Multicultural Communities Council Gold Coast Ltd. - Fortnightly Facts -

 2022

IMPORTANT CONTACTS

Rosters Text only (for rostering purposes only) - 0408 082 147

After Hours (for emergency after hours phone calls)* - 0404 830 867

Office – (07) 5527 8011

Senior Management Team 

• Marie Kavale (Clinical Care Manager) - 0418 462 870 
• Jessica McAdam (Community Programs Manager) - 0412 174 700
• Corinne Butt (Support at Home Manager - South) - 0406 657 593
• Gerald Perez (Support at Home Manager - North) - 0476 555 044

• Susan Gordon (Systems Administration Manager) - 07 5527 8011 

Care Advisors

• Bozena Zdybell (Gold Coast) - 0404 895 528  (returning from leave on the 14th of November) 
• Yoshiko Moore -RN (Gold Coast) - 0439 874 429 
• Sun Hee Park (Gold Coast) - 0439 936 990
• Amila Kaludewa (Gold Coast) - 0487 174 175
• Fiona Small (Gold Coast South) - 0438 295 010 (Tues-Fri) 
• Jennie Burton (Gold Coast) - 0447 030 073  
• Lupe Chadwick (Gold Coast) - 0439 349 162  
• Zarina Montenegro (Gold Coast) - 0438 285 024
• Karin Andres (Gold Coast) - 0487 103 451
• Leanne Rose (Moreton) - 0438 879 506
• Kerry McCoombes (Moreton- Lifestyle) -  0407 792 665
• Kerry Crokam (Sunshine Coast - Lifestyle) - 0458 526 289
• Sue Bloomfield - 0459 947 763

Community Programs 

• Candice Sullivan (Community Development Officer) - 0409 322 645
• Koren Hannah (Settlement Case Worker) - 0436 317 994 
• Asmeret Kesete (SETS Support Worker) - 0436 450 207 
• Maria Nagy (Community Pathway Connector) - 0422 497 414 
• Kyzzy Romano (Work Towards Coordinator) - 0484 361 811
• Camila Solorza (Work Towards Support Worker) - 0400 724 436
• Brendan Marks (NDIS Support Coordinator) - 0438 203 197 
• Laura Bernal (NDIS Support Coordinator) - 0438 866 413

Executive Team 

• Shane Klintworth (Chief Executive Officer) - 0438 347 202
• Troy Nicholls (Chief Operations Officer) - 0459 958 172
• Goran Avramovic (Chief Financial Officer)  - 0439 459 225  ​
• Vanessa Whitiora (People and Culture Officer)– 0428 684 721
• Tory Ishigaki (Marketing & Communications Officer) - 0431 250 701

Please be reminded NOT to text the after hours phone, the message will not be received. 

We are very excited to be welcoming our newest team member onboard to MCCGC/CÜRA:

Josephine Watson - Home Care Worker 

Luana Martins De Oliveira - In-Home Domestic Worker 

Frances Smith - Home Care Worker

Please make sure to say G'Day if you see them around the office!

END OF YEAR PARTY: SANDBAR SURFERS PARADISE (GOLD COAST)

END OF YEAR PARTY: THE BELVEDERE HOTEL (MORETON REGION)

END OF YEAR PARTY: SPERO GREEK RESTURANT (SUNSHINE COAST)

Employee Engagement Survey 

(Example Survey Email)

Please remember to survey should be in your inboxes now (for office staff check your personal email address- not outlook). Please make sure to check your junk mail too!

If you haven’t received it yet, please email Tory on toryi@mccgc.com.au. 

The survey will close Friday 4^th November so you have one more week to complete it.

We look forward to receiving your feedback.

Remember that your answers are confidential and anonymous so please be as honest as you can as it will help us make MCCGC & CURA an even better place to work!

If you haven't had time yet, please read through our Annual Report 2021/2022. The report highlights some of the amazing work the MCCGC/CURA team have done over the last year. 

You can access it online below. 

If you are with a client and a medical emergency occurs please follow these instructions.

Mandatory Training for ALL Home Care Workers, Wellness Centre Support Staff, Care Advisors and Registered Nurses

TAFE Queensland are pleased to be delivering a Dementia Support – Service Delivery Skill Set via your employer MCCGC – CÜRA Care. REGISTER TODAY!.

This is an invitation to all Home Care Workers, Wellness Centre Support Staff, Care Advisors and Registered Nurses, we invite you to attend MANDATORY training please see details below.

If you have any questions regarding please contact your People and Culture Team 07 5527 8011.

What you need to do:

1. Click HERE to complete your registration for this training – by doing so, you will confirm your attendance and be enrolled.

Start date: Week of 7^th November

Time: 9:00am – 3:30pm

NORTHLAKES AND SUNSHINE COAST STAFF Campus North: Caboolture Campus Tallon Street, Caboolture Qld 4510

GOLD COAST AND TWEED STAFF Campus South: Southport Campus 91-99 Scarborough Street, Southport QLD 4215

Duration: 6 weeks

Delivery: Blended online and face to face training sessions that will be scheduled through ProCura

Attendance: 1 day per week (day of week depends on your group, this will be advised after enrolment) 

In this ground-breaking book, Dr. Bhugun describes the challenges, rewards, strengths, and resources intercultural couples bring to their relational and parenting dynamics. The book concludes with practical strategies for managing this phenomenon. 

Date: Saturday 5 November 2022         

Time: 2.00 pm – 4.00 pm

Venue: Wellness Centre - 1 Dominions Road, Ashmore. 

1 Dominions Road, Ashmore, QLD 4214

Enjoy a cup of tea/coffee and cake as you mingle and meet the author plus book signing.

                           RSVP: dharambhugun@gmail.com or Phone: 0414810990

Get $250 for every successful referral

Did you know if you refer a friend to work with us, you'll get $250 when they pass probation? 

If you know anyone who you think would like to work with us, please send them our way! We are looking for more people to join our CÜRA team across all regions.

*Please note referral bonuses are added to your regular pay and taxed at the usual rate

We are hiring:

CÜRA

• Roster Officer - Full time >> Apply Now 
• Purchasing Officer - >> Apply Now 
• Client Staff Liaison Officer >> Apply Now 
• In Home Domestic Workers Gold Coast - Casual >> Apply Now
• Home Care Workers Gold Coast – Casual  >> Apply Now 
• Home Care Workers Tweed Shire – Casual >> Apply Now 
• Home Care Workers Sunshine Coast – Casual >> Apply Now 
• Home Care Workers Moreton – Casual >> Apply Now 

Please make sure you're following us on social media so you can share our posts!

Follow CÜRA on Facebook

Follow CÜRA on Instagram

Follow CÜRA on LinkedIn

WELLNESS CHECKS - UPDATED

It is MANDATORY that you carry out COVID-19 Wellness Checks prior to conducting services and meetings with clients. Please make sure you are calling clients before any visits and asking the questions below. 

If clients DO NOT answer your Wellness Check call at the start of the day, you still need to go to the scheduled client visit at the scheduled time. If the client answers their door, you must step back and do your wellness check before proceeding to go into the client’s home or they get into your car. 

Wellness checks MUST be completed on the day of the visit/service NOT the day before. 

Wellness Check Script: 

Hello, how are you today?

I am going to ask you a few questions before I visit you today...

1. How are you feeling?  Do you have any of the following symptoms? 

• Fever, cough, sore throat, fatigue, runny nose, shortness of breath, loss of taste or smell, diarrhea, vomiting or nausea. 

2. Do you have any family, friends or visitors staying with you that have any symptoms?

If a client answers yes to any of the above questions, please let them know that you are not able to provide the service today and that the office will contact them to discuss further. Then contact the office for further instruction.

Get Ready Gold Coast

As we prepare to enjoy the summer and festive season, it is important to remember that natural disasters and emergency events often occur over our Gold Coast summer. You can help to protect your family, home and pets by simply preparing as best you can in advance.

To Get Ready, you should:

Prepare your home

• Tie down things that could blow away (outdoor furniture and toys)
• Cut any branches that are hanging over your house
• clean your gutters and drainpipes.

Make an emergency plan (This is a plan about what you will do if there is an emergency).

• Make sure everyone in your house knows the plan and communicate with your support network how you will act together in an emergency.
• Consider how you would manage if there was a loss of support services.
• Practice the plan

Make an emergency kit (This is a box of things you might need if there is an emergency).

For example:

•  a first aid kit – this should have things that could be used if someone is hurt, for example bandages.
•  Include your prescription medication and other medical supplies.
•  food that can last a long time, for example food in a can and a can opener
• a torch
•  three days’ worth of water in a bottle with a lid – you should have ten litres for each person in your house
•  a list of emergency contacts including your primary physician, pharmacist, assistive equipment supplies, medical supplier and support network member in and out of town;
• a radio that works with batteries and some extra batteries
• a mobile phone and charger.

Subscribe to Gold Coast Alerts

Want to be informed of potentially dangerous situations like flooding and severe storms in your local area? Subscribe to Gold Coast Alerts, our new emergency notification messaging service.

HOW TO SUBSCRIBE

• Visit https://dashboard.cityofgoldcoast.com.au/
• Click the 'Subscribe to Gold Coast Alerts' button
•  Fill in your details
• Choose the warnings you want to receive
• Verify/activate your account

Use the City Dashboard to stay informed and connect with real time alerts before, during and after disaster events at dashboard.goldcoast.qld.gov.au 

Find out more about getting ready for natural disasters and emergency events at cityofgoldcoast.com.au/getready  

The BreastScreen Queensland mobile unit will be in the Beaudesert Hospital carpark until 8 December 2022, offering free breast cancer screening to eligible clients, without current breast cancer symptoms. Women are eligible from age 40 and women aged 50 – 74 are strongly encouraged to attend, as this is the age where the evidence of screening is strongest. Appointments are filling fast.

Book now by calling 132 050 or visiting www.breastscreen.qld.gov.au 

The mobile van will move to North Tamborine in January 2023.

Work Towards Workshops 

Please register for the workshop here: https://www.eventbrite.com.au/e/being-an-immigrant-dream-to-reality-tickets-443112610747

Where: MCCGC Southport Office or ONLINE

RSVP NOW: respond to this email or send an email to WorkTowards@mccgc.com.au

All workshops are FREE and everyone is welcome!

As we near the end of Mental Health Month, it’s important to remember that opening up about your feelings can be challenging, but many people find it really helpful.

It can be really hard to support someone struggling with their mental health. They may require extra attention or specific support that especially impact the people around them. If you’re feeling overwhelmed, you are not alone, and there are support services available specifically for anyone who supports those with mental health issues (also known as a carer).

Remember that ‘you can’t pour from an empty cup’. The best way you can care for someone else, is to make sure you are okay first. Looking after yourself as a carer means being tuned in to how you’re feeling, and looking after yourself when you need to.

This might include:

• Setting healthy boundaries
• Share your caring Role
• Talk to People with Similar experiences

To explore this topic in more detail on how you can look after your own mental health while family and friends, please follow the link to our tool kit here: https://bit.ly/3BkXlZh

Remember you can always access our EMPLOYEE ASSISTANCE PROGRAM (EAP). Find out more by clicking the link below. 

Gold Coast Amnesty International group invites you to experience with them: 

The Guanaba Indigenous Protected Area (IPA)

Bush Tucker Walk, Cultural Heritage Information and BBQ

WHEN: Saturday 29^th October 10 am – 1pm

WHERE: 750 Guanaba Creek Rd, Guanaba Queensland

Meeting place: Hollindale Family Park 9.45 am.

WHO: Justine Dillon, Kombumerri Noonuccal Ngugi Gorenpul Traditional Owner and  Project Manager Guanaba IPA will lead us through the experience

WHAT’s HAPPENING:

1. First Meeting Point at Hollindale Family Park at 9.45. Thence by car to the Guanaba site.
2. Meet at Guanaba IPA entry. Welcome to country. Approx 1 km walk to site. Bring water, hat, sunscreen, skin repellent, wear closed shoes, preferably long sleeved shirts & long pants, swimming gear if interested in a dip. 
3.  Induction to the site: we will sign in.
4. Guided Walk to back pad area. Conduct Welcome to Country at the Corroboree Circle, a smoking and ochre ceremony (weather permitting).
5. Lunch time and Yarning circle.  BBQ & Bush tucker sampling . Show artefacts Ngarang-Wal have found and share local cultural heritage artefacts, stories, ranger experiences and question time..

Please register your interest for catering. Contact richardheazlewoodross@gmail.com OR by text 0401 404 982  by Wednesday 26th October.

• There are ways to stop your number being displayed. This is known as CND blocking. To block CND on all calls from your phone, contact your telco. To block caller ID for an individual call, dial 1831 (or #31# from a mobile) then the number you are calling.
• PLEASE remember to hand to reception last logbook white page at the end of Friday. 
• Please remember to advise your Team Leaders if the red folder in not in the clients home. 
• Medication guiding principles practice: Consumer oral tablet medication is only provided to consumers by Home Care Workers if stored in a medication aid (such as a blister pack dispensed by a pharmacist), as they are considered to minimise potential errors. Registered Nurses and suitably trained Enrolled Nurses can provide non-blister packed medications in line with their scope of practice.
• If there are any customers who don’t have a Care Adviser as they are receiving CHSP services and have a red in home folder please contact the office and ask to speak to a team leader who will be able to assist or email teamleaders@curacares.com
• Reminder for our entry level services. If during services a customer is requesting travel that exceeds 15km and it is not in the care plan please contact the Team Leader (CHSP).
• Mandatory Flu Vaccinations have been scrapped from being a requirement to visit an Aged Care Home. 
• Jury Duty - If you receive a request for jury duty service, please contact Troy Nicholls (troyn@mccgc.com.au) to discuss any concerns 
• Staff are not to attend in-room GP appointments with customers. Staff may accompany customers to medical appointment if requested and wait in the waiting room whilst the GP appointment takes place.

• Please check in home charts and ensure there are correct labels, dates and documents signed correctly- and make sure to return any forms from 2020.

• Have you noticed any new equipment in your clients houses? If so, please report back to either your Care Advisor or Team Leader. 

• Please let your line manager know if you do not have access to your work emails or your staff portal. 

• Please be aware that you cannot arrange your work schedule with a customer. All verbal customer requests for services must go through to the Team Leader and/or Care Advisor which will then be directed to the Rostering Team.

• Return paperwork to Reception for Care Advisor collection (ie: Receipts, Progress notes etc). 

• Please no parking at the cricket club on Fridays.
• Personal Protective Equipment (PPE): If you have placed an order please remember to collect it at Reception or contact the office on 07 5527 8011 to advise the team.
• Receipt Books: Please ensure to use your receipt books when collecting cash from customers. If you do not have a receipt book, please contact your supervisor or the office immediately.
• Annual Leave: As per our process we require 4 weeks’ notice when applying for leave. Casual employees are required to complete a leave form for scheduling purposes it allows your supervisor/manager and our operations team time to find a replacement and discuss options with our customers. If you are unsure and need further advice, please contact your supervisor/manager. Thank you for understanding.
• Parking of Vehicles: Please do not park any cars on the fake grass area near the garage. 

Watch Professor Alison McMillan, Chief Nursing and Midwifery Officer for the Australian Government Department of Health, explains how to don and doff personal protective equipment in residential aged care.

National Cabinet recently announced changes to isolation requirements for positive COVID-19 cases and we wanted to clarify that if you test positive to COVID 19 isolation requirements still apply to our staff.

It was announced from 14 October 2022 individuals who have COVID-19 symptoms are encouraged to stay at home while they remain unwell, but it will no longer be mandated for them to remain in isolation for 5 days.

However, people who work in high-risk settings this includes Home and Community Care will not be able to return to work for five days after testing positive, and the official health advice for all workers is still for people to work from home or avoid going to work if they test positive and have symptoms.

National cabinet announced that the pandemic leave payment will end for everyone except workers in high-risk settings, which includes the aged care, disability care, Aboriginal healthcare and hospital care sectors.

If you get COVID-19, you need to immediately isolate yourself at your home, or accommodation, for 5 full days from the date you had your test and notify your supervisor.

• If you returned a positive result using a RAT, report this to Queensland Health: https://www.qld.gov.au/rat-positive
• You may have symptoms like a fever, cough, headache, or a sore throat. You may feel unwell for a day or 2, and then start to feel better.
• If you're unsure whether you need medical care for your symptoms you can call 1800 020 080 or book a telehealth appointment with your GP.  
• You can return to work after you have completed 7 days of isolation, so long as you have no symptoms other than a dry cough which is improving.
• Please contact your supervisor prior to returning to work as you may be required to wear extra PPE for the next 5 days.

If you are a close contact of a person with COVID-19 (QLD ONLY):

• If you have no symptoms, you may continue to work. Please speak with your supervisor. You may be required to wear extra PPE (N95 or P2 Mask) for 7-14 days post exposure.
• You must return a negative COVID-19 test result before your first shift and every second day for 5 days from the last time someone in your household tested positive for COVID-19
• If you have or develop symptoms:
• Isolate and notify your supervisor.
• Test for COVID-19 as soon as possible after the onset of symptoms.

If your test is negative but symptoms continue or worsen you should seek medical advice

Please note the regulations in NSW differ to those in QLD, so please call Marie, our Clinical Care Manager, who will support you through this process

• Please ensure that you are returning work cars to the office car park. Do not park the car on the road. 
• The BP at Cotlew Street does not accept motor charge cards. 
• Please remember the tyre pressure for our Kia Soul cars should be at 36 PSI.
• Please make sure you are remembering to alert reception when more masks and wipes are needed in the cars/vans.

• Please remember to always return the cars to the parking bay out the front of reception at the end of the day.

• Please remember to return the work vehicle you've been using with at lease 1/2 a tank of petrol.
• Compliance needs to be always current. Enter expiry dates into your phone calendar to remind you of renewals. 
• Reporting back to the office adverse events and staff incidents

PLEASE CHECK YOUR COMPLIANCE TODAY. IT IS MANDATORY THAT ALL REQUIREMENTS ARE UP TO DATE. Failure to provide current compliance may result in being suspended. If you're unsure, please contact your supervisor, operations or Vanessa. 

All employees are responsible for ensuring these are current and updated.  You can email copies of these to hr@mccgc.com.au

• Police Check –This is due every 3 years from issue date
• Driver’s License  –This is required every year from issue date.
• Car Registration – This is due on or by expiration date.
• Car Insurance – Please check the expiry date on your policy.
• First Aid – This is due every 3 years from issue date
• CPR – This is due every year from issue date.

​Is compliance crucial to your employment? YES

Is it your responsibility to ensure all compliance is current? YES

Is it your responsibility to email all documents to HR? YES

POLICE CHECK

• Corporate Code: GVMCCGC
• You can apply for your police check through Clear to work https://check.cleartowork.com.au/

HR UPDATE

Human Resources

• ProCura Mobility- All users MUST ensure to click START and STOP times to ensure your kilometres are being recorded correctly. 
• Client Services - Changes to client services and times MUST be discussed and approved by Care Advisors. Please ensure that you are advising any changes by contacting the Care Advisors or the office. 
• Staff Portal - Gentle reminder that all forms are now online
• Staff ID cards - As essential workers, it's imperative you wear your Staff ID cards at all times. 

​Workplace Health and Safety

• Flu Vaccinations - Please ensure to complete your reimbursements and attached receipts for up to $12.00 via the staff portal. 
• PPE: -* Gold Coast text reception and Northern regions contact your manager for replenishments. Do not reuse disposable PPE.
• ​Employee Assistance Program – If you are needing someone to talk to or needing that extra bit of support please contact your local EAP provider today. All details of our program are in the Staff Portal. Self care and wellness are important!
• Uniforms - Please wear your correct uniforms as a matter of safety. Use your uniform allowance and purchase new uniforms for 2022

We acknowledge the traditional custodians of the lands on which we operate, the Kombumerri People of the Yugambeh Language Region, the Gubbi Gubbi people, the Jinibara people, the Turrbal people, the Quandamooka people and the Bundjalung people. We pay our respect to Elders past, present and emerging and extend our respect to all Aboriginal and Torres Strait Islander peoples and acknowledge their ongoing connection to land, sea, culture and community.