Last chance to have your say in our Customer Voice Strategy Consultation

Tell us what you'd like to see in our new Customer Voice Strategy to be in with the chance of winning one of three £50 Love to Shop e-gift cards

It is really quick and easy to get involved, so make sure to share your views by Sunday, 1st September to be entered into the draw. 

Save money on your water and energy bills

Our Money Matters Team has recently teamed up with water and energy saving consultants Cenergist to offer home visits and adaptions to help customers save money on their water and energy bills.

The free home visits are available to Great Places customers in eligible postcode areas.

Empowering women in our communities

Flourish Together's pop-up Spa and Holistic Therapy course is designed for women interested in a career in the wellbeing sector.

Hosted at The Welcome, a community café and support centre that we work in partnership with, the course has seen remarkable success with students.

The move to Universal Credit 

The Department of Work and Pensions is writing to people claiming one or more benefits asking them to claim for Universal Credit. 

From August 2024 onwards, most customers on Pension Aged Tax Credit and Income Based Jobseekers Allowance will start to receive their Migration Notice letter asking them to claim Universal Credit. 

Customers who get a Migration Notice letter which tells you that your existing entitlement is due to end must act within the deadline date to protect your income - if you ignore this notice your benefits will stop. 

You can get more details on the change on the Government website. 

Barbecue safety

As summer continues on, lots of us will be relaxing and eating outside.

But it’s important to stay safe, so here’s a quick reminder on the risks.

Breaking down language barriers with SAVTE

SAVTE is the Sheffield Association for the Voluntary Teaching of English. It serves to provide a friendly and informal setting for speakers of other languages to begin to learn functional English.

Sessions have been underway at the Pat Midgley Community Hub and we recently got to chat with some of the attendees and volunteers, and see for ourselves the teaching in action.

Supporting Rochdale-based charity, Become United

We've recently donated £6,000 to Rochdale-based charity Become United through our Greater Together Foundation.

The funding will allow Become United to run cost-of-living awareness sessions in multiple languages such as English, Bengali and Urdu along with printed infographics to reach our vulnerable and isolated customers.

How have we used your feedback?

We are always looking for customer feedback to ensure that we are continuing to improve and develop services. 

Over the last year we have been using Our Voice to gather your views. Why not take a look at how we have used your feedback?

Insight's August update

Insight Customer Scrutiny Group has been looking at how it feels for customers to move into a Great Places home. Moving house can be a busy time for anyone, there is always lots of things to co-ordinate and sort out.

The purpose of Insight’s scrutiny was to check the process to find out from customers’ perspective what works well plus what may not work as well.