Damp and mould - we're changing how we respond

Starting 27 October 2025, a major change is coming to how social housing landlords respond to damp and mould issues.  

Under Awaab’s Law, named after two-year-old Awaab Ishak who tragically died due to mould exposure in his home, landlords like Great Places will be legally required to act faster on serious hazards. 

We’ve listened to our customers to help review our processes and are changing the way we do things to better address issues.

Struggling with bills or essentials? Lightning Reach is here to help

We’re launching Lightning Reach on 6 October, a free, secure online tool that helps you find practical financial support (like grants, benefits and support schemes) that’s right for you. It’s quick and easy to use, and could help with things like energy bills, food, clothing or household costs.

Energy-Saving Tips for Autumn

With energy prices rising in October, our Money Matters team shares practical ways to save on bills - plus how to get a free home visit and a £50 voucher.

Can you check a fire door?

Fire doors can be life-saving; they hold back flames and toxic smoke and slow the spread, allowing you more time to get to safety – particularly if you live in a block of flats.

As well as routinely checking all of our fire doors, we've created a quick video guide of the key things that you can look out for, and how to report issues to us.

How our Employability Service helps

Naseem Aktar, our Employability Coach, is helping customers like Adebola rediscover confidence and secure meaningful work.

Her personalised support is transforming lives - read Adebola’s inspiring journey and find out more about this service.

Help shape our ten-year ambitions

You recently told us what Great Places should focus on for the next few years. Now we want to know what you think of our longer-term plans. Tell us for your chance to win one of three £100 Love2shop e-gift cards before Halloween. 

Domestic abuse - we are here to help

Often the way someone you love treats you can be hard to come to terms with, you may think you are to blame. You are not.

You're helping us tackle anti-social behaviour

Your reports helped us respond to nearly 2,000 cases last year. We’ve improved our service based on your feedback, and every report counts.

If you see or experience ASB, report it confidentially on our website. Your voice helps keep your community safe.

Growing Responsibly: our updated approach to Tree Management

We’ve updated our Tree Management Policy to reflect how we care for over 18,000 trees across our neighbourhoods - balancing environmental benefits with safety.

It also outlines what customers can expect and their responsibilities for trees in shared and private spaces.