We're sharing support available, information about local projects, and ways to get involved!
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Welcome to your brand new monthly newsletter!
This newsletter is for you, so we want to make sure it includes information that you feel matters most. Over the coming months, we'll be asking for your feedback on what you'd like to read about, how often you'd like to read this and how we can make this newsletter better.
This month, we're sharing the support available if you're worried about money or looking for financial advice.
You'll also be able to read about local projects supported through our Community Benefit Fund and the reopening of Nightingale Park in Baldock.
There are also several ways to get involved in this newsletter, so keep your eyes peeled. We hope you enjoy this month's update and find it helpful. Let us know by clicking on the link at the end.
Best wishes,
Joe Williams, Executive Director of Customer Services
How are we doing?
Are you happy with the services we provide? Do you feel we listen to your views and take action? And, overall, do you think SettleParadigm is a good landlord?
Your feedback is really important to us. It helps us understand what's working well and where we need to improve, so we can provide a better service for all our residents.
In April 2023, the Regulator of Social Housing introduced Tenant Satisfaction Measures (TSMs). These are a set of measures that help residents compare how well social landlords are performing.
Following the merger of Settle and Paradigm in October 2025, we now report our Tenant Satisfaction Measures as one Group.
You can view our latest Group results for April 2025 to March 2026 here.
Join our resident-led group to help make our services and communities more inclusive
As Pride Month comes to a close, we're launching a new resident-led group to help make our services and communities more inclusive for everyone.
We’re looking for residents who would like to share their experiences, ideas and feedback, helping us to understand different perspectives and improve how our services work.
Whether you identify as LGBTQ+ or simply care about equality, diversity and inclusion, we'd love to hear from you. Complete our short survey to register your interest and tell us what matters to you.
Accessing our services
Support tailored to your needs
We want everyone to be able to access our services in a way that works for them. Our Customer Care and Reasonable Adjustments Policy explains how we support residents who may need additional help to stay in their home.
This includes making reasonable adjustments, such as:
- providing translated information
- communicating in a different format
- arranging face-to-face appointments where needed.
Read the full policy to learn more about the support available and how to let us know if you need a reasonable adjustment.
Do you use BSL? We can help you communicate with us
If you use British Sign Language (BSL), we've partnered with Convo to make it easier to get in touch with us.
Convo is a video relay service that connects you with a qualified BSL interpreter, helping you communicate with our teams quickly and easily.
Watch the video here or below to find out how the service works and how you can use it to contact us.
Changes to allpay - download new app
If you use the allpay app or online portal to pay your rent, allpay has replaced its current app and payment portal with a new service called allpayments, which brings everything into one updated platform.
To continue paying online or through an app, you’ll need to download the new allpayments app or sign in here. You can use your existing allpay login details, and your information should transfer automatically.
If you pay your rent through My Settle Portal, by phone, or another method, you don’t need to do anything.
If you’re unsure whether this affects you, please contact us on 0330 343 0016.
How we are listening
Residents are helping shape the future of our new organisation through a resident steering group - and it is already having a huge impact!
The group has played a key role in helping us develop our Corporate Plan, new brand and service standards.
Find out what they’ve been telling us and how we’re responding to their feedback here.
We're here to help
Do you need financial support?
If you're struggling with bills or budgeting, our free and confidential Money Advice team can help with budgeting, debt and accessing benefits and support you're entitled to. We've recently added new resident case studies to our website to show how we've helped others. Take a look to see if there’s anything we could help you with.
You can also get support through Lightning Reach, a free online portal that connects you to over 2,500 support schemes, including help with energy bills, rent, household costs and debt advice. Create a free account, answer a few questions, and you'll be matched to support you may be eligible for. Click here to sign up to Lightning Reach for free!
Domestic abuse support
World Cup fever is here, and for many, football brings excitement and celebration - but for some, it can also bring increased risk at home.
If you or someone you know is experiencing domestic abuse, help is available.
Refuge’s National Domestic Abuse Helpline:
☎️ 0808 2000 247
In an emergency, always call 999. If you can't speak when calling, you can use the Silent Solution by pressing 55 after dialling 999.
We have trained colleagues who can offer confidential support and talk you through your options. You can find out more about the support available through our support from Settle page, or contact us on 0330 343 0016.
Children playing or anti-social behaviour?
We know that summer can be a busy (and sometimes noisy!) time in our communities, and some of this is to be expected. Children playing outside, riding bikes or enjoying the sunshine with friends is not considered anti-social behaviour (ASB).
However, behaviour that causes harm, alarm or distress to others - such as persistent noise late at night, verbal abuse, or drug-related activity is likely to be classed as ASB.
If you are experiencing ASB, please report it to us. You can do this using our online form, calling us on 0330 343 0016, or online using your My Settle Portal account.
Capture your corner of nature for our competition
It’s time for our first SettleParadigm gardening competition, which means you could be in with a chance to win a £50 voucher!
Whether you have a gorgeous back garden, a beautiful balcony or a wonderful window planter, we want to see how your gardens (or planters, or hedges, or veg patch!) are blooming.
Enter now:
To enter the competition, simply send a photo of your garden or balcony to Communications@SettleGroup.org.uk by Friday 28 August. Please include your name, address, and the category you are entering.
Competition categories:
1. Best front garden: we’re looking for the most inviting and well-kept front gardens that brighten up the neighbourhood.
2. Best back garden: whether it’s a lush vegetable patch, a vibrant flower garden, or a serene retreat, why not share some pictures with us?
3. Best balcony*: even small spaces can be transformed into a gardener’s dream. We’re excited to see how you’ve turned your balconies into green sanctuaries. (*If you don’t have a balcony, but do have a window planter, or something similar, this is the category for you!)
Who will you be cheering on?
With the World Cup underway, we know many of you will want to show your support and celebrate your teams.
You’re welcome to display flags from your windows or balconies. However, for fire safety reasons, any flags placed in stairwells, corridors or other shared spaces will need to be removed.
In other news
Great Big Green Week 2026: Working together to make a difference in our neighbourhoods.
Residents help shape the future of repairs services
Fire safety reminder for residents living in blocks of flats
Check your personal alarm will work after the landline switch-off
- Did you know contents insurance is your responsibility? For example,
if there was a leak, we would repair any damage to the structure of your home, but you would need contents insurance to replace items such as carpets, furniture, or personal belongings. You can find out more about home contents insurance on our website
- If you are aged 60+ and have mobility difficulties or a long-term health condition, you can join Positive Movement for a 20-week programme to improve movement and wellbeing. These free sessions take place every Wednesday from 1 July, 1:30pm–3:00pm at Westmill Community Centre, Hitchin, SG5 2PG, and include time to socialise afterwards. To register, email Clare.Chambers@HertsMindNetwork.co.uk or call 07857 961984.
Did you find this newsletter useful?
Quick links
Settle | Blackhorse Road | Letchworth Garden City, SG6 1HA GB
Community Benefit Society No. 30003R, Registered Provider No. L4370. Settle Group (trading as SettleParadigm) is part of Paradigm Housing Group Limited (trading as SettleParadigm), Registered in England, Community Benefit Society No. IP28844R, Registered Provider No. L4215.Paradigm Housing Group (Registered office: 1 Glory Park Avenue, Wooburn Green, Buckinghamshire HP10 0DF, Community Benefit Society No. IP28844R, Registered Provider No. L4215) includes Settle Group (trading as SettleParadigm), Community Benefit Society No. 30003R, Registered Provider No. L4370; Paradigm Homes Charitable Housing Association Limited (trading as SettleParadigm), Registered in England, Community Benefit Society No. 27789R, Registered Provider No. LH4138; Paradigm Commercial Limited (Company No. 02779163); Paradigm Development Services Limited (Company No. 06794551); and Paradigm Maintenance Limited (Company No. 07355965) Registered in England.