Service charges

Advance notice about increased costs
Many of you will pay service charges for a range of services to your block or estate. We want to let you know that service charges will be increasing and you will receive a letter about this in May. We understand that this may cause some concern, which is why we wanted to give you advance notice and explain why the increase is necessary.

Your service charges pay for a range of services that are essential in maintaining your home and ensuring it’s a safe and pleasant place to live. These services may include cleaning and maintenance of communal areas, the upkeep of internal and external decoration and repairs to communal areas such as lifts, entry systems and lighting. Some of you will also pay for your personal heating through your service charges.

We strive to provide high-quality, value-for-money services to all our customers. Unfortunately, like everyone else, our costs have increased and we need to raise our service charges to continue the current standards and provide the necessary services.

We're here to help
We understand that an increase will be difficult. You will receive more information in the coming weeks but, in the meantime, if you're struggling financially, please get in touch by calling 0300 303 1010. You can also take a look at the support hub on our website. We’re here to help.

Our local partnerships

The Oasis Partnership ‘Routes to Work scheme’ 
Are you a Buckinghamshire resident looking for a way to kickstart your career or improve your job situation? Oasis Partnership's 'Routes to Work' scheme might just be the perfect solution for you!

Thanks to Paradigm, the scheme has been extended until 2024 and will help more than 100 individuals enhance their job search skills, advance their education or training and secure full or part-time work.

If you're interested in participating in the “Routes to Work” scheme, call Customer Services on 0300 303 1010.

Did you know, if you claim Universal Credit, you could be entitled to broadband discounts?
To help customers receiving financial support afford broadband, some providers offer bespoke deals, known as 'social tariffs', at much lower prices. They’re still usually the same speed and quality as other home broadband deals - the only difference is the price.

See the Money Saving Expert's complete guide to discounted broadband.

#DrivingImprovement in our neighbourhoods

We're full of ideas about how we can make Chiltern Heights in Amersham a better place to live after a meeting with customers.

The meeting, which was part of our commitment to creating happy and thriving communities for all our customers, was attended by 14 people who were enthusiastic about improving their neighbourhood.

Colleagues from our Customer Support team were on hand to offer advice and Property Services colleagues shared valuable tips on preventing damp and mould.

Our customers praised Chilterns Heights as "a great community" and expressed their appreciation for how much they care about where they live and were full of ideas on how we can make their neighbourhood even better.

#DrivingImprovement in Chesham
Customers at Edwy Court in Chesham are enjoying their communal garden after some recent improvements.

They asked if there was anything we could do to make the area more sociable and easier to use and we were delighted to install some solar lighting and benches.

"I would like to say thank you for the outside garden area. It looks lovely," says one happy customer. 

Our Chesham customers and community joined us to plant 60 new trees
Residents of Fullers Close and Chessbury Road will be able to enjoy 60 new trees, thanks to a donation from the Woodland Trust.

The trees, which are a mixture of British trees including cherry, silver birch, and rowan, have been planted at the two sites. They will replace some older trees which have had to be removed and create new habitats and ecosystems for wildlife.

“This was a real community venture and I’m delighted that our customers, as well as other residents in the local areas, will be able to enjoy these trees as they grow over the years,” says Matthew Bailes, Chief Executive of Paradigm.

We were on hand to answer any questions and gave the community the opportunity to help with the tree planting. One of the youngest members of the community Ruby, who planted a few trees herself, when asked why she loves trees, had this to say: 

 “Trees are fun. You can climb on them, you can swing on them, and play on them however you want. And I feel like I should protect trees because people are cutting them down and hurting animals. I really like trees also because I like to hug trees with my little brother. I love trees because you can make so much out of them. You can climb on them, you can swing on them, you can make so many things out of them. Sometimes, some people can be very mean and cut them down. Some people here want to help because you can cut wood and build houses. But animals are getting hurt, so we should know about that."

#SaferTogether

Join our team

We're more than a housing association. We’re a growing business committed to delivering excellent services to our customers and building a great place to work, where everyone can belong.

If you join our team, you’ll get the chance to learn, progress and develop your skills. In return, we’re looking for people who are as passionate about giving great service as we are.

We employ over 500 people who all help to deliver our services but don’t just take our word for it. We asked a handful of them to tell us what they enjoyed most about working for Paradigm.

Here’s what they said: 

Your voice matters

 Thanks to everyone that took part in our customer support survey!
We really appreciate that you took some time out to share your thoughts with us. This will help us prioritise the areas where we can offer the most valuable support.

The survey is now closed and we are pleased to announce that the winner of the £50 voucher is Diane from Buckingham. She will be receiving her voucher soon.

Can you help us?