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Multicultural Communities Council Gold Coast Ltd. - Fortnightly Facts -
2 September 2022
IMPORTANT CONTACTS
Rosters Text only (for rostering purposes only) - 0408 082 147
After Hours (for emergency after hours phone calls)* - 0404 830 867
Office – (07) 5527 8011
Senior Management Team
- Marie Kavale (Clinical Care Manager) - 0418 462 870
- Jessica McAdam (Community Programs Manager) - 0412 174 700
- Corrine Butt (Support at Home Manager - South) - 0406 657 593
Susan Gordon (Systems Administration Manager) - 07 5527 8011
CURA Care Support
- Sue Bloomfield - 0459 947 763
Care Advisors
- Bozena Zdybell (Gold Coast) - 0404 895 528
- Yoshiko Moore -RN (Gold Coast) - 0439 874 429
- Sun Hee Park (Gold Coast) - 0439 936 990
- Amila Kaludewa (Gold Coast) - 0487 174 175
- Fiona Small (Gold Coast South) - 0438 295 010 (Tues-Fri)
- Jennie Burton (Gold Coast) - 0447 030 073
- Lupe Chadwick (Gold Coast) - 0439 349 162
- Zarina Montenegro (Gold Coast) - 0438 285 024
- Karin Andres (Gold Coast) - 0487 103 451
- Leanne Rose (Moreton) - 0438 879 506
- Kerry McCoombes (Moreton- Lifestyle) - 0407 792 665
- Kerry Crokam (Sunshine Coast - Lifestyle) - 0458 526 289
Community Programs
- Candice Sullivan (Community Development Officer) - 0409 322 645
- Koren Hannah (Settlement Case Worker) - 0436 317 994
- Asmeret Kesete (SETS Support Worker) - 0436 450 207
- Maria Nagy (Community Pathway Connector) - 0422 497 414
- Kyzzy Romano (Work Towards Coordinator) - 0484 361 811
- Camila Solorza (Work Towards Support Worker) - 0400 724 436
- Brendan Marks (NDIS Support Coordinator) - 0438 203 197
- Laura Bernal (NDIS Support Coordinator) - 0438 866 413
Executive Team
- Shane Klintworth (Chief Executive Officer) - 0438 347 202
- Troy Nicholls (Chief Operations Officer) - 0459 958 172
- Goran Avramovic (Chief Financial Officer) - 0439 459 225
- Vanessa Whitiora (People and Culture Officer)– 0428 684 721
- Tory Ishigaki (Marketing & Communications Officer) - 0431 250 701
Please be reminded NOT to text the after hours phone, the message will not be received.
We will miss you Denise - but we are happy we don't have to say goodbye JUST yet!
Denise has let us know that after a long commitment to CÜRA she will be leaving her role as Social Worker at the end of the year to move into the next phase of her life as a Grandmother.
Denise joined us in 2016 and been an integral member of the team, providing invaluable support to our clients, their families, and the CÜRA team. She has dedicated her skills as a social worker and gifted her compassion in abundance. We are a better organisation for having benefitted from her wise and gentle leadership.
We will work with Denise over the coming months to ensure that we facilitate a smooth handover to the person that takes stewardship of this vital role.
Denise’s last official day with us will be 30 December 2022.
Please be vigilant in opening any emails or attachments from an unknown source.
Make sure that the email address the emails are coming from are known to you or you are expecting an email in relation to that subject.
If you are uncertain, please do no hesitate to contact 2Gen on 56767240 to verify that the email is safe to open. The couple of minutes it will take to confirm the email is safe could save significantly more time if the attachment is malicious.
If you by any chance opened an attachment that seemed odd, please let 2Gen know to ensure none of our systems have been compromised.
If you have any questions please don't hesitate to contact your supervisor.
WELLNESS CHECKS - UPDATED
It is MANDATORY that you carry out COVID-19 Wellness Checks prior to conducting services and meetings with clients. Please make sure you are calling clients before any visits and asking the questions below.
If clients DO NOT answer your Wellness Check call at the start of the day, you still need to go to the scheduled client visit at the scheduled time. If the client answers their door, you must step back and do your wellness check before proceeding to go into the client’s home or they get into your car.
Wellness checks MUST be completed on the day of the visit/service NOT the day before.
Wellness Check Script:
Hello, how are you today?
I am going to ask you a few questions before I visit you today...
1. How are you feeling? Do you have any of the following symptoms?
Fever, cough, sore throat, fatigue, runny nose, shortness of breath, loss of taste or smell, diarrhea, vomiting or nausea.
2. Are you or visitors in your home waiting for a COVID test result?
3. Have you been in close contact with anyone who has recently tested positive for COVID-19 (within 14 days)?
4. Do you have any family, friends or visitors staying with you that have any symptoms?
If a client answers yes to any of the above questions, please let them know that you are not able to provide the service today and that the office will contact them to discuss further. Then contact the office for further instruction.
R U OK? DAY
Thursday 8 September
R U OK? Day is a national day of action where Australians are reminded to ask, ‘are you OK?’ and start a meaningful conversation to support those in their world through life’s ups and downs.
This year the message is: Ask R U OK? - No qualifications needed
The campaign wants to remind us that they already have what it takes to support their family, friends and colleagues. You don’t need to be an expert to have an R U OK? conversation. Listening and giving someone your time might be just what they need to help them through.
If you or a loved one are needing further support, contact the following:
Lifeline
Counselling services for anyone at anytime.
Phone 13 11 14
Harmony Place
Mental health services for culturally and linguistically diverse backgrounds and communities.
Phone (07) 3848 1600
Multicultural Connect Line
Telephone counselling for people from Culturally and Linguistically Diverse backgrounds.
Phone 1300 079 020
beyondblue
Information and referral for depression and anxiety.
Phone 1300 224 636
R U OK? Day FREE Virtual Event
Thursday the 8th of September from 12pm – 12:30pm
Tune in for our nationwide event where there will be a number of special guests who will share conversation tips and personal stories.
Join for free today!
We are inviting local organisations and businesses that provide services in other languages to list for free in our new Multicultural Services Directory. Please share with any local businesses/services you know.
What is the Multicultural Services Directory?
It's a free online database that allows anyone to search by language, service or key words to find and connect with Gold Coast organisations that speak their language. We want to make it easier for multicultural communities to access services in their language while promoting diverse providers who offer services in languages other than English.
Please share far and wide with your networks as we want as many local Gold Coast service providers to register so it can be a great resource for the community.
Know of someone looking for a job?
We're hiring!
We're looking to add to our team in all areas and would love your help to get the word out to your communities!
We are hiring:
- Support At Home Manager Moreton & Sunshine Coast - Full time >> Apply Now
- In Home Domestic Worker Gold Coast - Casual >> Apply Now
- Home Care Worker Gold Coast – Casual >> Apply Now
- Home Care Worker Tweed Shire – Casual >> Apply Now
- Home Care Worker Sunshine Coast – Casual >> Apply Now
- Home Care Worker Moreton – Casual >> Apply Now
Please help us spread the word!
DEMENTIA AUSTRALIA - Dementia Essentials CHCAGE005 – Provide support to people living with dementia
This is a Dementia Training Australia (DTA) course which is funded by the Australian Government and delivered by Dementia Australia. The course is an accredited unit of competency, there is no cost to attend and provides 18 hours CPD points.
Criteria for enrolment and issuing of a Statement of Attainment by Dementia Australia Limited RTO Number 2512
- You are required to provide a USI (unique student identifier) when enrolling - please go to https://www.usi.gov.au/students/get-a-usi to retrieve or create a USI number - USI helpline number if required 1300 857 536.
- You must complete all assessment tasks including a ‘Third-party Checklist’ (completed in your place of work by a work supervisor - this involves observation of you supporting 2 people living with dementia) and submit to your facilitator within the specified timeframe.
- It is expected you attend all 3 days.
ENROLMENT LINK: https://enrol.vetenrol.com.au/?clientID=vt-dementia&occuID=147434
- Please ensure that you are returning work cars to the office car park. Do not park the car on the road.
- The BP at Cotlew Street does not accept motor charge cards.
- Please remember the tyre pressure for our Kia Soul cars should be at 36 PSI.
- Please make sure you are remembering to alert reception when more masks and wipes are needed in the cars/vans.
Please remember to always return the cars to the parking bay out the front of reception at the end of the day.
- Please remember to return the work vehicle you've been using with at lease 1/2 a tank of petrol.
- Compliance needs to be always current. Enter expiry dates into your phone calendar to remind you of renewals.
- Reporting back to the office adverse events and staff incidents
Women's Health Week is a nation-wide campaign all centered on improving women's health and helping you to make healthier choices.
Every September, for one week, Women’s Health Week is a reminder to set aside time for your health and wellbeing. Make an appointment for a health check, get active, join an event or simply connect with other women. You don't have to do it alone.
'My Body. My Health.' A health education toolkit
Federation of Ethnic Communities Council Australia (FECCA) has teamed up with the Jean Hailes Foundation to deliver translated information for women from culturally and linguistically diverse backgrounds.
See the toolkit and translated information below.
Local Events
Gold Coast Multicultural Women's Health Expo by Multicultural Families Organisation
The Gold Coast Multicultural Women’s Health Expo is a partnership between Multicultural Families Organisation (MFO) and TAFE Southport campus to empower newly arrived multicultural women by providing them with an opportunity to learn about local health and wellbeing services.
Local service providers will be provided with a free exhibition space to promote their services and engage directly with community members.
Women's Health Checks
Not sure which health checks to get and when?
Here’s a handy health checks guide for women.
Want a chance to share your story in our
Cultural Identity Training workshops?
We are facilitating a number of Cultural Identity Training workshops at Miami State High School over the coming months.
We would love for you to come along and share your story of moving to Australia and the ups and downs that come with migrating to a new country.
Please email our CAMS Officer Candice at cams@mccgc.com.au for more information in how to get involved.
Our Work Towards team are happy to promote another fantastic workshop...How can I improve my English to become successful in Australia?
This workshop will approach tips on how to improve your English skills by:
- Expanding your vocabulary
- Building English speaking confidence
- Learning the natural flow of English
When: Thursday 8th September – 5 pm to 8 pm
Where: MCCGC Southport office or online
RSVP NOW: send an email to WorkTowards@mccgc.com.au
- PLEASE remember to hand to reception last logbook white page at the end of Friday.
- Medication guiding principles practice: Consumer oral tablet medication is only provided to consumers by Home Care Workers if stored in a medication aid (such as a blister pack dispensed by a pharmacist), as they are considered to minimise potential errors. Registered Nurses and suitably trained Enrolled Nurses can provide non-blister packed medications in line with their scope of practice.
- If there are any customers who don’t have a Care Adviser as they are receiving CHSP services and have a red in home folder please contact the office and ask to speak to a team leader who will be able to assist or email teamleaders@curacares.com
- Reminder for our entry level services. If during services a customer is requesting travel that exceeds 15km and it is not in the care plan please contact the Team Leader (CHSP).
- Mandatory Flu Vaccinations have been scrapped from being a requirement to visit an Aged Care Home.
- Jury Duty - If you receive a request for jury duty service, please contact Troy Nicholls (troyn@mccgc.com.au) to discuss any concerns
- Staff are not to attend in-room GP appointments with customers. Staff may accompany customers to medical appointment if requested and wait in the waiting room whilst the GP appointment takes place.
Please check in home charts and ensure there are correct labels, dates and documents signed correctly- and make sure to return any forms from 2020.
Have you noticed any new equipment in your clients houses? If so, please report back to either your Care Advisor or Team Leader.
Please let your line manager know if you do not have access to your work emails or your staff portal.
Please be aware that you cannot arrange your work schedule with a customer. All verbal customer requests for services must go through to the Team Leader and/or Care Advisor which will then be directed to the Rostering Team.
- Return paperwork to Reception for Care Advisor collection (ie: Receipts, Progress notes etc).
CÜRA Clean Team
We are hiring!
CÜRA are in-home domestic workers on the Gold Coast to help meet increasing demand for domestic support for our Commonwealth Home Support Program clients.
What does the Clean Team do?
They work in teams of two going into the home and completing domestic assistance, meal prep and social support with a cup of tea at the end of each shift. We see this as a great pathway for community members to become a Home Care Worker and learn more about community services careers. We can support those who may, over time, want to do a Certificate III in Individual Support and work in Ageing and disability.
Want to know more?
If you have any questions or know of any friends or family keen to join the Clean Team, please email hr@mccgc.com.au. We will also be holding a group information session soon so keep a look out for the invite to share with your networks.
- Personal Protective Equipment (PPE): If you have placed an order please remember to collect it at Reception or contact the office on 07 5527 8011 to advise the team.
- Receipt Books: Please ensure to use your receipt books when collecting cash from customers. If you do not have a receipt book, please contact your supervisor or the office immediately.
- Annual Leave: As per our process we require 4 weeks’ notice when applying for leave. Casual employees are required to complete a leave form for scheduling purposes it allows your supervisor/manager and our operations team time to find a replacement and discuss options with our customers. If you are unsure and need further advice, please contact your supervisor/manager. Thank you for understanding.
A Day on the Farm is coming back to Raba Urban Farm on Sunday, 18 September.
Live Music • Brazilian BBQ • Market Stalls • Kids Activities • Farm Tours
Farm gates will open at 1pm
Watch Professor Alison McMillan, Chief Nursing and Midwifery Officer for the Australian Government Department of Health, explains how to don and doff personal protective equipment in residential aged care.
From 6pm today (2 September), the COVID-19 vaccine mandate for people working in primary care, private hospitals and private allied health will end. Any decisions around mandating the vaccine in those settings will shift to the employer to manage.
Queensland Health workers, and workers in aged care and disability care, will still be required to stay up-to-date with their COVID-19 vaccinations.
More information: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19/business/vaccination-for-workers
From Friday 9 September:
The COVID-19 isolation period will reduce from 7 days to 5 days, provided you have no symptoms and don’t work in aged care, disability care or home care.
Face masks will no longer be mandatory on domestic flights.
All other isolation requirements remain the same https://www.qld.gov.au/.../coronav.../i-have-covid/isolation
Face masks are still required for public transport and rideshare, high-risk settings and for those who have tested positive to COVID-19, are a close contact, or have symptoms. Full details https://www.qld.gov.au/.../public-health.../face-masks
If you get COVID-19, you need to immediately isolate yourself at your home, or accommodation, for 7 (5 from the 9th of Septemeber) full days from the date you had your test and notify your supervisor.
- If you returned a positive result using a RAT, report this to Queensland Health: https://www.qld.gov.au/rat-positive
- You may have symptoms like a fever, cough, headache, or a sore throat. You may feel unwell for a day or 2, and then start to feel better.
- If you're unsure whether you need medical care for your symptoms you can call 1800 020 080 or book a telehealth appointment with your GP.
- You can return to work after you have completed 7 days of isolation, so long as you have no symptoms other than a dry cough which is improving.
- Please contact your supervisor prior to returning to work as you may be required to wear extra PPE for the next 7 (5 from the 9th of September) days.
If you are a close contact of a person with COVID-19 (QLD ONLY):
- If you have no symptoms, you may continue to work. Please speak with your supervisor. You may be required to wear extra PPE (N95 or P2 Mask) for 7-14 days post exposure.
- You must return a negative COVID-19 test result before your first shift and every second day for 5 days from the last time someone in your household tested positive for COVID-19
- If you have or develop symptoms:
- Isolate and notify your supervisor.
- Test for COVID-19 as soon as possible after the onset of symptoms.
If your test is negative but symptoms continue or worsen you should seek medical advice
Please note the regulations in NSW differ to those in QLD, so please call Marie, our Clinical Care Manager, who will support you through this process
The Commonwealth’s temporary Rapid Antigen Test Concessional Access program – which provided free RATs for concession card holders - ended on 31 July.
The Queensland Government announced free RATs would be available at specific Queensland Health facilities for concession card holders. Eligible people can get up to five RAT kits per month.
Find them at:
Carrara Health Precinct
Address: 45 Chisholm Road, Carrara, 4215
Where: Entry is from Pappas Way into Chisholm Road - Entry is the second driveway.
Opening Hours: Monday to Friday 10am-2pm
Information around eligibility and other locations to find a free RAT can be found here. .
MCCGC continue to have RATs available for our staff. We can also be contacted if you identify any clients/customers who may not meet above eligibility. Please contact Marie on mariek@curacares.com or Troy on troyn@mccgc.com.au if you have any concerns.
Do you need some help with your English?
Know someone who does?
TUESDAYS - 11th Avenue Palm Beach Community Space
Candice is holding FREE English classes from 10am-12pm! All levels welcome to join. Please email cams@mccgc.com.au or call 0409 322 645 to book your spot.
PLEASE CHECK YOUR COMPLIANCE TODAY. IT IS MANDATORY THAT ALL REQUIREMENTS ARE UP TO DATE. Failure to provide current compliance may result in being suspended. If you're unsure, please contact your supervisor, operations or Vanessa.
All employees are responsible for ensuring these are current and updated. You can email copies of these to hr@mccgc.com.au
- Police Check –This is due every 3 years from issue date
- Driver’s License –This is required every year from issue date.
- Car Registration – This is due on or by expiration date.
- Car Insurance – Please check the expiry date on your policy.
- First Aid – This is due every 3 years from issue date
- CPR – This is due every year from issue date.
Is compliance crucial to your employment? YES
Is it your responsibility to ensure all compliance is current? YES
Is it your responsibility to email all documents to HR? YES
POLICE CHECK
- Corporate Code: GVMCCGC
- You can apply for your police check through Clear to work https://check.cleartowork.com.au/
HR UPDATE
Human Resources
- ProCura Mobility- All users MUST ensure to click START and STOP times to ensure your kilometres are being recorded correctly.
- Client Services - Changes to client services and times MUST be discussed and approved by Care Advisors. Please ensure that you are advising any changes by contacting the Care Advisors or the office.
- Staff Portal - Gentle reminder that all forms are now online
- Staff ID cards - As essential workers, it's imperative you wear your Staff ID cards at all times.
Workplace Health and Safety
- Flu Vaccinations - Please ensure to complete your reimbursements and attached receipts for up to $12.00 via the staff portal.
- PPE: -* Gold Coast text reception and Northern regions contact your manager for replenishments. Do not reuse disposable PPE.
- Employee Assistance Program – If you are needing someone to talk to or needing that extra bit of support please contact your local EAP provider today. All details of our program are in the Staff Portal. Self care and wellness are important!
- Uniforms - Please wear your correct uniforms as a matter of safety. Use your uniform allowance and purchase new uniforms for 2022
We acknowledge the traditional custodians of the lands on which we operate, the Kombumerri People of the Yugambeh Language Region, the Gubbi Gubbi people, the Jinibara people, the Turrbal people, the Quandamooka people and the Bundjalung people. We pay our respect to Elders past, present and emerging and extend our respect to all Aboriginal and Torres Strait Islander peoples and acknowledge their ongoing connection to land, sea, culture and community.
