30 May 2025

Webinar Tuesday 27th May

Thank you to all that attended our webinar on Tuesday afternoon, we appreciated the feedback and questions throughout.

The webinar slides are now available to download from the electronic Rebate Management System (eRMS) under the 'publication' tab.

A questions and answer document from webinar will be available next week.

New Forms effective from 1 July 2025

Available on eRMS under the 'Publication' tab are the following. These are effective from 1 July 2025:

Application form for downloading from the govt.nz website. Printed version is still being finalised.
Refund request
Adjustment request
Effective from 1 July - Spreadsheet specifications.

Continue following the current processes and using the existing forms until 30 June 2025.

Key transitional dates

Refer to our Rates Rebates Update Newsletter of 22 May 2025 for more information about the changes for the 2025 rating year.

The key dates are:

30 June 2025

Access to eRMS is changed to read-only
Last day to submit batches of claims in eRMS.

1 July 2025

New criteria for eligibility for rates rebates
New ratepayer application form can be ordered via the Bluestar portal along with the poster and flyer
Rebate online estimate calculator will be available at www.govt.nz/rates-rebates
New process to revoke a claim already paid to council
Batches submitted in eRMS will be paid during July and eRMS remains available to look up the invoice as normal.

August 2025

Within 5 working days after month-end, the council submits a request to refund the claims granted in July 2025.

Receive our newsletters

Let us know the best contact email for your rates rebates team, so you receive our future newsletters. Email: support@ratesrebates.govt.nz

Usually we send our rates rebates newsletters to all eRMS users. With eRMS being retired after 30 June 2025, we need to know the best email address to send the newsletter to your team in future.

Council support

Council support for difficult enquiries not covered in the handbook or you have questions about the new 1 July onwards process should be emailed to:

support@ratesrebates.govt.nz.

Encourage your colleagues to subscribe to Rates Rebates Update

Please forward this newsletter to any of your rates colleagues who may not already receive it – they can click on the subscribe button below. This will enable them to directly receive the latest news and updates.

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