A message from Justin McCarthy, Executive Director - Property

We're continuing to deliver all our services during this busy winter period and are making progress in reducing the backlog for certain repair jobs.

I’m pleased to say that the number of our staff affected by COVID-19 is relatively low at the moment, but if we see a significant increase in infection rates, this may mean that we will need to make changes to our services at short notice. We will keep you informed if anything changes.

Helping to keep everyone safe
Your safety is a top priority for us. When in your homes, we continue to follow social distancing guidelines and wear a mask. We ask that you:

• Let us know if you or anyone in your household are isolating or have COVID-19
• Keep your home well ventilated
• Go into a different room during the visit.

Our technician will contact you before the visit to check all is well and we will also ask again at the door.

Thank you.
Justin 

Supporting you through the winter

We all have times in our lives when we need a bit of extra support. This winter, in particular, may be difficult for many of us as we struggle with the rising cost of living including the increase in energy costs.

Our new Support Hub
We have set up a new Support Hub on our website. It includes lots of information about where you can go for help. Sections include:

The information ranges from how to access your local foodbank, getting help if you are suffering domestic abuse and the grants available to help with energy costs. You can find it here https://www.paradigmhousing.co.uk/support-hub/

Struggling financially?
Please remember, if you are struggling to pay your rent the sooner you talk to us the better. We have specialist teams who can help you set up payment plans and claim any benefits you may be entitled to. Call us on 0300 303 1010.

Have your say

Paradigm is committed to seeking customer views because we want to know how you feel about our services and how we can improve.

New arrangements may change some of the areas we ask you about in future as well as how the measures are publicised.

The Regulator of Social Housing, which sets the standards for housing associations to work to, is consulting on new regulatory arrangements which will apply to Paradigm.

These arrangements will say what areas of our services we must report on publicly, and how we must check with you, our customers, how you think we are performing. This mainly applies if you are renting your home, but some measures also apply to shared owners.

This consultation closes at 6:30pm on 3 March 2022. The consultation is online and you can find the information here. 

If you want to have your views on the proposals considered, we encourage you to read the proposals and complete the online response form.

Other news

Two charities supporting people in our communities have received grants from Paradigm.

Talkback, which supports people with autism and learning difficulties, received £8,000 to develop its online resources and practical one-to-one sessions. You can find out how to access support from the charity here.

Watford Workshop also received £8,000 to support their projects helping people with learning disabilities, physical disabilities or mental health issues into paid work.

“These charities have a huge impact in our communities and I’m delighted Paradigm has been able to support their valuable work” says Paradigm Chief Executive, Matthew Bailes. 

Join our big conversation!

There are lots of ways you can get involved – go to our website to find out more or email customer.involvement@paradigmhousing.co.uk

Be part of the big conversation and sign up to Paradigm Virtual Voices. Every customer involvement opportunity, including incentivised research emailed directly to your inbox  customer.involvement@paradigmhousing.co.uk

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