Have your say and other news from us
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Welcome to May's newsletter
We’re pleased to bring you this month’s edition, packed with useful updates, opportunities to get involved, and ways we’re acting on your cleaning feedback. Whether you want to shape the future of our services, share your thoughts on our proposed merger, or take part in our garden competition, there’s something for everyone in this issue.
Hannah Manyewu
Executive Director, Customer
Share your views - consultation closes 8 June
The resident consultation for the proposed merger closes on 8 June
We're planning to form a partnership with another housing association called Settle Group. We believe this would allow us to provide better services to residents and invest more in our communities.
We want to hear your views about this proposal and what you think the priorities should be for the new organisation, if it goes ahead.
What does this mean for me?
- Your right to live in your home would stay the same
- The rent and service charges you pay would stay the same, aside from the annual increase made in line with the guidance set by the Government (in line with inflation)
- If you are a shared owner or leaseholder, the terms of your lease and the services you receive would stay the same.
Thank you to everyone who joined our recent webinars about the proposed merger. If you couldn’t make it on the day, don’t worry – the full recording is now available to watch online at a time that suits you.
Improving how we handle complaints
Join our new Complaints Panel
We’re launching a new group to improve how we handle complaints. You can take part in a way that suits you – online meetings or reviewing information in your own time.
As a panel member, you’ll:
- Review anonymised complaint cases
- Spot trends and suggest improvements
- Give feedback on letters and responses.
You’ll get a £5 voucher for each case you review, and a £20 voucher for joining quarterly online meetings.
Dust off your camera and start snapping!
It’s time for our annual gardening competition, which means you could be in with a chance to win a £30 voucher!
Whether you have a gorgeous back garden, a beautiful balcony or a wonderful window planter, we want to see how your gardens (or planters, or hedges, or veg patch!) are blooming.
Enter now:
To enter the competition, simply send a photo of your garden or balcony to Communications@ParadigmHousing.co.uk by Friday 29 August. Please include your name, address, and the category you are entering.
Competition categories:
1. Best front garden: we’re looking for the most inviting and well-kept front gardens that brighten up the neighbourhood.
2. Best back garden: whether it’s a lush vegetable patch, a vibrant flower garden, or a serene retreat, why not share some pictures with us?
3. Best balcony*: even small spaces can be transformed into a gardener’s dream. We’re excited to see how you’ve turned your balconies into green sanctuaries. (* If you don’t have a balcony, but do have a window planter, or something similar, this is the category for you!)
Acting on your feedback
Thank you to everyone who took part in our cleaning survey last November. We’ve listened to your feedback and are taking action to improve the service.
We’re now meeting regularly with our cleaning contractor, JustAsk, to make sure all feedback is shared and acted on quickly. We’ve also made 132 follow-up calls to residents in areas where satisfaction was lowest, to understand concerns and agree next steps.
Check out some more improvements from what you told us here.
Have your say
Look out for two more surveys coming soon, on cleaning and grounds maintenance. Your views help us shape better services, so please take a few minutes to get involved.
Don't forget, you can report anti-social behaviour (ASB) using our online form
We want everyone to feel safe and enjoy living in their community. That’s why we work closely with partner agencies to help prevent anti-social behaviour (ASB) and resolve issues that arise.
The quickest and easiest way to report ASB is by using our online form. You can also get in touch by emailing ContactUs@ParadigmHousing.co.uk or calling 0300 303 1010.
Call us on 0300 303 1010 if your situation has changed
Let us know if something has changed
If something in your life has changed recently, please let us know. Maybe you’ve had a baby, your finances have shifted, or you’ve developed a medical condition.
Call us on 0300 303 1010, we’re here to help.
Set up a Direct Debit
Paying your rent by Direct Debit is safe, reliable, and hassle-free. You’ll never need to worry about missing a payment or remembering how much to pay. If your rent changes, your Direct Debit will update automatically – no action needed from you.
Set up your Direct Debit now:
Call us on 0300 303 1010 and select option two. It only takes a few minutes of your time.
