Plus last chance to register for the independent value campaigns + Eyecare Pro Webinar tonight at 6pm. No images? Click here WOW ME!Creating an unforgettable experienceProviding your patients with a wonderful experience at every stage of their journey with you is not just important, it is the most important thing you can do to grow your practice revenue. Provision’s “WOW ME” Initiative remains relevant to independent optometry today. It is imperative that every patient has an experience that makes them want to return again and again. In April we explore each step of the patient journey with tools and resources to stay at the top of your game. We have partnered with Tom Bowen from Thrive Practice and Life Development, in collaboration with CooperVision, to bring you an updated WOW Me! program for your practice. Tom will explore each of the 8 identified steps on our “WOW Me” patient journey wheel. This week, we revisit “My First Impression” and “Welcome Me” modules. The idea is for you to sit down with your team in 10-15 minute blocks, watch Tom’s video and then workshop what that could mean in your practice with a focus on doing something different – something that will WOW your patients. And remember that a great practice culture underpins your WOW endeavours because the behaviours you are looking to embed should come naturally to your team - if they get what you are trying to do and why. Reach out to your Business Coach if you want to explore what an improved culture could do for your practice. BUSINESS COACH TIPSA Guest in Your HomeBusiness Coach Jim Colley relives what he considers an amazing customer Journey in the below guide. COURSESMake a great first impressionThe first step in creating an unforgettable customer journey is to look at what kind of first impressions we are offering our patients. This document is a prompter for a team training discussion to brainstorm ideas for how your team can make patients' first contact with the practice something really special. Using the 8 steps identified in our Patient Journey, Tom has created videos to help uncover new ways to help you to deliver WOW! The first video explores “My First Impression”. A customer’s first impression will be formed BEFORE they even get to your practice, so Tom explores some really important topics to get that piece right. COURSESWelcoming Customers into the PracticeStep 2 of creating an unforgettable customer journey ensures our patients feel welcome, safe and comfortable when they enter our practice. This document is a prompter for a team training discussion to brainstorm ideas for how your team can achieve a truly welcoming experience. In this ProLearn module, we explore a formula for what a truly welcoming experience looks like. 'Welcome Me!' is a continuation of the 'Wow Me!' course, and explains how to create an authentic welcome between your practice and patients. MARKETINGDon't miss out!Register now to participate in the upcoming 'local independent' campaign.2022 continues to be an unpredictable year. As such, it's important to look beyond current bookings to ensure sustained demand through winter and beyond. Our latest campaign is all about promoting your practice strengths to the local community. We created 4 beautiful new banners to advertise your competitive advantages - from clinical excellence to local convenience and having the latest technology. Don't miss out - register on ProMarket now! RETAIL OPERATIONSBAC Program has been extendedThe Federal Government has announced the Boosting Apprenticeship Commencements (BAC) program has been so successful that they have extended it again for another 3 full months. This means the previous deadline of March 31 no longer applies, and all employers have another 3 months to consider how and where to engage.Just to remind you that the course is open to the following team members:
Please note that the team members need to be employed full or part-time (not casual). The funding is for 50% of the team member's salary for a period of 12 months and is capped at $28,000. Various other State funding may also apply and can be confirmed by the course coordinators. For more information, please contact our ACOD partners:
EYECAREPRO WEBINAROutsource Your Digital MarketingProVision’s partnership with EyeCarePro brings your practice a proven website solution that delivers digital marketing results, visibility on these results and tailored advice from an Australian based Digital Marketing Specialist. Register for our webinar on April 6th at 6pm AEST, to find out how you benefit from ProVision’s exciting new partnership with EyeCarePro, specialists in eye care digital marketing. Frames Etcetera April Promotions Claim your complimentary Charles Stone New York or William Morris London eyewear with your next order! CHARLES STONE NEW YORK PROMOTION |