Over the holidays, a severe winter storm disrupted flights all across Canada and the United States, leaving travellers stranded. The storm exposed a lack of airline preparedness and a failure to put effective disruption management systems in place.

Today in The Conversation Canada, Frédéric Dimanche from Toronto Metropolitan University and Kelley A. McClinchey from Wilfrid Laurier University write about what went wrong over the holidays, and how it can be prevented in the future.

Dimanche and McClinchey argue that the airline chaos can largely be attributed to three main problems: labour, disruption management and communication. In order to prevent similar situations in the future, all three of these areas need to be properly addressed.

They write: “The federal government, airports and airlines have a joint responsibility to improve operations, manage the labour gap and address better customer protection.”

Also today:

All the best,

Eleni Vlahiotis

Assistant Editor, Business + Economy

Flight cancellations over the holidays left travellers stranded at airports across North America amid an intense winter storm. (AP Photo/Damian Dovarganes)

Passengers need more than apologies from airlines after holiday chaos

Frédéric Dimanche, Toronto Metropolitan University; Kelley A. McClinchey, Wilfrid Laurier University

After the transportation crisis this past holiday season, apologies from major airlines, airports and government officials are not enough. It’s time to protect passengers from travel companies.

A Venezuelan migrant child cries after the police told his family to break up a camp they had set up on the seashore in El Morro, a neighbourhood of Iquique, Chile, in December 2021. (AP Photo/Matias Delacroix)

Migrants don’t cause crime rates to increase — but false perceptions endure anyway

Nicolas Ajzenman, McGill University

Increasing fears about crime in Chile can be attributed to the recent influx of immigrants, but research shows those concerns aren’t based in reality.

Argentina fans celebrating their team’s World Cup victory walk past a mural of Diego Maradona in Buenos Aires. While shared nationality is a factor, most fans typically think about players in terms of their club team. (AP Photo/Mario De Fina)

A study of close to half a million soccer fans shows how group identity shapes behaviour

Daniel Rubenson, Toronto Metropolitan University; Chris Dawes, New York University

Studying how shared identities like nationality and club affiliation impact fan support for soccer players can tell us how our group memberships affect our behaviour.

Innovations in food systems, like food processing technologies, have enhanced the sensory quality, safety and shelf life of food products. (Scott Warman/Unsplash)

How science and innovation can strengthen global food systems

Chibuike Udenigwe, L’Université d’Ottawa/University of Ottawa

Innovations in food science and technology are well-positioned to address many existing food systems challenges.

La Conversation Canada

Des recrues sur un champ de tir près de Krasnodar, dans le sud de la Russie, en octobre 2022. L’opération militaire spéciale russe en Ukraine devient une guerre totale. (Photo AP)

Voici pourquoi près d’un an plus tard, le conflit en Ukraine change de nature

Alexander Hill, University of Calgary

L’armée russe en Ukraine mène une guerre beaucoup plus intense en artillerie et plus méthodique qu’il y a un an. C’est devenu une guerre totale.


Environment + Energy