No Images? Click here Salesforce ASEAs Breakfast Panels Are you attending the Salesforce and CSIA Australian Service Excellence Awards breakfasts? The events, to be held in both Sydney and Melbourne, showcase some of the ASEAs winners as part of an informative panel discussion. Places are strictly limited, so register now! Sydney Panel Ariane Cowie Bianca Bowron-Cuthill Scott Downing James Doyle Details Date: Tues, 4 Dec 2018 Melbourne Panel Adam Centorrino James Doyle Mike Whittaker Danielle Larkins Details Date: Thurs, 6 Dec 2018 What's ahead for 2019? We’ve done the homework on the trends most likely to influence the customer service industry. From new technology to evolving attitudes, check out the biggest ideas likely to impact your business in 2019. New issue of FOCUS magazine This quarter’s FOCUS magazine is now live! See all the fun from the Australian Service Excellence Awards (can you spot yourself?) and get the lowdown on how some of the night’s winners put together their powerful customer service strategies. Improving Customer Experience Across Government Conference, 12-13 Feb in Sydney CSIA is pleased to be a supporting partner of this event to be held in Sydney on 12-13 February. The conference will showcase the diverse ways in which public sector departments, agencies and local councils are setting their customer-centric service strategies, providing unique insights into the key factors for success. Anouche Newman, CSIA CEO, will participate in a panel discussion on 'Leading the transformation to an agile, customer-oriented organisation'. As part of the CSIA community, you can use the code CC*GCSIA and save $100 off the current rate! CSIA is on the move From December 3, CSIA will be moving into new offices at the WeWork complex on 383 George Street. The growing need for customer centric business practice fits well with the evolving nature of work, which WeWork facilitates the world over. Holiday shut down After one of the busiest years on record, the CSIA team is looking forward to taking a break. Our office will close at noon on Friday, 21 December 2018, reopening on Tuesday, 8 January 2019. We hope you have a wonderful break and a Happy New Year! |