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Scorecard Update: April - June, 2024
The results are in, customers love Scorecard!
The latest independent telephone customer survey results clearly demonstrate, customers value Scorecard.
It is encouraging to see that Scorecard assessments continue to motivate households to improve their home. The survey found 91% of households are taking action as a result of their assessment: 53% have already taken action and 38% intend to take action over the coming months
Of the households that have already taken action as a result of their assessment:
⭐ 41% noted a reduction in electricity and/or gas use
⭐ 35% noted a reduction in energy bills
⭐ 41% noted an increase in their home's level of comfort
⭐ 5% reported an increased ability to manage a medical condition
And there's more great feedback from Scorecard customers...
⭐ 100% of respondents agreed their assessor:
- acted in their best interests
- provided personalised and useful upgrade information
- explained the rating and certificate well
⭐ 97% said their assessor answered all their questions well
⭐ 95% agreed the assessment was a good use of their time
⭐ 94% said their assessor provided a clear list of priorities to help achieve their goals
⭐ 94% would recommend Scorecard to their family and friends.
The Scorecard team would like to extend a big thank you to our Australia-wide network of assessors for the excellent work they continue to do to support Australian households to reduce their energy bills, carbon emissions and live a more comfortable and healthy life.
An historic Scorecard milestone!
Thanks to the hard work of our accredited Scorecard assessors, the 10,000th Scorecard assessment was completed in June!
This is a huge achievement for the program and a clear demonstration of the value Scorecard provides to the community every day.
We look forward to helping Australian's cut energy bills, improve comfort and reduce greenhouse gas emissions over the next 10,000 assessments.
To get targeted advice on how you can start saving money on energy bills and live more comfortably, book your Scorecard assessment today.
Interested in helping people to save money and live more comfortably?
Consider becoming a Scorecard assessor!
There are many benefits, like:
- working for yourself, or for an organisation
- choosing your work hours, being as flexible as you need
- a national program that supports you to work anywhere in Australia
- ongoing support including:
- mentor opportunities
- free ongoing access to our assessor helpdesk
- marketing materials, and more
- Scorecard software training and exams available at no cost
- joining a growth industry
- you can be sure your work is making a positive impact on people’s lives, and the planet.
There are 6 ways you can enter the Scorecard Assessor accreditation process. There are options for everyone, whether you are new to the industry, have recognised qualifications or are an experienced home energy assessor.
Scorecard training and exams are delivered online which makes it easy to access wherever you are.
The National Energy Efficiency Conference
Scorecard attended the National Energy Efficiency Conference held in The University of New South Wales, Round House in May.
The conference was well attended, with much discussion focusing on how to provide the best householder experience to support the journey to reduce energy bills, electrify and decarbonise.
The Scorecard team enjoyed the opportunity to interact with stakeholders and catch up with a number of Scorecard assessors who were in attendance.
Save energy in your home with the City of Boroondara
The City of Boroondara has partnered with Scorecard assessors Ephe to offer their community discounted Scorecard assessments.
As part of the 'Save energy in your home' initiative, The City of Boroondara is offering to reduce the cost of Scorecard assessments by 50% for residents and 75% for concession card holders. This discount is on top of the discount through the Victorian Energy Upgrades (VEU) program.
Work in local government?
Are you interested in learning more about how Scorecard can help? Register your interest in our upcoming webinar for local government by emailing: scorecard@delwp.vic.gov.au
Training fee introduction
Applicants who have previously attended Scorecard training will no longer be able to access Scorecard training free of charge.
Training will continue be provided to first time applicants at no cost, however fees now apply where applicants are required to repeat Scorecard training for any of the reasons listed below:
- failing a second attempt at either the training completion test, practice assessment, written exam or oral exam,
- failing to complete Stage 2 of the accreditation process within 3 months of commencing training, or
- failing to complete Stage 5 of the accreditation process within 9 months of commencing training.
Thoughts?
Anything you want to see more or less of in these updates?
Send a reply to this email, we would love to hear from you!
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