The large number of complaints we receive each year involve a dispensing error.
During the management of such complaints, we attempt to establish the factors that have led to the dispensing error.
A recurrent theme is unreasonable workload. Excessive workloads do not allow the pharmacist to spend the time required on a particular task, resulting in shortcuts and inevitably errors.
As a pharmacist owner and/or pharmacists in charge of a dispensary or pharmacy department it is your responsibility to have in place suitable quality-assurance systems and procedures for the management of pharmacists’ workloads.
If you are in a situation where you believe your work is compromised due to the workload, we urge you to address your concerns with your manager and/or the pharmacy owner.
For further information please refer to the guideline on pharmacists’ workloads in the Pharmacy Board of Australia’s Guidelines for dispensing of medicines.