SMR Sector Support and Development  January 2024

Welcome to our January 2024 Bulletin

Our team is pleased to announce the launch of our new website, with lots of information on the  age care reforms, important resources and a calendar of our training events and workshops. Please share the link with your colleagues and team members. 

If you have any questions or feedback, please let us know here! 

See the latest workshops available for CHSP providers:

• Advanced Care Planning 

• Professional Boundaries for direct care staff 

• Capturing stories with your phone 

• Client journey mapping – save the date 

• The voice of your employee - save the date. 

Check out our Training and Events page to keep up to date with registration  details for all our workshops.

Expression of Interest: Support at Home online workshops 

The Department of Health and Aged care want to hear from in-home aged care providers to help  refine the new Support at Home program. 
 
The Department will be holding 8 online workshops from 12 –21 February 2024 that will run from 1pm to 2.30pm (AEDT). Each session will focus on a different aspect of the new program, such as care management, funding model and assistive technology. 
 
Register your interest by 5pm (AEDT) Wednesday 31 January 2024 for the opportunity to participate in the online workshops. 
 

New Aged Care Act 

The Department of Health and Aged Care has released an exposure draft of the new Aged Care Act (new Act) for feedback. 

For the first time, all CHSP providers will fall under the Aged Care Act. It’s critically important for all CHSP providers to understand the changes, potential impacts and readiness activities. 

There are different ways you can have your say. You can:  

• attend one of the  consultation workshops 

• complete the online survey  

• or email your submission to  AgedCareLegislativeReform@health.gov.au 

You need to submit your feedback by 7 pm AEDT, Friday 16 February 2024. 

Murray/Mallee Taskforce Podcast

Interview with Nick Morgan on reform changes in the CHSP programme 

Lisa Barrett from the Murray/Mallee Taskforce interviews Nick Morgan, Assistant Secretary from the Support at Home Branch, Department of Health and Aged Care. 

Nick Morgan talks about the delay in changes to the CHSP, inclusion of the programme in the Act, provider registration, social support categories, single assessment in two different programmes, flexible funding, home modifications, what some of the changes from within the Act will mean for CHSP providers, and much more. 

The podcast runs for approximately 34 mins and is worth a listen. 

Click here to access the podcast: murraymalleetaskforce.buzzsprout.com. 

Training and Events

Professional Boundaries for CHSP Staff webinar

An overview of professional boundaries and why they’re so important in our everyday work. We will explore what professional practice looks like and the guidelines and policies that support you. We will also consider when things can go wrong and what to do if a breach of professional boundaries happens. 

Where: online, link to be sent 24 hours before the session

When: Tuesday 20 February, 1pm - 2:30pm

Who: Staff who work directly with clients and carers. This includes support workers, direct care workers, social support staff and allied health assistants.   

Capturing stories with your phone

This 3-hour, in person practical workshop gives you everything you need to start filming interviews with staff or clients and family using  your phone or tablet.

Video is a great way to share the important work you do. You can use videos  to promote your programs to older people, and demonstrate good practice to clients, staff and the Aged Care and Quality Commission. 

We’ll cover:

✔️ How to film video interviews

✔️ How to record clear voices

✔️ Easy interview techniques

✔️ Basic, low-cost optional equipment

✔️ What to do after you’ve captured the video

✔️ Ideas for how to use your videos

Who’s it for: CHSP providers

When: Wednesday 28th February, 9:30 am to 12:30 pm

Where:  Bayside City Council

Facilitated by

Sarah Burrell-Davis – Founder/Senior Producer, Red Hat Films

Shared Decision Making: Advanced Care Planning

These one hour online  information sessions for CHSP providers will provide an overview of:

• What Shared Decision Making and Advance Care Planning (ACP) is
• The legal documents involved and your responsibilities
• Why it is important for your clients to be offered an opportunity to undertake ACP
• How you can introduce ACP to your clients and support them to complete ACP

There will be opportunity for questions and discussion.

Small group session, limited places, facilitated by Monash Health.

Select the date you would like to attend below

Developing A Client Experience Journey Map

In this face to face workshop, facilitated by Enkindle, we will work through the practical steps involved in developing a Client experience journey map for CHSP providers. 

A client experience journey map is all about understanding the pain points and moments that matter along the way from your clients' point of view, and it's then about taking what we learn to improve the client experience, find efficiencies, embed technology, and innovate.

What we will cover in the workshop;

• Why is a clients experience important in the new world of home care?
• What is a client experience journey map, and how can it help?
• What are the steps we need to take to undertake a client experience journey map?
• What are the tools we need to develop a client experience journey map?

As part of the workshop, you will receive.:

• A checklist for creating your Client Experience Journey Map project.
• A template for organisation your insights into themes
• A home care Client Experience Journey Map template for finalising and publishing your insights.

Who: This workshop is suitable for leaders, managers, coordinators and decision makers.

When: Wednesday 20 March 2024 9am to 12Noon (optional networking lunch at 12Noon)

Where: TBC

Developing a Voice of the Employee Program

This face to face workshop, facilitated by Enkindle, is to help give employees or volunteers a voice within the workplace by unpacking the practical steps involved in developing a Voice of the Employee program. 

We will help aged care providers who do not have an employee feedback program or are in the early stages of establishing one to understand a framework for gaining actionable insights and feedback from their workforce. 

In this workshop, we aim to answer the following questions.

• How can a voice of the employee program help with workforce retention and our employer brand?
• Why should organisations move from a once-a-year survey to a listening and feedback program?
• What are the six fundamentals of a Voice of the Employee program?
• Who is involved in the voice of the employee program?
• What are the steps to implementing a voice of the employee program?

As part of the workshop, attendees will receive:

• A voice of the employee framework template
• A fact sheet on workforce metrics
• A checklist for implementing your Voice of the Employee framework.

Who: This workshop is suitable for HR team members, operational leaders and managers, volunteer coordinators, or anyone interested in helping their organisations move to a more robust listening program for their employees and volunteers.

When: Wednesday 20 March 1pm to 4pm (optional networking lunch at 12Noon)

Where: TBC

Online Diversity Training

The cultural diversity of aged care recipients and workers continues to grow. Train your direct care workers to create a positive experience with clients through understanding culturally responsive support. 

The topics covered in this module enable aged care workers to provide culturally responsive support, particularly to consumers who have migrated to Australia as migrants or refugees. 

 
Enrol now or sign-up to preview our e-learning modules . This self-paced online learning module consists of seven short lessons and can be completed on your laptop or any mobile device. 

Have your say: Home Care Outlook 2024 Survey

Enkindle invite you to participate in the 2024 survey to see where the industry challenges, opportunities and priorities may lie for 2024.  

The survey results will be available in early 2024 and will provide a voice to our CHSP and Home Care Providers by communicating the key challenges and priorities for 2024. Enkindle will provide you with a copy of the survey report (all responses are anonymous).  

The survey is a short nine question survey, which will only take 5-10 minutes to complete.  
 
Click here to complete the survey.  

Connect with the team

The Sector Support & Development Team wish to acknowledge the traditional owners on the lands on which we live and work and the lands on which you find yourselves accessing this Bulletin. We pay our respects to Elders past present and emerging and celebrate the diversity of Aboriginal peoples.