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Australian Government | Australian Renewable Energy Agency | ARENA
19 August 2020

Insights into customers and communities


Welcome to ARENA Insights - a newsletter dedicated to sharing knowledge and insights with industry.

Reports shed light on DER customer values and experiences

Recently released customer insights reports investigate the experiences of customers involved in ARENA-funded DER projects. Nearly 100 reports from 20 projects were analysed to produce insights on customer values and motivations, and the customer journey of buying, installing, maintaining and retaining a DER product.

The customer journey of buying, installing, maintaining and retaining a DER product

Image: The customer journey of buying, installing, maintaining and retaining a DER product.


Read the Customer Insights Reports 


What do people across the energy system think about community-scale storage?

This report draws on an interdisciplinary framework of social acceptance to explore stakeholder perspectives of the barriers and opportunities to community-scale energy storage.


Read about what stakeholders think 


Customer perspectives on participating in virtual power plants

Simply Energy’s latest knowledge sharing report includes a summary of customer research on the project’s virtual power plant (VPP) offering and customer experiences interacting with Simply’s VPP website.


Read the Simply Energy report 


Revving up community engagement remotely

Consulting community members who are isolated or observing social distancing has posed a new challenge to a unique ARENA-funded trial at the Australian National University. Researchers involved in the Realising Electric Vehicles-to-grid Services (REVS) project (which aims to demonstrate how electric vehicles can support Australia’s energy grids) have adjusted how they will engage various groups.


Read more 


New to the Knowledge Bank

Shoalhaven final knowledge sharing report - a complete overview of the fundings of the full feasibility study for expansion of the existing Shoalhaven Pumped Hydro Scheme.


Gullen Solar Farm - Co-Location of Large-Scale Wind and Solar:

Renewable Energy Venture Capital Fund Evaluation Report - presents the findings of the University of Technology Sydney’s review of ARENA’s Renewable Energy Venture Capital Fund program.


Community Batteries: A Cost/Benefit Analysis - evaluates the financial viability of community batteries.

Battery Storage System Performance Standard - details a proposed Australian Battery Energy Storage System Performance Standard for batteries connected to residential or small-scale commercial solar photovoltaic systems.

ARENA Funded Hydrogen Projects and Reports - summarises the hydrogen projects that have received ARENA funding as at 3 August 2020.

Gridded Renewable Nowcasting Demonstration Lessons Learnt 1 - an update on Solcast’s project to develop a proof of concept demonstration of a forecasting tool which will track and predict renewable output in real time.


ARENA Distributed Energy Resource Customer Insights Reports - investigates the experiences of customers involved in ARENA-funded DER projects.

Jemena DER Hosting Capacity Project Interim Knowledge Sharing Report - this interim report covers the activities in the first three stages of Jemena’s demonstration of three novel technologies and intelligent DER control systems.

Santos Conversion of Remote Crude Oil Beam Pumps to Solar & Battery:

  • Project Report - outlines how the solar and battery system being installed at oil well pumps can be applied across other industries in wider applications.
  • Lessons Learnt Report - this report details four lessons learnt Santos’ project investigating oil beam pump conversion to solar and battery, and other uses for proposed stand-alone power systems.

Analysis of Solar PV Hybrid Energy Irrigation Trial at Bundaberg Sugarcane Farm - This is the final project report presenting the outcomes of the three year field trial to demonstrate the economic benefits of using renewable energy (specifically solar) to power irrigated sugarcane production.

Australian Government | Australian Renewable Energy Agency | ARENA
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ARENA Insights shares knowledge from our open-source library of reports, studies and tools to provide guidance and learnings to benefit future renewable energy projects.
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