Improving your repairs service - thanks for your feedback!

We’ve been listening to your feedback and reviewing our repairs service to make it better for you. Based on what you told us, we’re making changes including improving our online portal, reducing missed appointments, and making sure repairs are done right the first time.

Have you had any large-scale work done in your home recently?

Our Insight Customer Scrutiny group is currently looking at customer feedback and data to see what matters most to customers and will be selecting three key service areas to scrutinise this year.

The current review looks at how communication affects customer experience during kitchen or bathroom replacements. If you've had work done in the past year, we’d love to hear from you.

Need a bit of extra support? Our Money Matters Team is here to help

While being off work due to ill health, one of our Manchester customers received support from our Money Matters team to apply for eligible benefits. With this support, they were able to secure financial assistance, plus energy advice and practical guidance.

If you're facing financial pressures, remember our Money Matters team is here to help. 

Emergency alert test
Sunday 7 September 

A reminder to customers that at 3pm on Sunday 7 September, the UK Government will run a nationwide test of its Emergency Alerts system. Phones will make a loud sound and display a message, even if set to silent. 

Enjoying the last of the warm weather? Stay fire safe

Your safety is our priority and with warmer weather over the last few weeks of summer, it's important to stay fire aware. Keep communal areas clear, know your evacuation plan, and never use barbecues on balconies or in enclosed spaces. Avoid disposable barbecues in parks or dry areas and always supervise your barbecue when cooking outdoors.

Working together to tackle anti-social behaviour

We’ve made improvements to our ASB service based on your feedback, and your reports continue to make a difference. In the past year, we’ve responded to nearly 2,000 cases - remember, if you see or experience ASB, please report it in confidence via our website. Your voice helps keep communities safe.

Broughton Bikes event gets the wheels in motion in Salford

Great Places and Onward Homes recently teamed up with SUEZ and Salford City Council to donate refurbished bikes, offer free repairs, and share health advice at a community event in Salford.

Empowering women through art in Northmoor

We’re proud to have supported WETA (Women’s Empowerment Through Art) with a £4,000 grant from our Greater Together Resilience Fund. WETA offers creative wellbeing workshops for South Asian women in Northmoor, helping to build confidence, reduce isolation, and promote mental health through art and cultural connection.