Update on complaints process
Celebrant standards
Celebrants must be of good character, carry out their duties properly, and meet a genuine public or community need.
Being of good character goes beyond meeting basic requirements. Celebrants are expected to conduct themselves in a way that maintains public trust. Their behaviour should not bring the role into disrepute or reflect poorly on the office of the Registrar-General.
If standards are not met, outcomes can range from a warning or caution, to removal, with performance also reviewed at annual renewal.
Overview and outcomes
We introduced a complaints process for couples wishing to raise concerns about a marriage or civil union celebrant that went live in December 2021.
Since then, 24 complaints have been received. Some were dismissed as unfounded and others upheld, resulting in
cautions or warnings. No celebrants have been removed to date as a result of the complaints process.
Minor or quickly resolved issues are not recorded, but more serious matters are kept on record and may affect a celebrant's renewal.
Faster decisions for serious complaints
Until recently, if the Registrar-General believed a celebrant should be removed, the final decision had to be made by the Minister of Justice.
From 6 June 2026, the Registrar-General can now decide directly. This allows faster action where there are serious breaches and helps maintain public confidence.
Fair process for removing a celebrant
If a removal is being considered, the celebrant is notified and usually given about two weeks to respond.
If removal is confirmed, it takes effect after five days.
Couples who are affected can choose another celebrant, with 9,728 currently registered nationwide.