- Home Care Workers Moreton – Casual >> Apply Now
MCCGC
English Classes
In 2023 we are again offering FREE English classes to community through both our CAMS and Work Towards Programs!
Our CAMS program offers English Language & Australian Culture classes every Tuesday in Palm Beach. These classes are casual, open to all levels and include group activities.
Email cams@mccgc.com.au to book.
Our Work Towards program is offering beginner, intermediate and IELTS classes at our Southport location on Tuesdays aimed at improving English levels for employment. These classes run as a 12-week course beginning 31st January. Email WorkTowards@mccgc.com.au to book.
- 'Free' KMS - Just a reminder that as of the 1st Nov, for CHSP clients the 'Free' KMS have been reduced to 10kms. No longer 15 KMS. Please remind all your CHSP clients that if they travel further than 10 KMS they will be charged for all excess KMS. Any issues, please talk to your Care Advisor directly.
- CND Blocking -There are ways to stop your number being displayed. This is known as CND blocking. To block CND on all calls from your phone, contact your telco. To block caller ID for an individual call, dial 1831 (or #31# from a mobile) then the number you are calling.
- Logbooks - Please remember to hand to reception the last logbook white page of the COMPANY CAR at the end of Friday.
- Red folders - Please remember to advise your Care Advisors if the red folder is not in the client's home.
- Medication Support - Can only be provided if you have completed the requisite training and yearly competencies AND a current medication support plan and medication record sheet must be in the folder. Please note these have all been recently revised and some minor changes have been made. The medication support plan will be updated every 3 months by our Registered Nurse, so if you notice one is overdue, please advise your Care Advisor or our Registered Nurse.
- GP appointments - Staff are not to attend in-room GP appointments with customers. Staff may accompany customers to medical appointment if requested and wait in the waiting room whilst the GP appointment takes place.
Email & Staff Portal - Please let your line manager know if you do not have access to your work emails or your staff portal.
Work Schedules - Please be aware that you cannot arrange your work schedule with a customer. All verbal customer requests for services must go through to the Care Advisor which will then be directed to the Rostering Team.
- First Aid and CPR: First Aid and CPR can be organized with Australia Wide OR if you go with your preferred you will be reimbursed Fist Aid $100 or CPR $50
- Personal Protective Equipment (PPE): If you have placed an order please remember to collect it at Reception or contact the office on 07 5527 8011 to advise the team.
- Receipt Books: Please ensure to use your receipt books when collecting cash from customers. If you do not have a receipt book, please contact your supervisor or the office immediately.
- Annual Leave: As per our process we require 4 weeks’ notice when applying for leave. Casual employees are required to complete a leave form for scheduling purposes it allows your supervisor/manager and our operations team time to find a replacement and discuss options with our customers. If you are unsure and need further advice, please contact your supervisor/manager. Thank you for understanding.
- Vehicles:
- Please remember to return the work vehicle you've been using with at lease 1/2 a tank of petrol.
- Please remember the tyre pressure for our Kia Soul cars should be at 36 PSI.
- Please make sure you are remembering to alert reception when more masks and wipes are needed in the cars/vans.
- Ashmore:
- No parking at the cricket club on Fridays
- Ensure that you return work cars to the office car park. Do not park on the fake grass beside the garage or on the road.
- The BP at Cotlew Street does not accept motor charge cards.
- Compliance - needs to be always current. Enter expiry dates into your phone calendar to remind you of renewals.
- Adverse Events & Incidents - Please make sure to report back to the office any adverse events and staff incidents
Watch Professor Alison McMillan, Chief Nursing and Midwifery Officer for the Australian Government Department of Health, explains how to don and doff personal protective equipment in residential aged care.
PLEASE CHECK YOUR COMPLIANCE TODAY. IT IS MANDATORY THAT ALL REQUIREMENTS ARE UP TO DATE. Failure to provide current compliance may result in being suspended. If you're unsure, please contact your supervisor, operations or Vanessa.
All employees are responsible for ensuring these are current and updated. You can email copies of these to hr@mccgc.com.au
- Police Check –This is due every 3 years from issue date
- Driver’s License –This is required every year from issue date.
- Car Registration – This is due on or by expiration date.
- Car Insurance – Please check the expiry date on your policy.
- First Aid – This is due every 3 years from issue date
- CPR – This is due every year from issue date.
Is compliance crucial to your employment? YES
Is it your responsibility to ensure all compliance is current? YES
Is it your responsibility to email all documents to HR? YES
POLICE CHECK
- Corporate Code: GVMCCGC
- You can apply for your police check through Clear to work https://check.cleartowork.com.au/
HR UPDATE
Human Resources
- ProCura Mobility- All users MUST ensure to click START and STOP times to ensure your kilometres are being recorded correctly.
- Client Services - Changes to client services and times MUST be discussed and approved by Care Advisors. Please ensure that you are advising any changes by contacting the Care Advisors or the office.
- Staff Portal - Gentle reminder that all forms are now online
- Staff ID cards - As essential workers, it's imperative you wear your Staff ID cards at all times.
Workplace Health and Safety
- Flu Vaccinations - Please ensure to complete your reimbursements and attached receipts for up to $12.00 via the staff portal.
- PPE: -* Gold Coast text reception and Northern regions contact your manager for replenishments. Do not reuse disposable PPE.
- Employee Assistance Program – If you are needing someone to talk to or needing that extra bit of support please contact your local EAP provider today. All details of our program are in the Staff Portal. Self care and wellness are important!
- Uniforms - Please wear your correct uniforms as a matter of safety. Use your uniform allowance and purchase new uniforms for 2023
We acknowledge the traditional custodians of the lands on which we operate, the Kombumerri People of the Yugambeh Language Region, the Gubbi Gubbi people, the Jinibara people, the Turrbal people, the Quandamooka people and the Bundjalung people. We pay our respect to Elders past, present and emerging and extend our respect to all Aboriginal and Torres Strait Islander peoples and acknowledge their ongoing connection to land, sea, culture and community.
