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The Internal Revenue Service budget is getting an overdue increase that was tucked into the Inflation Reduction Act last year. Although Congress has since shaved $20 billion from what was supposed to be an $80 billion infusion over the next decade, this funding will make it possible for the IRS to hire new employees and replace thousands of staffers on the verge of retirement.

You may have heard Republicans vowing to halt a supposed army of auditors. But the most significant changes will involve technology, predicts University of Dayton accounting scholar Erica Neuman.

“By using chatbots to respond to taxpayer questions, providing online portals for real-time processing and letting taxpayers respond to notices online, the IRS could substantially decrease the time taxpayers spend corresponding with the agency or waiting on hold while attempting to speak to a staffer,” she writes.

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Emily Schwartz Greco

Philanthropy + Nonprofits Editor

The IRS has relied on technology for decades, as this 1965 photo taken in its Philadelphia office shows. US News & World Report Collection/Marion S Trikosko/PhotoQuest via Getty Images

IRS is using $60B funding boost to ramp up use of technology to collect taxes − not just hiring more enforcement agents

Erica Neuman, University of Dayton

The agency hopes to make paying taxes less onerous for the majority of Americans who follow the rules.

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