PLUS Understanding your Patients + Easter & ANZAC Public Holiday Rates and more.
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PROVISION CONFERENCE 2022
October is around the corner
ProVision is excited for the Look Forward Conference in Melbourne - a comprehensive program designed to inspire and support you as you navigate the challenges of business ownership.
This year’s event will run from Friday, October 21 to Sunday, October 23. It was relocated from Perth due to logistical challenges, but we look forward to returning to Perth in the near future.
Download your copy below to learn about the exciting venue, conference schedule and impressive line-up of keynote speakers. Take the opportunity to plan what’s next, reconnect with colleagues, build new relationships and swap ideas with your peers, suppliers and ProVision staff.
THE CUSTOMER EXPERIENCE
Understanding your patients
In last week's Business Improvement Series, we introduced the 'Wow Me' course on ProLearn, beginning with “My First Impression” and "Welcome Me to the Practice". Today we're taking steps to better understand your patients and help them feel great!
WOW ME! MODULE 4
My Optom Cares about Me
In this ProLearn module, we will take you through what you can do or say to WOW your patients, how patients perceive that their optometrist cares about them and help you create strategies for your practice.
Use this workbook to reflect with your team on Tom Bowen’s questions and strategies for ‘My Optom Cares About Me’. Note down your team’s responses and how you will implement these in your practice.
WOW ME! MODULE 5
Understanding My Needs
In this ProLearn module, we will take you through understanding what your patients need from you, what products and services patients require and how to make life easier for the patient to return to the practice.
Use this workbook to reflect with your team on Tom Bowen’s questions and strategies for ‘Understand my Needs’. Note down your team’s responses and how you will implement these in your practice.
WOW ME! MODULE 6
Make Me Look and Feel Good
In this ProLearn module, we will take you through how to use your expertise to make your patients look and feel good, what solutions to offer your patients so that they look and feel good, and how to compliment your patient to ensure that they have made the right choice.
Use this workbook to reflect with your team on Tom Bowen’s questions and strategies for ‘Make Me Look and Feel Good’. Note down your team’s responses and how you will implement these in your practice.
PEOPLE & CULTURE
Easter & ANZAC Public Holiday Rates
Fair Work has published a list of declared public holidays for 2022 for each state and territory.
We recommend you take a moment to check which dates will be declared public holidays for Easter and ANZAC Day in your state or territory so that you can avoid any confusion over entitlements and ensure that everyone is paid correctly where public holiday penalty rates may apply.
PROVISION REFERRAL PARTNERS
Are you underinsured?
When was the last time you reviewed your insurance policies in detail? If you have been just paying your premium each year without reassessing your level of cover there is a risk that you could be underinsured.
McLardy McShane highlights some of the risks of underinsurance. If you would like a review of your current policies then reach out to the team at McLardy McShane.
PROVISION HEAD OFFICE HOURS
Upcoming Public Holidays
ProVision will be closed for the following days over the Easter break - Good Friday 15th April, Easter Monday 18th April and ANZAC day 25th April.
We will resume normal trading hours on Tuesday 19th of April. We wish you, your team, patients and family members a happy and safe Easter.
