February 2025

Discover Burnley's Customer Service Award Winners Revealed and lots more...

Burnley’s Best Businesses For Customer Service Revealed

Burnley’s top ranking shops, restaurants and bars, service providers, local organisations and businesses have been revealed at the town’s second Customer Service Excellence Awards.

Hosted by Burnley Business Improvement District (BID) and supported by key sponsors Charter Walk Shopping Centre, Anchor Group Services, ONBRAND4U, and Castlegate Security Services, the event highlighted the exceptional efforts of staff members, retailers, businesses, organisations, service providers and hospitality venues, in delivering top-tier customer experiences across the town. 

Themed Burnley BID’s Blooming Brilliant Customer Service Excellence Awards, the winners of each category were announced at a glittering award ceremony at Burnley’s Mechanics Theatre.

Scooping the first award of the night for Independent Retailer of the Year was Florist Lancashire, Licensed Premise of the Year was Bar Mojitos, while the Best Food Business Award went to popular Italian restaurant, The Palazzo. 

Local and independent businesses secured many of the top spots, including Haffners Pies and Butchery as Long Serving Business of the Year, Sweet William Florist for Ambassador of the Year, and Althams Travel for their Commitment to Burnley. High street national retailers also picked up awards on the night with Next taking home the National Retailer of the Year award, and TUI awarded the Service Provider of the Year award. 

Skipton Building Society were also among the winners list as they secured the award for Overall Business of the Year, while Jamie Ninnis from The Perfume Shop bagged Employee of the Year. 

We'd like to take this opportunity to once again, congratulate all the winners, highly commended and everyone involved. To find out more about the fantastic evening, our highly commended, just click the button below.

Don't forget - it is really important that you REPORT!

To help keep our town safe, we need everyone to report any issues that take place. 

There are many ways you can communicate with us, including:

Town Centre Radios: An active community radio network operates in the town centre providing an immediate communication channel between businesses, organisations, BID Wardens, the police, CCTV and Charter Walk. This is useful for non-emergency information sharing about live incidents and individuals of concern.

DISC - Incident Reporting: All Burnley BID Levy Payers and Associate Members are encouraged to sign up to DISC to report and share intelligence and details of all incidents and suspects. This information helps us build a better picture of the issues we all face and builds up a database of the offenders so that we can all be on our guard.  On the incident reports, some of the fields pre-populate for you and these reports can be converted to crime reports which the police receive.

There are also many other ways you can report incidents including via the Council, Police, Love Clean Streets App, CrimeStoppers and Lancashire Victim Service.

For more information on how best to report an issue in the town, please email Laura Diffey on laura.diffey@groundwork.org.uk or visit the link below.

Celebrate LGBT+ History Month with the University of Central Lancashire

February marks LGBT+ History Month, and the University of Central Lancashire is celebrating with a Film Night on Tuesday 25th February; a free event for students and film lovers alike, where you can enjoy short films featuring actors and portraying stories in celebration of the LGBTQ+ community. 

Taking place from 5.30pm - 9.00pm, spaces are available to book now, which you can access via the button below. 

Listen to Local Radio in Burnley

Burnley's very own radio station will soon be on the airwaves, giving listeners across East Lancashire the latest information, news and music.

To find out more about Radio Burnley, just visit the website at www.radioburnley.com or download the Radio Burnley app. 

Upcoming Events You Don't Want To Miss

Here's a round-up of our top events taking place over the next few week.

Remember, if you're hosting an event for businesses or the public, please make sure to upload all details to the Discover Burnley website, ready for us to promote across our various marketing platforms!

Burnley Inclusive Disco, 26th Feb,6.30pm - 9.30pm📍 Bees Knees

Get Weekend Ready with Kori & Karaoke, 27th Feb, 5.00pm📍 The Big Window

The Soundmasters, 28th Feb, 9pm - 11.30pm,📍 The Inn on the Wharf

Burnley Artisan Market, 1st March, 10am - 4pm,📍 St James's Street

Clinton Baptiste, Roller Ghoster, 1st March, 7.30pm - 10pm,📍 Burnley Mechanics Theatre

For more information on what's on click the link below. Don't forget to upload your own events.

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