No images? Click here Message about early closure 1 JulyOur Customer Service Team is attending an event on the afternoon of 1 July from 3pm to 5.30pm. We will change to our out of hours weekend service at 3pm so will still be able to answer your calls. If it's not urgent, please consider emailing enquiries@paradigmhousing.co.uk or waiting until Monday to call when we will be happy to help. General newsCost of living rises - help is at hand Rents have also gone up in line with the formula set by the Government. We raise rents because, like many other organisations, our costs are going up and we need to be able to maintain our services to you. As services are costing more, your service charges may also have increased. We recognise that this is making life difficult for some households so we are increasing our focus on how we can support you if and when you need it. You can see how you can get involved with this below in the article Get involved in a focus group on our customer support offer. How to find help
To find out what you are entitled to depending on your circumstances, read the latest government factsheet here. Check out our Support Hub...For more information on any of the topics below, please go to the Support Hub on our website here.
Gardening competition - do you have green fingers?We know that many you take pride in looking after your garden, so why not share a picture with us for your chance to win a £25 gardening voucher? Or if you fancy yourself a seasoned gardener with green fingers and would like to offer tips which will be featured in our next newsletter then please get in touch. If you don't have a garden, then you can still join in by sending us a photo of your favourite container or pot. Please submit photos of your garden or gardening tips to communications@paradigmhousing.co.uk by 15 July for your chance to win. The Great Paradigm Litter Pick! Buckinghamshire County Council provided litter pickers and refuse bags and sent along a road sweeper to help with the clean up. At the same time the Estates Team and our contractors carried out grounds maintenance work and a clean up of the bin store and communal areas which left everywhere spick and span. The sun shone and everyone got stuck in. Over 15 bin bags were filled, with most waste being recycled, composted or turned into energy! A number of residents came out to see what we were up to and all were really positive about the clean-up. Why not organise a litter pick in your community? Just contact your local council for more information. Paradigm On Track Once your appointment is booked, you will now receive a confirmation text message. After the appointment you will receive another message inviting you to give your feedback on how everything went. From 1 July you will be able to track the engineer's journey to your home on a map via your mobile phone and communicate directly with them to give them any instructions for their arrival. We hope that this new system will make it easier for you to plan your day around appointments! Working together to improve our servicesGet involved in a focus group on our customer support offer We're considering how we can support you to maintain your home and tenancy, find financial support and help with your general wellbeing. We have already created a Support Hub, details above. If you would be interested in joining a focus group, then please email Customer.Involvement@paradigmhousing.co.uk. The focus groups will consider the detail of what our offer is and look at our proposed policies and procedures. Have your say and shape our future How you have helped... Here to helpHi, I am Daria, a Rent and Service Charge Manager in the Finance Department and have been at Paradigm since November 2020. I love working for Paradigm! My job involves communicating with internal and external customers to ensure all rents are set in accordance with the tenure type or lease and in compliance with regulatory standards. I take lead responsibility for:
The best part of my role is providing expert advice about rents and service charges, that adds value and has a positive impact on the business. Outside of work, I am kept busy by my 17-yr old daughter and 15-yr old son! Home of the monthWe're pleased that four new homes are now ready to house families living or working in Aylesbury Vale at Twelve Leys in Wingrave, Aylesbury. Three of the homes are for rent and one for shared ownership, with seven more following in July! Right to buy scheme We need to wait to see the detail of the policy before deciding exactly what this means for us as a business and for you, our customers. In the meantime, if you are interested in buying the home you currently rent from us, please visit our page about buying your home or contact the Sales team as below. Want to work for us?We're hiring We are currently looking for skilled technicians, housing, H&S, finance staff and more! And finally... Photo competition And the winner is... |