It’s 2030, you’re bored, so you go for an afternoon stroll in the online virtual world of the metaverse. You try to focus on the birds and the multi-coloured trees but eventually you yield to temptation and teleport to your favourite skate shop. The heavily tattooed assistant immediately recognises you, asks after your dear old dad, and says there’s a new brand of turbo skates that will blow your mind. It’s only later that you reflect that she’s 100% artificial intelligence.

What you probably don’t realise is we’re quite far along this journey already. Chatbots are already using AI so sophisticated that it can be hard to know if they’re human. They’re popping up everwhere from supermarkets to insurance websites to airports. AI specialist Shweta Singh looks at where it’s all heading, and the pitfalls along the way.

Richard Ratcliffe is several weeks into a hunger strike outside the Foreign Office in London to draw attention to his wife Nazarin’s ongoing detention in Iran on charges that she denies. Psychologist Lucy Serpell interviewed him and reports on how the hunger strike is affecting him.

Also don’t miss this briefing on what is in the COP26 draft agreement, and why it is being criticised. And if you like reading The Conversation, please consider supporting our work with a donation.

Steven Vass

Business + Economy Editor

‘The customer is always real.’ Octus_Photography

AI shop assistants: get ready for a world where you can’t tell humans and chatbots apart

Shweta Singh, University of Warwick

You may not have heard of conversational commerce, but it’s quietly appearing in more and more places.

UCL professors in conversation with Richard Ratcliffe. David Wyatt

I interviewed Richard Ratcliffe about his hunger strike: here’s how it’s affecting him

Lucy Serpell, UCL

The husband of detained Nazanin Zaghari-Ratcliffe is in the 18th day of his hunger strike outside the Foreign Office in London.

COP26 president Alok Sharma. UNFCCC / twitter

COP26: what the draft climate agreement says – and why it’s being criticised

Michael Jacobs, University of Sheffield

In Paris, the French drafted ambitious texts and dared the biggest emitters to oppose it. In Glasgow, it’s the least developed countries which will have to do the most work.

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