1800 number for Health Care Home enquiries

With the majority of Health Care Home practices coming on board on 1 December, a new 1800 number has been set up to help practices and patients with their enquiries.

Participating practices and patients can now contact the department on freecall 1800 290 637.

This number is included in the revised patient handbook, which is being mailed to all Health Care Homes' practices and will be available online.

What if a patient has a complaint about Health Care Homes?

If a patient is unhappy with any changes to their care because of Health Care Homes, they should first talk to their care team, the practice manager or reception staff. They can also contact the department on:

• freecall 1800 290 637
• an online complaints, feedback or enquiries form is available at health.gov.au

If a patient is deaf or has a hearing or speech impairment, they can use the National Relay Service to access these numbers:

• 1300 555 727 
• SMS relay 0423 677 767
• or visit the National Relay Service online at health.gov.au

Queries from practices

Participating Health Care Homes should first contact their PHN practice facilitators with any queries about Health Care Homes. They can also contact the department on freecall 1800 290 637 or healthcarehomes@health.gov.au