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New measures to protect people from scam calls from abroad
Phone providers must now block all calls from abroad which imitate UK landline numbers, to prevent ‘spoofing’ – a tactic commonly used by scammers.
Protecting consumers from uncertain and volatile inflation
Telecoms providers must now set out upfront, in pounds and pence, any price rises that will apply to customer contracts, under our new rules.
Protecting the postal service for the future
We’ve proposed changes to the obligations on Royal Mail – while protecting features of the post that matter most to people – to put the universal service on a more sustainable footing.
Age checks to protect children online
Children will be prevented from encountering online pornography and protected from other types of harmful content under our new industry guidance.
Ofcom fines video sharing platform MintStars £7,000
We have fined video sharing platform MintStars £7,000 for failing to adequately protect children from accessing online pornography.
Helpful guides
Thinking of switching telecoms provider?
It's never been simpler to switch. Check out our guides if you’re thinking about changing your provider.
Dealing with unwanted calls and messages
Sometimes we receive phone calls and messages that we don’t want. They might be sales or marketing calls, silent calls, or calls and messages from scammers.
Customers to be able to escalate telecoms complaints sooner
Telecoms customers would only have to wait six instead of eight weeks before they can escalate unresolved complaints to an alternative dispute resolution scheme, under our new plans.
Automatic compensation: What you need to know
Our automatic compensation scheme means broadband and landline customers will get money back from their provider when things go wrong, without having to ask for it.
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