Alcohol and Other Drug Telephone Counselling Toolkit - available now

Leveraging off the expertise of telephone counsellors from Adis 24/7 Alcohol and Drug Support in Queensland, the National Centre for Clinical Research on Emerging Drugs (NCCRED), in collaboration with Insight: Centre for alcohol and other drug training and workforce development, have published a new AOD Telephone Counselling toolkit containing eLearning modules, videos, tip sheets and other resources.

eLearning Module 1 provides an overview of the evidence-base, benefits and challenges of providing AOD counselling and brief interventions over the telephone, and includes some of the practical and technical considerations professionals and services should consider.

eLearning Module 2 focuses specifically on how to respond to more complex presentations including callers who have suicidal ideation, are intoxicated, experiencing withdrawal or displaying aggression, as well as sexualised and hoax calls.

The toolkit also features videos of experienced telephone counsellors sharing their insights and experiences, as well as downloadable activity sheets you can use during a telephone counselling session with your clients.

We hope that you find the new toolkit useful to your practice!

The National Centre for Clinical Research on Emerging Drugs is made up of a consortium of the following four institutions