Dear Resident and Family Members,

COVID-19 Update for residents & families of Calvary Robina Rise

I am pleased to inform you that no additional positive cases of COVID-19 have been detected amongst residents or staff in the latest round of testing at Calvary Robina Rise.

We will continue liaising closely with the Public Health Unit and will be in touch as soon as we have any updates for you, including whether and when the current visitation restrictions can be lifted. We anticipate our next communication to you will be in the next few days.

A reminder for residents and families, that Calvary Robina Rise is open to visitors under outbreak conditions, consistent with Calvary’s Position Statement on Visiting in Aged Care. There are however, specific requirements to help keep our residents, their visitors and our staff as safe as possible. Please see below.

Updated information for visitors

• One visitor per resident will be permitted entry to the home.
• Visiting hours are from 9.00am – 8.00pm, Monday to Friday, with last entry to the building permitted at 4.30pm. This is to ensure all screening processes can be completed with our day staff.
• Visitors will be required to complete screening requirements prior to entry and wear appropriate PPE (including surgical mask and shield) whilst visiting. PPE is provided by Calvary. Staff will assist you as appropriate.
• Please book your visit by emailing kristi.cleland@japara.com.au
• Visitors will be required to have a rapid antigen test (RAT test) before entering the home. This takes time, and we ask for your patience as we manage this important screening process.

Booking your visit with your loved ones

• Visitors must email kristi.cleland@japara.com.au to book their visit.
• Visitors are asked to include the following information in their email: requested date and time, name and room number, visitors name with attached proof of vaccination.

Visitation exceptions may be made for residents receiving end of life care, residents who may be experiencing distress, or where a special care and support role is provided. Please speak with the home manager to discuss arrangements.

You can help us by sharing this information with your family and friends

Thank you for your continued understanding and patience at this time.

Sincerely,

Cassandra Schwartz,

Acting General Manager Aged Care.