Dear Practitioner,

Refund of Payment to Pharmacy Council

Some years ago, you made one or more payments to the Council for a service or activity arising from conditions placed on your practice.  This may have been for an audit, an assessment or re-assessment, mentoring / supervision and / or a missed appointment with a Council appointed practitioner.  In compliance with your practice conditions, the Council arranged the initial payment to the provider and then recovered the cost of the service from you.

The Council has recently become aware that the payment(s) should have been made directly by you, rather than via the Council, as part of compliance with your condition or order.  The Council is not able to seek this reimbursement from you.  This means that you are entitled to a refund of the payment(s).  The Council apologises for having made this error.

Repayments will be made by electronic funds transfer (EFT) to your bank account.  You need to provide us with your current banking details.  For you to do so, you will shortly receive an email from a sender called StaffLink Workflow Mailer.  The subject title will be ‘FYI: Invitation to register from Health Professional Councils Authority’.  The email will include a link to a site which invites you to provide your relevant banking details (the iSupplier Portal).  This link is secure and is managed by NSW Health.  It is safe to respond to the email via the link.  Please find below a sample of the email and a user guide for completion of the information (Vendor Registration – User Guide).

The Health Professional Councils Authority and the Council rely on HealthShare to support their finance functions.  HealthShare manages the NSW Health finance system and works with companies and suppliers who provide services to the NSW Health system.  This system is being used to pay your refund.

In the iSupplier Portal, you are referred to as ‘the supplier’ or ‘company’ as the system is primarily used to pay individuals or organisations for the provision of services.  All fields with an asterisk * must be completed.  If you need assistance in completing the online information, please contact the HealthShare Master File Maintenance Team on 1300 477 679.

Following receipt of your details, your refund will be processed within the next six weeks.  You will also be emailed a remittance advice outlining the payments made by you which make up the refund.  Your refund will include a component of interest.

If you have not received payment by this time, have any questions on this matter or believe there are additional repayments due to you, please contact David Rhodes on David.Rhodes@health.nsw.gov.au.  If you wish to discuss your situation, please send your telephone number to Mr Rhodes and he will ring you back.

You are requested to respond to the above email within two weeks from receiving it.  Responses received after this period may encounter processing delays.

Thank you for your co-operation.

Yours sincerely,
 

Nina Beeston
Executive Officer
Pharmacy Council of New South Wales

mail@pharmacycouncil.nsw.gov.au

The HPCA office is closed from Friday 25 December 2020 to Friday 8 January 2021 inclusive. Our staff will continue to process urgent complaints during this period. Less urgent matters may not be dealt with until the week beginning Monday 11 January 2021.