ECRU Sector Support

June 2025

Approved providers are reminded that annual fees are payable each year. It is the provider’s responsibility to ensure that all fees are paid in full by the specified due date. For further guidance on accessing and managing your annual fee invoices, please consult the Frequently Asked Questions (FAQ) section below.

Annual Fees – Frequently Asked Questions

1. Where can I find unpaid invoices in the portal?

Please visit the ACECQA National Quality Agenda IT System - Invoices for information on how to access invoices.

2. What can I do if my screen does not show the invoices search tab?

Contact your provider to check your level of access. Please visit How to Manage Your Portal Users for further information.

3. Do I still need to pay the annual fees invoice if the service is under voluntary suspension?

Yes, as an approved provider you are required to pay an annual fee for each service approval held, including those services that are suspended. This is set out in section 53 of the Education and Care Services National Law (WA) Act 2012.

4. Can I pay an invoice over the phone using credit card details?

No, credit card payments over the phone are not accepted. Please proceed with payment through the National Quality Agenda IT System (NQA ITS) portal.

5. What can I do if I can’t find the email with the link to pay the annual fee invoice?

You still can access the unpaid invoices via invoice search for unpaid invoices in the NQA ITS portal. Please refer to question 1 for further guidance.

6. Where can I find a breakdown of the annual fees for centre-based services and family day care? 

Please visit ACECQA’s webpage Indexed fees | ACECQA 2025-2026.

7. What happens if the annual fee invoice is not paid by the due date?

The Regulatory Authority may impose a late payment fee if an annual fee is not paid by 1 July. This is set out in section 235 of the Education and Care Services National Regulations 2012 (WA). Further to this, Applications will not be processed by the Regulatory Authority until the prescribed fee has been received.