April 2022

Welcome to Sionic's second asset management client update of 2022.  As you will see below, the team has been busy with a variety of recent and upcoming events. You'll also find out how you can contribute to our exciting new industry survey with Instinct Digital, exploring the future of client reporting. Please take part!

Since our last update, our extensive work in front to back office operating model strategy, design and implementation has increasingly been driven by the need to support ESG and Private Markets, as well as by the need to improve efficiency. We are also seeing growing client demand for our Snowflake Proof of Concept exercises, and for our support in implementing this technology to meet firms' data challenges.

And, following Sionic's acquisition by Davies, we are working closely with our new colleagues to bring new solutions and value to our clients. Two areas that may be of particular interest are:

• Customer Experience: across multiple channels (web, mobile and call centre), CX is becoming the new battleground for firms to differentiate themselves, in order to attract and retain clients and intermediaries. Davies has extensive experience in helping large firms to address the challenge of delivering compliant, integrated, omni-channel services.  We can undertake diagnostic reviews, with actionable outcomes, and help firms address the change their customer operating model, sourcing arrangements and technology services require to be successful in this highly competitive and rapidly evolving digital marketplace.
• Regulatory technology: Davies recently acquired Worksmart, a leading supplier of SaaS regulatory technology. The Worksmart product range enables organisations to track and manage regulatory processes across customer complaints and feedback, quality assurance, training and competence, the Senior Managers & Certification Regime (SM&CR) in the UK, and the Individual Accountability regime in Singapore.

If you would like more information on either of these, please get in touch.

On behalf of all my colleagues, we hope you enjoy the read, welcome your feedback and look forward to seeing you soon!

Paul Sutton, Managing Partner, Sionic

Later this Spring, we are publishing a new whitepaper exploring the digitalisation of client reporting and how that could enhance client engagement and improve client retention. It will show the current state of client reporting in asset management, the challenges faced and reveal the industry's vision.

To inform this whitepaper, we are running a short survey - and we'd love you to take part!

The survey is now open and closes on 30th April 2022

• For asset managers, we are assessing how ESG, different levels of digital maturity and the use of portals are driving change.
• For asset owners, as recipients of the investment information, we are exploring how reporting can be improved to meet the needs of the trustees and their future requirements, especially in light of increased investment into private assets. 

As a participant you will be the first to receive a copy of the whitepaper, invited to an afternoon conference to go through the findings and also have an opportunity to network and share your views with other industry professionals.

Any personal data you supply is confidential, and your specific data will not be shared with third parties. All survey responses will remain anonymous. You can find full details of our privacy policy here.