Consumer Affairs and NT WorkSafe

The sun is out, and cons are out

21 November 2024

Consumer Affairs and NT WorkSafe are urging Territorians to be aware of a business selling photovoltaic (PV) solar equipment in the Northern Territory. 

Sunboost Energy Pty Ltd also trades under Energenic Solar Energetic Engineering, National Solar Energy Group Pty Ltd, Sunboost, and Syed Zaidi.

Consumer Affairs and NT WorkSafe have been made aware of the business’s dubious practices across Western Australia, from Port Hedland to Broome, Halls Creek to Kununurra, which has involved coercive door-to-door sales of PV solar.

Sunboost Energy Pty Ltd has been reported as making unsolicited sales, not giving consumers the required 10 day cooling off period, and taking deposits and making purchasers sign unlawful contracts. 

The business appears to be targeting Indigenous communities in particular and coercing people to purchase products through financing arrangements. 

Vulnerable and elderly people have also been targeted by signing and entering into contractual arrangements for solar and financing. In some cases, the installations provided by Sunboost Energy Pty Ltd have malfunctioned or failed to work at all.

The Department of Energy, Mines, Industry Regulation and Safety in Western Australia has referred Sunboost Energy Pty Ltd to the WA Consumer Protection for further investigation.
 
Sunboost Energy Pty Ltd has been circulating promotional material in Darwin, which Territorians are strongly advised to ignore. 

If you have already engaged with Sunboost Energy Pty Ltd for the purchase of goods or services, please contact either:

NT Consumer Affairs on 1800 019 319 or consumer@nt.gov.au, or

NT Worksafe on 1800 019 115 or ntworksafe@nt.gov.au.