Can you tell us a little bit about your experience and the work you do?
I'm the founder and product lead at Podia. Most of my time is split between running the day-to-day business operations, and thinking through what aspects of the product we need to be working on this week and into the future. While I prefer working on the product, as Jason Fried of Basecamp once said, “your company should be your best product”, which
I really take to heart.
How do you currently use Postmark?
At Podia we send various types of emails, both directly to our users and on behalf of our users. We use Postmark for the important emails: password resets, order confirmations, email confirmations. These are the emails our users, and their customers, can’t afford to miss.
If you could add one feature to Postmark, what would it be?
Having worked in product development for fifteen years now, I try and spend as little time as possible thinking about what other companies should do. Most companies know far more about their own set of features than I could ever hope to. Customer opinion matters a whole lot, but my policy is to always give product teams a break by just using what's in front of me. 😀
What's one bit of advice you'd give to other developers about implementing and managing their transactional email?
Sending emails that will be received is a deceptively simple thing to do these days: just plug in any old email service, right?! But there’s a big difference between bulk and transactional email. In the grand scheme of things, it doesn’t really matter if a newsletter takes an hour to be delivered, or is marked by the user’s mail host as spam. It really really matters if they don’t receive their password reset email within 30 seconds, though.