THIS WEEK FROM METCALFE'S

STORE HOURS Hours at all locations remain 6am-9pm daily. Courtesy Hours are from (6am-8am) on Monday, Wednesday,Friday and Sunday for those who are at a higher risk of severe illness by COVID-19. On Tuesday, Thursday and Saturday, 6am-8am should be reserved for first responders and medical professionals.

We continue to work to re-open our service departments - including our cold and hot deli, Boar's Head sliced meats, seafood, meat and bakery cases. If they are not yet open at your Metcalfe's, they will be in the coming weeks.  We appreciate your continued patience as we implement procedures to keep everyone safe, while still providing the best customer service possible. 

Our first priority is the health of you, your families and our team members. If you have symptoms currently or have had symptoms during the prior 24 hours, including a cough or fever, please don’t come into our store to shop. Metcalfe's is continuing to work to protect shoppers and allow team members to safely serve our communities.

Metcalfe’s requests that all shoppers wear face coverings while in-store.  Single-use, disposable, protective masks are available for purchase at customer service desks at all locations for $1. 

SANITIZED FOR SAFETY - CARTS & BASKETS

If you have been shopping in-store, you've met members of our team in the vestible who keep our carts clean and sanitized before you enter the store. 

1. A Metcalfe's team member sanitizes carts and baskets before & after each shopper uses them, by hand.  This happens continuously throughout the day during all hours of operation.
2. Overnight Deep Clean - Every night after closing, our carts are sanitized using a Clorox 360 electrostatic sprayer.  Learn more about it HERE.  This same machine is used to sanitize our cashier stations as well as our office areas.
3. Hand sanitizer stations - While shopping, you'll find 36 sanitizer stations throughout the store. We have them conveniently located for both shoppers and our team members to use anytime.

Kevin Metcalfe slipped off his mask & snapped a quick selife while on a recent cart cleaning shift at our West Towne store. 

BULK WATER & COFFEE RETURNING

• Our water refill stations have reopened
• We are working with our prouducers to re-open bulk coffee stations and expect them to be back in action by 6/5.  Our team will be cleaning these areas the same way that we clean all high-touch surfaces throughout the store.  Hand sanitizer pumps will also be placed next to these areas for customer use.

​MADISON CAFES RE-OPENING

Have you been missing fresh, locally roasted coffee from True Coffee Roasters?  Us too!  Things will look a little different for now, but we will be reopening our Hilldale and West Towne cafes next week.  Here's what you need to know:

• We will implement the same increased sanitiation protocols being used throughout our stores in the cafe areas. 
• Bulk coffee will be available, but tins cannot be refilled at this time.  All bulk coffee purchases from the cafe will be packed into a 12oz. bag. 
• Takeout only - no cafe seating will be available at this time.  We do plan to bring it back in the future. 
• No personal cups - all orders will be prepared in single-use cups
• Hot sandwiches will not be sold from the cafe, but they are available on our Hot Bar (in the deli area).  Bakery selections in the cafe will also be limited for now.
• Hours will be 7am-2pm, daily.

We plan to re-open our Wauwatosa cafe, too - just not quite yet. BUT!  We expect to have bulk coffee beans from Milwaukee's Colectivo Coffee back (just outside our cafe area) by the end of next week (6/5).

Pickup & Delivery

• Orders can be placed at shopmetcalfes.com.
• Madison - Hilldale Pickup, Metcalfe's Delivery and Instacart Delivery
• Wauwatosa - Pickup and Instacart Delivery

Reserved pickup times have been added for shoppers at higher risk for COVID-19.  We see this as an extension of our courtesy hours for in-store shoppers. To place an order during one of the reserved times, simply select the pickup location designated as “High Risk Only”.   

All pickup and delivery orders for both Madison and Wauwatosa are contactless. Please limit online orders to 60 items or less.

Social Distancing

• Please continue to do your best to keep six feet (that’s two grocery cart lengths) between you and other shoppers and our team members. Every one of our team wants to continue to provide incredible customer service.  And in order for everyone to stay safe, our team may ask shoppers to step back while we are interacting.
• One-Way Aisles - Follow the arrows in each aisle in order to allow more space, making it easier for everyone to practice proper social distancing.

Tell Me Something Good! 

COVID19 Hunger Relief  - We are wrapping up both of these programs in the next few days - so there's a bit more time to get involved if you'd like!

• Cash or Metcalfe's Reward points can be donated at checkout. Donations made at our Madison stores will support Second Harvest Food Bank and Wauwatosa donations will support Tosa Cares. 
• Or, if you're a Madison shopper, you can buy a few extra non-perishables on your next shopping visit and drop them in the barrels after checkout to support Feeding Hope.  Learn more about this partnership with WKOW-TV and the Community Action Coalition for South Central Wisconsin HERE.  Donations will be accepted through May 31st. 

We urge everyone to continue to follow CDC guidelines for taking steps to prevent illness and take steps to protect others.  Please continue to be practice proper hand hygiene, don't touch your face and practice social distancing. Stay informed with local resources such as Madison and Dane County Public Health website, Milwaukee Health Dept. website, UW Health Informational Hotline at 608-720-5300 or Froedtert hotline at 414-805-2000.

Be kind and help each other,