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Copa Airlines 

Copa Airlines to Start Nonstop Service Between SFO and Panama City

Nonstop service begins on September 17, 2015

Copa Airlines will begin nonstop service between SFO and Panama City, Panama this fall, with flights operating seven days per week to the airline’s Hub of the Americas at Tocumen International Airport in Panama City Airport, the largest and busiest in Central America.

“I am pleased to welcome Copa Airlines to San Francisco – the Innovation Capital of the World,” said Mayor Ed Lee.  “San Francisco and Panama City are both significant gateways for commerce, each with a proud claim to one of the Seven Wonders of the Modern World; the Golden Gate Bridge, and the Panama Canal.  This new flight service from Copa strengthens our bond with Panama City, and Central America as a whole, in a significant new way.”

Copa will operate a Boeing 737-800 Next Generation aircraft on the approximately 6-hour 45-minute flight, with premium configuration and seating capacity for 16 passengers in Business Class and 138 in the main cabin.  Copa flight 209 will depart San Francisco daily at 11:19 p.m., arriving at Copa’s Hub of the Americas at Tocumen International Airport in Panama at 8:32 a.m. the following day.  The return flight 208 will depart Panama at 9:41 a.m., arriving in San Francisco at 2:54 p.m.

Copa Airlines operates flights from its Hub of the Americas to more than 70 destinations in 30 countries around North, Central and South America, and the Caribbean.  A member of the Star Alliance partnership of airlines, Copa was recognized as the “Leading Airline in Mexico and Central America” in August 2014 World Travel Awards, colloquially known as the “Oscars of Tourism.”  Copa has also earned multiple “Best Airline in Central America and the Caribbean” awards from SkyTrax, an independent international agency whose aviation benchmarking surveys are considered among the most reliable in the world.  In 2014, Copa was named “Top On-Time Airline in Latin America” in FlightStats’ annual ranking of airline on-time performance.

For more information, visit Copa Airlines.


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SFO Ranked #1 for “Best Airport Staff in North America” by SkyTrax

Airport customer service recognized in 2015 survey

SFO has been named the #1 airport in North America for customer service in the SkyTrax Passengers’ Choice Awards for 2015.  SFO took the top spot in the “Best Airport Staff in North America” category, followed by Denver and Vancouver airports.  SFO also ranked fourth in the “Best Airports Worldwide (40 million to 50 million passengers)” and “Best Airports in North America” categories.

“The SkyTrax survey is a significant measurement of excellence for airports around the world,” said Airport Director John L. Martin.  “We are very proud to be recognized for the best customer service staff in North America.  Our goal is to provide our guests with an exceptional airport experience, and this award validates those efforts.”

The annual SkyTrax survey is regarded as the most respected study of airport quality around the world.  The absence of any sponsorship, payment or external influence ensures that the results are fully impartial and credible.

For the 2015 awards, SkyTrax compiled over 13 million survey questionnaires completed by 112 different customer nationalities from May 2014 to January 2015.  The survey covered 550 airports worldwide, evaluating the travel experience from a variety of factors, including check-in, arrivals, departures, transfers, shopping, security and immigration.


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