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Great Places Enews - April
Our April Enews includes all the latest headlines from Great Places, with useful updates, information, events and opportunities.
Putting customers first
We’d like you, our customers, to get involved and help us identify what is important to you when you deal with Great Places.
Share your views on Our Voice by Tuesday 30 April 2024 to be in with the chance of winning one of three £50 Love to Shop e-gift cards.
Do you read our My Great Place magazine?
Tell us what content you'd like to see in future editions to be in with the chance of winning a £10 Love to Shop e-gift card.
Universal Credit and Help to Claim
Universal Credit is a welfare benefit to help people with living costs. It must be claimed online and you will be responsible for managing your claim in your Universal Credit journal.
Help to Claim can support you in the early stages of your Universal Credit claim, from the application through to your first payment.
You Share, We Shape
Our new Inclusive Services Team has started to contact customers as part of our ‘You Share, We Shape’ campaign, gathering key information about everybody living in our homes, to understand where customers may have additional support needs.
Don't forget, you can also complete this information yourself via our MyPlace customer portal.
Head on over to MyPlace!
Have you logged into MyPlace yet? It’s nearly always the quickest and easiest way to get the information you need about your tenancy and complete some key tasks, including viewing your rent balance and logging repairs.
If you’ve not visited MyPlace yet and would like a bit more information, we’ve created some short videos to help you get started.
Housing Ombudsman’s proposed approach to Good Practice
The newly launched consultation is looking for feedback on the Ombudsman’s principles of good practice and proposed approach to delivering good practice.
Make sure to have your say by 21st May.
Consumer Standards
The Regulator of Social Housing has released a new set of consumer standards that are required of social landlords to protect tenants and improve the services we offer.
The new standards went live on 1 April 2024 and we have detailed how we will approach and meet the required standards.
New Complaint Handling Code
The new Housing Ombudsman Service Complaint Handling Code went live on 1 April 2024. The Code aims to achieve best practice in complaint handling and to provide a better service to residents.
We have recently updated our Customer Feedback Policy to reflect the new code.
