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December 2025
Getting in touch this festive season
The festive season is almost here.
We hope you get the chance to enjoy it and spend time with your family or friends.
If you find this time of year difficult, you can phone the Samaritans at any time for a judgement-free conversation on 116 123.
If you need to contact us over the festive period, here’s how:
- Repairs
From 5pm on Tuesday 23 December to 8am on Friday 2 January, our repair service will be for emergencies only. To report an emergency repair during this time, please call 0800 916 1444.
- Your Housing Officer
If you want to speak to your Housing Officer, call 0800 916 1444 during our normal office hours (9am–5pm). Housing teams won’t be available on the festive public holidays.
- Rent and payments
For questions about your rent, money you owe, or to make a payment, call 0800 916 1444 during our normal office hours (9am–5pm), except on festive public holidays.
You can still request a repair or make a payment on our website.
Help us stay in touch
It’s now easier than ever for you to let us know when your details change.
This lets us help you faster when you need support.
It also means we can contact you in an emergency and share important updates with you.
Use our simple new form to tell us things like a new email address or mobile number. You can also update your health or personal information.
Help with heating costs this winter
This winter, if you’ve reached pension age, you’ll get help with your heating bills.
Winter Fuel Payments are now being rolled out by the Department for Work and Pensions.
If you haven’t had a letter or payment by 28 January 2026, please contact the Winter Fuel Payment Centre.
Stay fire-safe this festive season
A few simple steps can keep you and your loved ones safe this festive season.
- Check fairy light wires before you plug them in. If they look damaged, don’t use them.
- Switch off lights and decorations when you go to bed or leave home.
- If you have a tree, keep it watered and away from heat sources. Make sure it doesn’t block any exits.
- Don’t overload sockets with too many electrical items.
- Keep candles away from trees, curtains and anything that can catch fire. Make sure they’re out of reach of children and pets. Always blow them out before leaving the room or going to bed.
- Safely charge devices that use a lithium battery by using the correct battery, charging away from flammable materials and replacing the battery if it's damaged or overheating.
- Test your smoke alarms every month.
Any thoughts?
We'd love to hear what you think of this update, and any suggestions you have to make it better.
Contact us
Please use our online enquiry form if you'd like to contact us.
