June 2024

The monthly E-News shares provincial program information and updates about the Facility Engagement program. This information will be of interest to Medical Staff Association (MSA) support teams, but please feel free to forward the newsletter to your MSA executives as well. 

NEW: Annual Review Emerging Priorities for 2024/25

Seventy of seventy five eligible MSAs have now submitted their 2023/24 AR report. Annual Review activities include:

1. MSA-HA facilitated discussions on activities, successes, and lessons learned over the last year;
2. Showcasing of key project results; and
3. Highlighting the goals they are planning over the next fiscal year.

MSAs also identified their strategic goals and related activities for the upcoming year. Emerging key priorities focused on the following themes:

1. Collaboration, relationship building/strengthening (Collaborate with the health authority and other partners to optimize engagement and strengthen relationships within the facility.)
2. Communication (Support effective communication with MSA members and health authority partners to build awareness and enhance participation in FE engagement activities.)
3.  Patient care and provider experience (Support medical staff to engage in activities that improve provider workflow, patient access, and quality of care.)
4. Physician wellness (Support physician wellness through activities, events, and initiatives that foster cohesion, health, and wellness.)
5. Recruitment and retention (Engage in recruitment and retention activities to support local recruitment and enact retention measures through promoting medical staff connection and workplace experience.)
6. Physician voice (Enhance the physician voice through structures and spaces that support discussion, contributions, and shared decision-making on matters important to medical staff.)

Other top priorities include improving team culture, governance, physician leadership, and education and training.

Thank you for all the hard work and commitment to furthering engagement at your MSA. FE invites all participants to provide their feedback on the AR process via this survey, as your input is used to inform planning for next year’s process. The FE team will continue to support post-AR planning and activities with MSAs, and use AR data findings to prioritize program activities, resources, and tools.

If you have any questions, please contact engagement@doctorsofbc.ca.

NEW: SEAT Database Projects Added

The SEAT database has been updated to include the latest April 15^th submission data – now listing over 2,800 projects and activities!

How can you use SEAT?  You can browse entries, or search by subject or keyword to:

• See what other sites are doing, get ideas and strategize around activities that can be leveraged.
• Share successful approaches to save time and resources, and learn about risks and pitfalls that can be avoided.
• Bring insights and similar activities from other sites to the attention of your working group members or the physicians who are leading related activities.
•  Connect with other sites using the contact information provided (or via your Engagement Partner.)
• Discuss common themes, strategies and improvements that could be made at a local or regional level with the health authority.

If you have any questions please contact seatsupport@doctorsofbc.ca.

FYI: FE Provincial Evaluation Update

As part of the FE provincial evaluation, in late 2023 interviews were conducted with a sample of MSA members, health authority representatives, MSA administrators, and Doctors of BC staff. The purpose was to collect rich data on process and outcome related questions to triangulate and validate with other sources of data for the program evaluation. The final Interview Technical Report is now available for your information here. Additional interviews, as part of the final phase of the evaluation, will be occurring in summer/fall 2024.

From May 1-31^st, 2024, Facility Engagement launched the FE evaluation survey for medical staff and health authority leaders as part of the final phase of the provincial evaluation. Personalized survey invitations were sent from our evaluation consultants, Ference & Company. Thank you to everyone who helped spread the word about the survey and encouraged participation in this important evaluation. The FE evaluation survey was focused on measuring FE's outcomes, and the aggregate results of the survey will be used to support ongoing learning and improvement opportunities to the FE Initiative, as well as to communicate the impacts of the initiative to stakeholders at a facility, health authority and provincial level. Over the coming months, MSAs will have an opportunity to see their site level data (subject to meeting minimum response numbers) by request through their Engagement Partner – more details to follow.

For more information on the provincial evaluation and timelines, please refer to the Evaluation Overview and FAQs.

If you have any questions, please contact engagement@doctorsofbc.ca.

FYI: FE Provincial Summit Knowledge Sharing Summary

Thank you to everyone who contributed to the FE Provincial Summit on April 17^th, 2024 by participating as attendees, helping your MSA to send site posters, prepping for Lightning Round presentations and Engagement Journeys, and more generally, for all the work that you do to support Facility Engagement across the province.

Please find the written summary of the Summit here.  Within the summary you will find highlights of the day, including photos, links to all the Lightning Talk presentations on the knowledge-sharing portal, posters, and engagement journey stories. Please feel free to share this summary with colleagues, physicians, and any partners who were unable to attend.

If you have any questions, please contact engagement@doctorsofbc.ca.

FYI: JCC Support for Physician Leadership Development

The new “Closer to Home” initiative enables physicians to learn as a group within their own region, bringing physician leaders together for shared leadership development in collaboration with FE. For an example of this program in action, please see here.

The Physician Leadership Scholarship Program (PLSP) also supports individual MSA executives to further develop their leadership skills through courses, conferences, and coaching. 

Finally, FE has created a PowerPoint slide deck on physician leadership here to include as part of your MSA executive onboarding process, or for other general FE updates as applicable.

If you have any questions, please contact JCCtraining@doctorsofbc.ca.

FYI: May Lunch and Learn

Our next MSA Administrator Lunch and Learn will be on Tuesday, June 18th, 12-1 PDT.

Community building: 

• Breakout sessions by region.

Learning Topics: 

• How to work within a tight budget.

Link is here – hope to see you then!

If you have any questions, please contact engagement@doctorsofbc.ca.

TIP: FEMS Tip of the Month

As part of the FEMS updates that occurred on April 1st, it is now required for all administrators to enter their time and expenses into FEMS as supplier claims.  This involves three steps:

1. Create yourself a supplier account in FEMS.  This account must be a separate email from your FEMS administrator account. NOTE:  All new supplier accounts must be approved by an executive prior to any associated claims being visible for approval.
2. Create an activity in FEMS that is solely for Internal Operating Expenses, such as these claims, as well as any other vendors that provide services to the MSA (i.e., accountants, legal, banking, etc.)
3. Choose this activity when entering claims for anything IOE related.

For full information and step by step instructions, please see the linked tip sheet for supplier claims, one for executives on how to approve claims, and an overall look at the different kinds of claims.

If you have any questions, please contact engagement@doctorsofbc.ca.

TIP: PM Helpdesk Lunch and Learn Library

The FE provincial office, in conjunction with the PM Helpdesk Consultant, Erica Kjekstad, have created a library document of all of the past Lunch and Learn sessions from 2022 and 2023.

The 2024 library document is now live and will continue to be updated each month with current information.  

If you have any questions, please contact engagement@doctorsofbc.ca.