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Dear reader
Stakeholder engagement has taken on a new definition and dimension in the overwhelming challenge of COVID-19. The need to innovate during the pandemic has seen digital delivery becoming more of a necessity, as many of us embrace a virtual work environment.
The rapid development of digital functionalities is key to ensuring continuity of services to our stakeholders. At WorkCover WA we are adapting our workplace learning to ensure we continue to deliver high-quality services to our stakeholders by keeping you engaged and informed via online solutions.
Our commitment to the scheme and to our stakeholders remains forefront. We invite you to read our newsletter and discover how WorkCover WA have adapted our capabilities and adopted new processes to build stronger stakeholder relationships that will endure well beyond this pandemic.
FOCUS
WorkCover WA Conference 2022
Postponed until Spring 2022
WorkCover WA has been monitoring the COVID-19 situation in Western Australia and advice from health authorities.
At WorkCover WA, we are committed to ensuring both staff and participants remain safe. Therefore, the Conference originally scheduled to take place on 25 May 2022 will be postponed until later in the year.
More information can be found on the Conference website.
OTHER NEWS
Customer Service Update
Keeping both staff and visitors safe
WorkCover WA is adopting new front-line customer service processes to ensure we provide a safe environment for both staff and stakeholders.
The new approach will ensure stakeholders can still access the services they need via digital and telephone delivery channels.
Read our ‘Customer Service Update’ to learn more.
Insurer and Self-Insurer Seminar Update
Now online - 2 March 2022
The Insurer & Self-Insurer Essentials seminar will now be hosted online.
Developed for staff new to the industry or those seeking to refresh their knowledge, attendees will gain a better understanding of their role within the workers’ compensation and injury management scheme.
Regional Engagement
Connecting with you in a virtual world
We engage with stakeholders across the state, to raise awareness about our Agency and to improve understanding of roles, rights and responsibilities within the workers’ compensation and injury management scheme.
We are committed to delivering quality education services through regional engagement. To mitigate the risks associated with COVID-19 WorkCover WA are now moving to virtual engagement.
Get in touch to learn more, or to book a personalised virtual education and engagement session.
New Fact Sheet
Who is WorkCover WA?
A new fact sheet has been developed which provides an overview of WorkCover WA and the workers’ compensation and injury management scheme.
The fact sheet aims to improve awareness and understanding of WorkCover WA, the role the agency plays in the scheme and the underlying values that guide our work.
The fact sheet can be downloaded on the WorkCover WA website. Physical copies can be ordered by emailing communications@workcover.wa.gov.au
ORDER
publications today using our Publication Order Request Form
CHAT
with one of our friendly staff using our online chat service by clicking the Chat bubble on our website
Events and Important Dates
Insurer and Self-Insurer Essentials
2 March
WA Labour Day
7 March
WorkCover WA Conference
TBC
