KPN M2M sims now also switching to VoLTE

Voice over LTE (VoLTE) is the new standard for calling over the 4G network. It is currently optional in many countries, but with the global phase-out of 2G and 3G, VoLTE is becoming the main way to make a phone call.

Recently, KPN started rolling out VoLTE on their M2M (Machine to Machine) sim cards. The sim cards we provide for Octalarm Connect in your Octalarm alarm device(s) are M2M sims from KPN. These too will switch to VoLTE.

WHEN
Wed 23 October at 10:00

WHICH DIALLER(S) ARE CONCERNED[

What this means for you

The conversion happens automatically remotely. We will do our best to make this trouble-free. After this conversion, your listed detectors can send voice messages over the 4G network using KPN's current M2M SIMs via VoLTE.

Fix any system alarm ‘GSM internet error’

In some situations, after conversion, your alarm dialler may display the system alarm ‘GSM internet error’ with the text ‘Internet communication error, GSM module’. You can resolve this yourself by briefly turning GSM OFF and ON.

Good to know: via Remote setup you can only view the GSM settings and NOT edit them. You need to perform the following steps via the dialler.

• Go to Settings.
• In the navigation, scroll to GSM.
• Press ‘Edit’.
• Pressing the check mark at ‘Component’ will disable the GSM component.
• Press ‘Save’.
• Then press ‘Edit’ again.
• Enable the component again by pressing the check mark.
• Press ‘Save’.

If the error message is not resolved after that, please contact our helpdesk.

Check that ‘Calling via 4G’ is on

Calling over data connection (VoLTE) has been on by default in the supplied software since August 2022. However, in many cases, this setting has been manually turned off. Check whether you can send voice messages via VoLTE:

• Go to Settings.
• In the navigation, scroll to GSM and check whether ‘Call over 4G’ is on.

Is it on?
You are all set for alarming over VoLTE.

Is it off?
Turn on ‘Calling over 4G’:

• Press ‘Change’.
• Then by pressing the box behind ‘Call via 4G’, you will enable calling over data connection VoLTE. You are all set for alarming over VoLTE.