INSIDE THIS ISSUEWhen Pigs Fly: SFO Welcomes LiLou to the Wag Brigade SFO Announces Facility Closures for Terminal 1 Renovation Now Open: New Shopping & Dining Options at SFO SFO Completes Annual Emergency Exercise Flight Arrivals: Upcoming Service Additions at SFO All Roads Lead to Rome: 17th–19th Century Architectural Souvenirs SFO Wins National Award for Excellence in Print Media |
When Pigs Fly: SFO Welcomes LiLou to the Wag BrigadeFirst airport therapy pig in the U.S. joins San Francisco SPCA animal assisted therapy team SFO welcomed LiLou, a Juliana-breed pig, to its beloved Wag Brigade team of pets certified by the San Francisco SPCA’s Animal Assisted Therapy (AAT) program. LiLou is the first known airport therapy pig in the United States, and promises to surprise and delight guests at SFO with her winning personality, charming costumes, and painted nails. LiLou loves performing tricks for her audience, and also visits several other facilities in San Francisco including senior centers and hospitals. “Since its launch in 2013, the SFO Wag Brigade has become a favorite amenity among travelers,” said Director-Guest Experience Christopher Birch. “With the addition of LiLou, we can look forward to more moments of surprise and delight for guests at our airport.” “We have more than 300 dog, cat and rabbit volunteer teams, but LiLou is the first pig in our program,” said Dr. Jennifer Henley, SF SPCA Animal Assisted Therapy manager. “It’s wonderful to witness the surprise and delight that LiLou brings to people during therapy visits.” Launched in December 2013, the SFO Wag Brigade brings trained animals to the airport terminals to make passenger travel more enjoyable. The SF SPCA certifies all animals through their AAT program prior to walking airport terminals. Carefully selected for their temperament and airport suitability, animals wear vests that read “Pet Me!” to encourage interaction with airport guests.
SFO Announces Facility Closures for Terminal 1 Renovation
Roadway and curbside areas, connecting walkway closed for two-year period to facilitate construction of new Terminal 1 Roadway/curbside areas On both the departure and arrival levels of T1, the roadway lane closest to the terminal, and curbside area, will close to accommodate construction activity. Details are as follows: Arrival level
Departure level
Roadway Tips
Connecting walkway The connecting walkway between International Boarding Area A and T1 are closed for construction activity. Passengers will need to use AirTrain to transfer between International Boarding Area A and T1. Tips for connecting between terminals
For more information, visit www.flysfo.com/T1.
Now Open: New Shopping & Dining Options at SFO |
Tumi 24th & Mission Taco House Starbucks |
Guests may now enjoy these new shopping & dining options. Terminal 3
International Terminal
SFO Completes Annual Emergency Exercise
Simulated aircraft accident tests emergency response, inter-agency coordination SFO completed its annual emergency exercise October 12, 2016, simulating an aircraft accident that tested emergency procedures for communication, incident command, and coordination between multiple agencies. Although federal regulations require U.S. airports to conduct such a drill every three years, SFO conducts this full-scale emergency drill annually to ensure the highest level of readiness. "Safety is our #1 priority, and this exercise is a crucial part of our ongoing training process," said Airport Director Ivar C. Satero. "I appreciate the involvement of so many local, state, and federal agencies to prepare for a well-coordinated response to any emergency event at SFO." The exercise demonstrated the effective coordination of various agencies, including Airport staff, the San Francisco Fire Department Airport Division, the San Francisco Police Department Airport Bureau, mutual aid units from around the Bay Area, and various state and federal agencies. More than 150 volunteers, complete with make-up, participated as role-play passengers. Alaska Airlines served as the lead airline for the exercise, practicing procedures for reunification of role-play passengers with family members. Local area hospitals also participated in drills of patient arrival and requests for information. The exercise also demonstrated the capabilities of the SFO Emergency Operations Center (EOC), which serves as the focal point of the Airport’s efforts to restore normal operations following an event. The facility has been used extensively since its opening in 2000.
Flight Arrivals: Upcoming Service Additions at SFO
All Roads Lead to Rome: 17th–19th Century Architectural Souvenirs
All Roads Lead to Rome: 17th–19th Century Architectural Souvenirs from the Collection of Piraneseum It is difficult to imagine modern Western civilization without the context of ancient Rome, the Eternal City. Rome was the world’s largest city from circa 100 BCE to 400 CE, and the cultural and political center of an empire lasting for more than a millennium. Its territory encompassed nearly fifty 21st century nations that owe much of their culture, religion, political systems, and infrastructure to Roman models. Arguably, Rome resonates most potently in its enduring architectural forms and public monuments, which were first widely disseminated in a very familiar method—through tourism. All Roads Lead to Rome presents more than seventy artworks depicting Roman architecture and monuments. Most document structures and views as they existed in antiquity, while others depict them as they appeared at the time of the artworks’ creation. And some, like the imaginative capriccio paintings, present fantasy structures or combine real monuments in fanciful views. Many are true souvenirs for visitors to Rome wishing to return home with symbols of their cultural inheritance, while a select few were made singularly as commission proposals or elaborate gifts. All, however, convey the essence of Rome’s splendid architecture, and the timeless grandeur of its ruins. This exhibition is located pre-security in the International Terminal Main Hall Departures Lobby and is on view to all Airport visitors from January 21, 2017 to August 13, 2017. There is no charge to view the exhibition.
SFO Wins National Award for Excellence in Print MediaAirports Council International-North America honors Airport for Museum exhibition brochures Airports Council International-North America (ACI-NA), which represents governing bodies that own and operate commercial airports across the United States and Canada, recently honored SFO with their 2016 Excellence in Airport Marketing, Communications, and Customer Service Award for Print Communications. The award-winning entry was a suite of brochures for SFO Museum exhibitions produced during the Fiscal Year 2015-2016. These publications are produced by the curatorial and graphics team at SFO Museum for free distribution in galleries located throughout the terminals of San Francisco International Airport.
“SFO Museum is proud of its important role in the guest experience at San Francisco International Airport, and we are very happy to see the consistent excellence of our team recognized by this award,” said SFO Museum Director and Chief Curator Blake Summers. “We enjoy the design challenge of representing each exhibition in brochure format and providing Airport visitors with a keepsake of their experience here.” SFO Museum was established by the Airport Commission in 1980 for the purposes of humanizing the Airport environment, providing visibility for the unique cultural life of San Francisco, and providing educational services for the traveling public. The Museum was granted initial accreditation from the American Alliance of Museums in 1999, reaccredited in 2005, and has the distinction of being the only accredited museum in an airport. Today, SFO Museum features approximately twenty galleries throughout the Airport terminals displaying a rotating schedule of art, history, science, and cultural exhibitions, as well as the San Francisco Airport Commission Aviation Library and Louis A. Turpen Aviation Museum, a permanent collection dedicated to the history of commercial aviation. To browse current and past exhibitions, research our collection, or for more information, please visit www.flysfo.com/museum. Follow us on www.facebook.com/SFOMuseum, www.twitter.com/SFOMuseum, or www.instagram.com/SFOMuseum.
"Why We Fly" Passenger SpotlightThe "Why We Fly" passenger spotlight highlights the journey of a SFO passenger A cheerful looking man approached and asked “Excuse me—I’m partially blind, do you know who can help me on the flight?” Andrew eagerly shared that he was a high school English teacher for foreign students and he was going to Seoul, Korea for a week to visit former students. He had not traveled in a while, but seemed relaxed and easygoing. He was looking forward to being in a new country, but most of all, he just wanted to visit with his students again. Teaching hasn’t always been his calling. When asked about his previous occupations, Andrew replied with a chuckle, “These hands have seen everything!” He’s worked many jobs, including trucking, plumbing, cementing and other construction-related work. Construction seemed pretty far from teaching, so it begged the question as to how he made the transition. “I had to teach my wife English!” Andrew continued, adding that he had met his wife, a woman from China, 14 years ago, and he’s been helping her with the language ever since. His knack for education expanded into a career as he began to take on more students, creating lasting relationships with them. Andrew confided that one of his most touching memories was of a Japanese student, who although only studied with him for 8 weeks, was able to summarize in detail an entire movie that he had watched at the end of his tutelage. Andrew was from Boston and on a layover in SFO. He doesn’t travel often, but his outgoing personality made the whole process much easier for him. Since he is partially blind with retinitis pigmentosa, he found the layout of the airport slightly confusing; however, the friendly people he had met along the way were very helpful and made his trip a lot smoother. Andrew expressed that he found SFO to be very warm, and that he loved being interviewed. “It’s fun, and makes the experience more interactive!” We hope to see you again soon Andrew!
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