Conversation Management Update
Our ECHO Phone Platform is a powerful tool, allowing us not only to share the Gospel, but to walk with guests over extended phone discussions. Each of you receiving this are part of a select group within our Need Him Responders - those who take and manage incoming phone calls. We are so thankful for each of you and want to encourage you in your time online.
A Look Back In Time
Over the past 60 years, technological advances in telephones have been staggering, taking us from rotary dial to push button to cellular.
In 1983, Motorola came out with the first mobile phone, nicknamed "The Brick" weighing in at almost 2 pounds with a 30-minute battery life, priced at $3,995.
In 1997, the term "smartphone" was introduced when mobile gaming hit the scene. A decade later, in 2007, Apple introduced the first iPhone, which was referred to as a "revolutionary and magical product".....
It is reported that in the US today, 97% of adults have a cell phone. As a society, we have never been more "connected"; however, as a Ministry, never have we seen more brokenness and pain.
This is where you come in. As Voice Responders, each of you plays an integral role in our Ministry as we meet the hurting and broken with the message of Christ. In a time when people appear to be more connected, we see the depth of pain ever increasing. And thanks to you, we can meet those who are calling to speak to a friend.
This Special Update is being sent to Voice Responders to provide some updates and to seek your help in expanding our reach.
Key Stats For Voice
- The Need Him Toll-Free Number is broadcast monthly by up to 400 Christian Radio Stations and is further displayed in print ads, on billboards, bumper stickers and even poker chips.....
- Additionally, we have 12 Ministry Partners who have phone numbers which port into our ECHO Platform.
- Approximately 50% of our incoming calls last month were unique callers, being their first time calling the Ministry.
- On average, we are missing 50 incoming calls per day.
We are often asked, what time windows do we need more help answering calls. As you know, our phone lines operate 24/7, but after reviewing the data for the past four weeks, the highest percentage of "missed" calls come between 3:00 pm and 11:00 pm with the peak right around dinner time.
Did You Know...
ECHO Voice now allows you to auto-schedule calls to your mobile device or hardline without having to be in front of your computer. Once activated, you can receive calls and manage their disposition from your device during those scheduled time windows. This feature is critically important for those with vision issues or those who may not have access to their computer. If you are interested in learning more about this feature, please let me know.
This is Where We Need Your Help
As with all our Conversation Types (Voice, Chat, Text, Social Media), our desire is to maximize our impact and reach as many as we can with the Gospel of Christ. We would ask that you prayerfully consider the following:
- Jump Online - If you can help by jumping back online to take a few more calls each week, that would be wonderful and so greatly appreciated.
- Refer a Friend - If you have friends or know of others who could serve with us, please encourage them to consider volunteering. Our current volunteers are our best source of referrals as you know what is needed to serve.
- Pray - Pray for God to help us meet this great need by providing willing Voice Responders to match the growing demand.
I know many of you are already at or above capacity, and we are not asking you to do more, other than to prayerfully consider referring a friend as you pray for God to help us meet this need.
I will be happy to demo the system and personally coach any you may refer. Please have them reach out to me directly at: chris@needhim.org.
Also, if it has been a while since you have served and need a refresher, please reach out and let me know. I have also provided a link below to the Quick Start Guide for Voice.
Thank you for being such an important part of Need Him Global bringing the Good News to a world that desperately needs it.
