Good morning, CFOs. Finance chiefs are making sure their companies’ investments in generative artificial intelligence generate a return.
The stakes can feel enormous, and nobody wants to be left behind by their rivals. Companies across industries are testing generative AI, exploring new ways to make their workforces more productive, communicate with customers or improve financial forecasting.
“In the spirit of the unknown, organizations are taking a leap of faith,” said Todd Lohr, U.S. technology consulting leader at KPMG, adding that companies are gauging returns using metrics such as productivity gains and employee satisfaction, as well as revenue. “This might not be the traditional ROI,” he said.
Companies, he continued, “don’t fully appreciate all the benefits yet, but we think from a disruption perspective, we need to invest in [generative AI].”
But the technology can also come with a multimillion-dollar price tag for companies spending money on infrastructure, staff and partnerships with software providers. In the next 12 months, 43% of U.S. companies with at least $1 billion in annual revenue expect to invest at least $100 million in generative AI, according to a survey of 220 companies published Friday by KPMG.
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