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Multicultural Communities Council Gold Coast Ltd. - Fortnightly Facts -
2022
IMPORTANT CONTACTS
Rosters Text only (for rostering purposes only) - 0408 082 147
After Hours (for emergency after hours phone calls)* - 0404 830 867 - Please DO NOT TEXT the after hours phone, the message will not be received.
Office – (07) 5527 8011
Senior Management Team
- Marie Kavale (Clinical Care Manager) - 0418 462 870
- Jessica McAdam (Community Programs Manager) - 0412 174 700
- Corinne Butt (Support at Home Manager - South) - 0406 657 593
- Gerald Perez (Support at Home Manager - North) - 0476 555 044
Susan Gordon (Systems Administration Manager) - 07 5527 8011
Care Advisors
- Bozena Zdybell (Gold Coast) - 0404 895 528
- Yoshiko Moore -RN (Gold Coast) - 0439 874 429
- Sun Hee Park (Gold Coast) - 0439 936 990
- Amila Kaludewa (Gold Coast) - 0487 174 175
- Fiona Small (Gold Coast South) - 0438 295 010 (Tues-Fri)
- Jennie Burton (Gold Coast) - 0447 030 073
- Lupe Chadwick (Gold Coast) - 0439 349 162
- Zarina Montenegro (Gold Coast) - 0438 285 024
- Karin Andres (Gold Coast) - 0487 103 451
- Sue Bloomfield (Gold Coast) - 0459 947 763
- Kerry McCoombes (Moreton- Lifestyle) - 0407 792 665
- Kerry Crokam (Sunshine Coast - Lifestyle) - 0458 526 289
Community Programs
- Candice Sullivan (Community Development Officer) - 0409 322 645
- Koren Hannah (Settlement Case Worker) - 0436 317 994
- Asmeret Kesete (SETS Support Worker) - 0436 450 207
- Maria Nagy (Community Pathway Connector) - 0422 497 414
- Kyzzy Romano (Work Towards Coordinator) - 0484 361 811
- Camila Solorza (Work Towards Support Worker) - 0400 724 436
- Brendan Marks (NDIS Support Coordinator) - 0438 203 197
- Laura Bernal (NDIS Support Coordinator) - 0438 866 413
Executive Team
- Shane Klintworth (Chief Executive Officer) - 0438 347 202
- Troy Nicholls (Chief Operations Officer) - 0459 958 172
- Goran Avramovic (Chief Financial Officer) - 0439 459 225
- Vanessa Whitiora (People and Culture Officer)– 0428 684 721
- Tory Ishigaki (Marketing & Communications Officer) - 0431 250 701
It's beginning to look a lot like CHRISTMAS at Ashmore!
Our lovely Rosters team has started decorating the Ashmore office and its looking very festive!!
Thanks team!
We are very excited to be welcoming our newest team members onboard to MCCGC/CÜRA:
Sarah Cannavo - Care Advisor Moreton Region
We are so excited and happy to welcome Leanne Rose back to our team. Leanne will be returning to her role as Care Advisor for Moreton region.
We are grateful to have you come back as part of our team and appreciate your genuine caring nature and customer service you provide across our Home Care clients and look forward to connecting soon.
If you are needing to connect with Leanne, you can contact her at leanner@curacares.com.
NEW 3CX App!
A new upgrade to 3CX has now been updated to your computer.
Our Chief Financial Officer Goran has worked with 2Gen and they have automated as much as possible, but the last few steps do require your input.
What are the next steps:
- Once installed you will receive a Welcome email from 3CX (do not delete)
- As soon as possible follow the steps in this link https://twogen.atlassian.net/wiki/spaces/PKA/pages/2115305479/3CX+v18+Provisioning+only (please take note the first part of the welcome email is not relevant for us)
Once you have provisioned your new app to your extension, please email Mike Roberge at mike@2gen.com.au and he will remotely remove the old app from your computer. Make sure you remember to do this or you will get both apps popping to the top for you to answer an incoming call.
An additional feature of the new app is able “pop to the front” which will assist in not missing calls.
Very handy and I suggest everyone follows these instructions to set it up. https://twogen.atlassian.net/wiki/spaces/PKA/pages/2115698791/3CX+v18+Pop-to-the-top+for+incoming+calls.
If you have any issues or have not received a 3CX welcome email please contact Mike to assist. Similarly is you computer was not turned on at this time please contact Mike so he can get you set up.
At the end of each year, we open up nominations for our Annual Chair’s Award. The Chair’s Award goes to a staff member who has gone above and beyond and made a valuable contribution to the success of our organisation; someone who demonstrates our values, brings joy to our customers, helps new employees, appreciates their co-workers and sets a high standard of performance!
Please take some time to reflect on who you would like to recognise this year and submit your nomination by clicking on 'Vote' below:
END OF YEAR PARTY: SANDBAR SURFERS PARADISE (GOLD COAST)
END OF YEAR PARTY: THE BELVEDERE HOTEL (MORETON REGION)
END OF YEAR PARTY: SPERO GREEK RESTURANT (SUNSHINE COAST)
Thank you for your continued understanding with all things COVID-related. We are still on AMBER and have had cases amongst staff and clients so it is important that we keep up our health & safety measures to protect each other, our customers and community. We will continue to monitor the situation and follow all updates from QLD Health.
Please continue to:
- Wear a mask and practice hand hygiene
- Conduct wellness checks before visiting any clients
- Continue monitoring for symptoms –get tested if you are feeling unwell and do not come into work if you have symptoms
Client Letter
We will be sending out a letter via email and COVID fact sheet to clients including information on the traffic light system, antiviral medications, heat stress and storm season. It includes basic information to help support them through this COVID wave and summer.
Morayfield CURA Pop-ups!
Our Support at Home Manager Gerald alongside Home Care Workers Amanda and Alaina supported Marketing team Tory and Emily in doing promotional pop-ups in Morayfield Shopping Centre last week!
Over the three days we engaged with potential clients and created more brand awareness within the region!
Thanks to all that were involved!
WELLNESS CHECKS - UPDATED
It is MANDATORY that you carry out COVID-19 Wellness Checks prior to conducting services and meetings with clients. Please make sure you are calling clients before any visits and asking the questions below.
If clients DO NOT answer your Wellness Check call at the start of the day, you still need to go to the scheduled client visit at the scheduled time. If the client answers their door, you must step back and do your wellness check before proceeding to go into the client’s home or they get into your car.
Wellness checks MUST be completed on the day of the visit/service NOT the day before.
Wellness Check Script:
Hello, how are you today?
I am going to ask you a few questions before I visit you today...
1. How are you feeling? Do you have any of the following symptoms?
Fever, cough, sore throat, fatigue, runny nose, shortness of breath, loss of taste or smell, diarrhea, vomiting or nausea.
2. Do you have any family, friends or visitors staying with you that have any symptoms?
If a client answers yes to any of the above questions, please let them know that you are not able to provide the service today and that the office will contact them to discuss further. Then contact the office for further instruction.
Vision Impairment - things to look out for in clients
Only around 10% of those with vision impairment are totally blind and over 90% people have some kind of blindness.
How to support someone who is vision impaired:
Approach: What do I say when I provide care for a person who is blind or has low vision?
- Greet them and tell them who you are.
- Example, ‘’Hello Harry, it’s Mary from CURA…’’
Ask: “Would you like some help?”
- Don’t be offended if they don’t want help
- Don’t presume they need help or don’t need help
Assist:
- Describing – describe what you are doing, and about surroundings and objects.
- If shopping, tell them the names of the stores you are walking past
- Explaining what you are doing and what you are about to do
- “I am cleaning the bench now” or “I am going to dust in the lounge now”.
- Speak naturally but clearly
- Continue to use body language
- Use everyday language.
- When describing objects/locations – try to use accurate and specific language:
- “the door if over there” is not helpful,
- “the door is 3 metres to your left” is helpful.
- Always tell them if you are walking away or leaving to do something, otherwise they maybe left talking to no-one
- Guidance with physical assistance:
- don’t push or pull person, ask them if they would like physical assistance
- refer to below videos re do’s and don’ts
Watch these videos to assist:
https://www.visionaustralia.org/ - Do’s & Don’ts of guiding – walking (4 minute video)
https://www.youtube.com/watch?v=M301fVO9h28 – Do’s and don’ts – guiding someone into a car (40 second video)
https://www.youtube.com/watch?v=QfW0jdporPg – Do’s and don’ts – guiding someone with stairs (40 second video)
Get $250 for every successful referral
Did you know if you refer a friend to work with us, you'll get $250 when they pass probation?
If you know anyone who you think would like to work with us, please send them our way! We are looking for more people to join our CÜRA & MCCGC team.
*Please note referral bonuses are added to your regular pay and taxed at the usual rate
We are hiring:
CÜRA
- Roster Officer - Full time >> Apply Now
- Purchasing Officer - >> Apply Now
- Client Staff Liaison Officer >> Apply Now
- In Home Domestic Workers Gold Coast - Casual >> Apply Now
- Home Care Workers Gold Coast – Casual >> Apply Now
- Home Care Workers Tweed Shire – Casual >> Apply Now
- Home Care Workers Sunshine Coast – Casual >> Apply Now
- Home Care Workers Moreton – Casual >> Apply Now
MCCGC
Work Towards Workshops
Where: MCCGC Southport Office or ONLINE
RSVP NOW: respond to this email or send an email to WorkTowards@mccgc.com.au
All workshops are FREE and everyone is welcome!
The above events are for all of the Gold Coasters to engage with their local community this Christmas season.
Reconciliation Australia has released the 2022 Australian Reconciliation Barometer, the only survey in Australia which measures the progress of reconciliation between Aboriginal and Torres Strait Islander peoples and non-Indigenous Australians.
Today we see Australia’s journey towards reconciliation, and greater justice for First Nations peoples is on track.
Almost all Australians are united in believing the relationship between First Nations peoples and other Australians is important.
This trust is particularly important as Australia head down the path towards a national referendum to embed a Voice for First Nations people in the Australian constitution.
Read the 2022 Australian Reconciliation Barometer: https://bit.ly/2022_ARB
- Just a reminder that as of the 1st Nov, for CHSP clients the 'Free' KMS have been reduced to 10kms. No longer 15 KMS. Please remind all your CHSP clients that if they travel further than 10 KMS they will be charged for all excess KMS. Any issues, please talk to your Care Advisory or Team Leader directly.
- There are ways to stop your number being displayed. This is known as CND blocking. To block CND on all calls from your phone, contact your telco. To block caller ID for an individual call, dial 1831 (or #31# from a mobile) then the number you are calling.
- PLEASE remember to hand to reception the last logbook white page of the COMPANY CAR at the end of Friday.
- Please remember to advise your Team Leaders if the red folder in not in the clients home.
- Medication guiding principles practice: Consumer oral tablet medication is only provided to consumers by Home Care Workers if stored in a medication aid (such as a blister pack dispensed by a pharmacist), as they are considered to minimise potential errors. Registered Nurses and suitably trained Enrolled Nurses can provide non-blister packed medications in line with their scope of practice.
- If there are any customers who don’t have a Care Adviser as they are receiving CHSP services and have a red in home folder please contact the office and ask to speak to a team leader who will be able to assist or email teamleaders@curacares.com
- Reminder for our entry level services. If during services a customer is requesting travel that exceeds 15km and it is not in the care plan please contact the Team Leader (CHSP).
- Mandatory Flu Vaccinations have been scrapped from being a requirement to visit an Aged Care Home.
- Jury Duty - If you receive a request for jury duty service, please contact Troy Nicholls (troyn@mccgc.com.au) to discuss any concerns
- Staff are not to attend in-room GP appointments with customers. Staff may accompany customers to medical appointment if requested and wait in the waiting room whilst the GP appointment takes place.
Please check in home charts and ensure there are correct labels, dates and documents signed correctly- and make sure to return any forms from 2020.
Have you noticed any new equipment in your clients houses? If so, please report back to either your Care Advisor or Team Leader.
Please let your line manager know if you do not have access to your work emails or your staff portal.
Please be aware that you cannot arrange your work schedule with a customer. All verbal customer requests for services must go through to the Team Leader and/or Care Advisor which will then be directed to the Rostering Team.
- Return paperwork to Reception for Care Advisor collection (ie: Receipts, Progress notes etc).
- Please no parking at the cricket club on Fridays.
- Personal Protective Equipment (PPE): If you have placed an order please remember to collect it at Reception or contact the office on 07 5527 8011 to advise the team.
- Receipt Books: Please ensure to use your receipt books when collecting cash from customers. If you do not have a receipt book, please contact your supervisor or the office immediately.
- Annual Leave: As per our process we require 4 weeks’ notice when applying for leave. Casual employees are required to complete a leave form for scheduling purposes it allows your supervisor/manager and our operations team time to find a replacement and discuss options with our customers. If you are unsure and need further advice, please contact your supervisor/manager. Thank you for understanding.
- Parking of Vehicles: Please do not park any cars on the fake grass area near the garage.
Watch Professor Alison McMillan, Chief Nursing and Midwifery Officer for the Australian Government Department of Health, explains how to don and doff personal protective equipment in residential aged care.
- Please ensure that you are returning work cars to the office car park. Do not park the car on the road.
- The BP at Cotlew Street does not accept motor charge cards.
- Please remember the tyre pressure for our Kia Soul cars should be at 36 PSI.
- Please make sure you are remembering to alert reception when more masks and wipes are needed in the cars/vans.
Please remember to always return the cars to the parking bay out the front of reception at the end of the day.
- Please remember to return the work vehicle you've been using with at lease 1/2 a tank of petrol.
- Compliance needs to be always current. Enter expiry dates into your phone calendar to remind you of renewals.
- Reporting back to the office adverse events and staff incidents
PLEASE CHECK YOUR COMPLIANCE TODAY. IT IS MANDATORY THAT ALL REQUIREMENTS ARE UP TO DATE. Failure to provide current compliance may result in being suspended. If you're unsure, please contact your supervisor, operations or Vanessa.
All employees are responsible for ensuring these are current and updated. You can email copies of these to hr@mccgc.com.au
- Police Check –This is due every 3 years from issue date
- Driver’s License –This is required every year from issue date.
- Car Registration – This is due on or by expiration date.
- Car Insurance – Please check the expiry date on your policy.
- First Aid – This is due every 3 years from issue date
- CPR – This is due every year from issue date.
Is compliance crucial to your employment? YES
Is it your responsibility to ensure all compliance is current? YES
Is it your responsibility to email all documents to HR? YES
POLICE CHECK
- Corporate Code: GVMCCGC
- You can apply for your police check through Clear to work https://check.cleartowork.com.au/
HR UPDATE
Human Resources
- ProCura Mobility- All users MUST ensure to click START and STOP times to ensure your kilometres are being recorded correctly.
- Client Services - Changes to client services and times MUST be discussed and approved by Care Advisors. Please ensure that you are advising any changes by contacting the Care Advisors or the office.
- Staff Portal - Gentle reminder that all forms are now online
- Staff ID cards - As essential workers, it's imperative you wear your Staff ID cards at all times.
Workplace Health and Safety
- Flu Vaccinations - Please ensure to complete your reimbursements and attached receipts for up to $12.00 via the staff portal.
- PPE: -* Gold Coast text reception and Northern regions contact your manager for replenishments. Do not reuse disposable PPE.
- Employee Assistance Program – If you are needing someone to talk to or needing that extra bit of support please contact your local EAP provider today. All details of our program are in the Staff Portal. Self care and wellness are important!
- Uniforms - Please wear your correct uniforms as a matter of safety. Use your uniform allowance and purchase new uniforms for 2022
We acknowledge the traditional custodians of the lands on which we operate, the Kombumerri People of the Yugambeh Language Region, the Gubbi Gubbi people, the Jinibara people, the Turrbal people, the Quandamooka people and the Bundjalung people. We pay our respect to Elders past, present and emerging and extend our respect to all Aboriginal and Torres Strait Islander peoples and acknowledge their ongoing connection to land, sea, culture and community.
