Pivotel still calls the Coast home
Pivotel CEO, Peter Bolger on growth, success and why he still calls the Gold Coast home. Pivotel is an Australian owned and operated telecommunications company based on the Gold Coast. Pivotel specialises in rural, remote and critical communication services.
***
In addition to winning the city’s overall Business of the Year Award in 2021, Pivotel has won the prestigious Mayor’s Innovation GC Award at the Gold Coast Business Excellence Awards three times (2018, 2020 and 2021) – how fantastic! How has the business evolved since its very first win in 2018?
"Many of the new initiatives we presented in 2018, such as our ecoSphere® solution, have developed to now become staple products with the opportunity pipeline for complex public and private networks now driving increased demand for additional staff to deliver the projects."
"We have been successful in winning state and federal co-funding for many regional base stations and we have shifted the discussion in political circles around co-funded rural community networks being a discussion primarily about the big 3 mobile operators building closed networks only accessible to their individual subscribers, to open networks that should be accessible to all mobile users."
"While these discussions are continuing, we are now adding new service capabilities including Fixed Wireless Access services capable of delivering data speeds in the hundreds of Mbps to rural communities and expanding our international presence to include offices in Europe, adding to the new offices we opened in NZ and the US in 2018."
Has Pivotel had to pivot its services in response to COVID-19?
"No. The services we provide are predominantly essential services. We saw demand remain at high levels right throughout the COVID-19 lockdowns. In some areas we saw significant growth. One example was our support for nearly 1,000 Australian Bureau of Statistics (ABS) workers that were required to visit homes as part of the Australian Census in 2021. This was a project delivered via a Pivotel dealer that has been a close partner of the ABS for many years."
What’s next for Pivotel?
"Right now, we are looking very closely at the role we want to play in the delivery of public and private 5G networks. We are participating in reviews led by the ACMA and ACCC into spectrum arrangements to support the expected massive ramp up in 5G services in the coming years and we are working hard to ensure there will be an open and competitive marketplace for the delivery of these services."
What are some business “hot tips” or the secrets behind Pivotel’s ongoing success here on the Gold Coast (and abroad)?
"A big learning for us over recent years is the need to take greater responsibility in shaping the market in which we operate. We need to influence the policies and regulations that impact competition and access to critical capabilities such as spectrum, and as a relatively small telco in a sea of some very large telcos we need to put our views out there knowing that we will often be criticised by well-resourced companies that oppose them."
"Being a more active, honest participant in the debates and discussions that shape our industry does help raise awareness of and respect for the company, but we also back our words with actions and this means our views are taken more seriously despite our relatively small size."
"While we operate in the telco market, the same approach to influencing and shaping the market is just as applicable to many other Gold Coast based businesses. While you may not always get what you want, you will at least know about developments that may impact your business before many of your competitors and you can have an early mover advantage."
Why is Pivotel based here on the Gold Coast?
"Basing the business on the Gold Coast was a personal choice of mine and climate and lifestyle was part of the reason. Having an airport with flights to most of the capital cities meant we could be just as connected nationally as Sydney, Brisbane or Melbourne and the Brisbane International airport was a nearby gateway to the world, so we didn’t lose much in a business sense, but we gained a lot in lifestyle."
***
For more information on Pivotel, visit https://www.pivotel.com.au/
|