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It’s summer and the tourism industry is in full swing. While Canada’s tourism sector appears to be recovering from the impacts of the pandemic, the sector is still facing a global worker shortage.
Today in The Conversation Canada, Frédéric Dimanche from Toronto Metropolitan University and Irene Huertas-Valdivia from Universidad Rey Juan Carlos discuss the difficulties hospitality companies face in attracting and retaining workers.
Jobs in the hospitality sector often involve low pay, frequent shift changes, emotional labour and inconvenient working hours. On top of that, some workplaces suffer from what is known as “destructive” or “dark” leadership. These leadership styles involve harmful or abusive behaviours and can negatively impact businesses, ultimately driving employees away from the industry.
Addressing these issues is crucial to the success of the industry. Dimanche and Huertas-Valdivia write: “To remain competitive, hospitality companies must establish more attractive work environments by fostering positive workplace culture and enticing employees to work.”
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Some workplaces in the hospitality industry are especially toxic, resulting in employees experiencing burnout and mental health issues.
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