NDIS Commission Provider Newsletter - October 2025

Message from the Commissioner and Associate Commissioner

Welcome to the October edition of our Provider Newsletter.

Last week, the NDIS Commission hosted our annual Disability Advocacy Forum – a flagship event that brings together disability advocates and representative organisations from around the country. Thank you to everyone who took the time to join us online and challenge us with your insightful questions and ideas. As a human rights regulator, we are committed to listening and learning from people with disability and their advocates. This is central to shaping the work we do.

Here’s a screenshot from the afternoon:

At the Disability Advocacy Forum, we were proud to launch the NDIS Commission’s Strategic Roadmap 2025-27. Building on our Strategic Plan 2022-2027, the Roadmap outlines our top 3 priorities for the next 2 years:

Being a formidable regulator
Focusing on human rights
Delivering a sustainable future for the NDIS.

October was also a busy month for parliamentary committees, with the NDIS Commission appearing before 3:

the Community Affairs Committee for Supplementary Budget Estimates
the Standing Committee on Health, Aged Care and Disability as part of its inquiry into the Thriving Kids Initiative
the Joint Standing Committee on the NDIS for its Annual Report inquiry.

These committees – made up of Members of Parliament and Senators – play a key role in reviewing Government programs and investigating issues that matter to the community.

Appearing before such committees gives us an important opportunity to explain our work, decisions and challenges. It also allows us to provide context, clarify technical or operational details, and correct any misunderstandings – all in a public and transparent forum.

Thank you to those providers who came to hear Louise speak at the 2025 NDIS Providers Summit in Sydney. It was an opportunity to discuss the NDIS Commission’s current regulatory priorities as well as our regulatory reform agenda, our vision for the market, and how we strive to support providers. It was also a great chance to interact with providers and other senior leaders in the disability sector.

She also met with the Australian Guardianship and Administration Council, which does important work in representing state and territory government agencies that help protect adults with a decision-making disability. Louise discussed the work we’re doing to improve information-sharing between the NDIS Commission and Public Advocates, Public Guardians and Community Visitors.

In this month’s newsletter you’ll learn more about:

Federal Court judgement against NDIS provider Aurora Community Care
Code of Conduct videos – Integrity, Honesty and Transparency
Positive Behaviour Support Training waitlist now open
Get ready for the MyID/RAM transition
Worker Screening Check renewals reminder
NDIS Practice Standards Review public consultation
Higher Risk Weather Season briefing
Daylight saving – changes to Contact Centre hours

Please forward this newsletter to anyone you know who would benefit from this information, or encourage them to sign up online.

Louise Glanville and Natalie Wade
NDIS Quality and Safeguards Commissioner and Associate Commissioner

Federal Court judgement against NDIS provider Aurora Community Care

The Federal Court has imposed a $2.2 million penalty on Aurora Community Care Pty Ltd (Aurora) in relation to the tragic death of Mr Ankur Gupta. It is the highest civil penalty imposed on an NDIS provider to date.

Mr Gupta, an NDIS participant with an intellectual disability, was killed after being struck by a car on a motorway near his Supported Independent Living (SIL) home in Eagleby, Queensland.

The Federal Court found Mr Gupta had been put at serious risk of harm by Aurora and its support workers, leading to his death.

Commissioner Glanville said the NDIS Commission will take strong action against providers that fail to provide safe NDIS services to people with disability.

“Mr Gupta’s death is a tragedy that could have been prevented had appropriate procedures been in place,” she said.

“This legal action and the significant penalty imposed by the Court send a strong deterrent message to all NDIS providers to take their obligations seriously.”

The Commissioner also emphasised that restrictive practices should only ever be used as a last resort in line with a participant’s authorised behaviour support plan, and that any unauthorised use must be reported to the NDIS Commission.

“Failure to report restrictive practices, or to have required behaviour support plans in place, is a serious contravention that puts participants at risk and will not be tolerated,” Commissioner Glanville said.

The NDIS Commission website has more information on behaviour support and restrictive practices.

Read the full media release on the NDIS Commission website.

New Code of Conduct video: Integrity, honesty and transparency

The NDIS Commission has produced a new short video that's part of an educational series intended to help providers better understand the NDIS Code of Conduct.

It covers Integrity, honesty and transparency – one of 8 elements that make up the Code of Conduct.

Providers must:

act with integrity, honesty and transparency so participants can make informed decisions about the supports they receive
ensure recommended supports and services are appropriate to participant needs and accurately described
be free from undisclosed conflicts, incentives or benefits to the provider or worker.

Your integrity is maintained by declaring and avoiding any real or perceived conflicts of interest. This helps maintain a trusting relationship between you and the participant.

The video shows what this element means for providers through a real-world scenario that illustrates how the Code works in practice, and emphasises that it's essential for you to meet your obligations under the Code.

Watch the Code of Conduct video series on our website to learn more about integrity, honesty and transparency.

Illustrations of four people using mobile devices

Positive Behaviour Support Training for Disability Support Workers waitlist now open

Registrations for our free Positive Behaviour Support (PBS) Training Package have been strong, with thousands of disability support workers having enrolled. The package is capped at 15,000 so a waitlist has been created for a limited number of places we expect will become available in the future. If you’re interested in future places, please consider registering.

The PBS Training Package helps disability support workers provide safe, respectful, and person-centred supports consistent with the NDIS Practice Standards and Code of Conduct. The 3 modules can be completed flexibly online, and workers will receive a certificate of completion for each one.

Learn more and join the waitlist.

Get ready for the MyID/RAM transition

Both the National Disability Insurance Agency (NDIA) and the NDIS Commission are changing how providers access their portals, but on different dates. This will strengthen identity verification, which will keep participants, providers and the Scheme safe against scams, fraud and data breaches.

NDIA

From 10 November 2025, all providers and their authorised employees must use myID and Relationship Authorisation Manager (RAM) to access NDIA provider portals. You won’t be able to use Provider Digital Access (PRODA) after this date.

myID is the Australian Government’s Digital ID app.
RAM is an authorisation service that allows an individual to act on behalf of a provider online when linked with their myID.

A step-by-step guide to help providers make this transition is available on the NDIS website: myplace provider portal and resources | NDIS

NDIS Commission

The NDIS Commission is making these changes for most providers from 7 December. Providers using the NDIS Commission portals can continue to use PRODA during a transition period that is scheduled to end by 30 September 2026.

Self-managed participants can continue to use PRODA to access NDIS Commission portals until further notice.

This change does not replace NDIS Worker Screening Checks.

For more information, read our quick reference guide: Changing from PRODA to myID and RAM.

More information

More information is available on the NDIS website: myplace provider portal and resources | NDIS.

If you need assistance in changing to myID and RAM, please contact the NDIA’s National Contact Centre on 1300 311 675.

NDIS Practice Standards Review public consultation

The NDIS Commission is undertaking a review of the NDIS Practice Standards.

The NDIS Practice Standards set out the quality and safety standards that registered NDIS providers must meet when delivering supports and services to NDIS participants.

This review is in response to recommendations and findings from our Own Motion Inquiries, the Disability Royal Commission, and the NDIS Review.

It seeks to understand what changes are required to ensure:

that the Practice Standards focus on the right things to improve quality, ensure safety and embed human rights
workers' and providers’ obligations are appropriate
those obligations are supported by good guidance that makes it clear how to deliver high-quality, safe and participant-centred supports.

The review will also seek feedback on whether developing an NDIS Quality Framework will help to support these objectives.

The review includes a national consultation process with people with disability and their supporters, providers, disability representative organisations, peak bodies, auditors, and the broader sector.

KPMG has been engaged to support the review and facilitate the consultation process.

We encourage anyone who is interested in helping to shape the direction of the NDIS Practice Standards to please be involved. Please note that the Participant and Provider Survey component closes on 13 November, and the consultation sessions are filling up quickly.

More information is available on the NDIS Practice Standards Reform page of the NDIS Commission website

Worker Screening Check renewals reminder

NDIS workers who were issued an NDIS Worker Screening Check 5 years ago must remember to renew their Check, ideally no later than 7 days before their current clearance expires.

Some workers’ Checks will start to expire from 1 February 2026.

The state or territory authority that issued their Check will send workers renewal notices from 1 November 2025.

As a provider, you will need to remove any worker with an expired clearance from risk-assessed roles immediately (with some limited exceptions).

Renewing Checks

Workers can submit a renewal request for their Check through their local state or territory worker screening unit website.

When renewing, workers must supply an Employer ID. This triggers a Worker Screening Verification Request that the employer must complete online through the NDIS Worker Screening Database (NWSD). Until this is done, the worker’s renewal application cannot progress.

NWSD

If you are a registered provider, workers with a Worker Screening Check should be linked to your records in the NWSD.

Once their Check is due to expire in 90 days, you will start receiving automated notifications through the NWSD. From that point, the worker can submit a renewal application.

If a worker no longer works for an organisation, a representative of the company will need to log into the NWSD and unlink them. That will also stop the related expiry notifications from being sent to the organisation.

Self-employed providers

If you are a self-employed registered provider, please remember that you will also need to complete a Check if you are key personnel or working in a risk-assessed role.

More information

There are Quick Reference Guides available on the NDIS Commission website that detail how employers can link and unlink workers in the NWSD. If you have any problems, please contact us.

Higher Risk Weather Season briefing

The 2025-26 Higher Risk Weather Season (HRWS) is fast approaching.

The Australian Government’s National Emergency Management Agency (NEMA) will hold a preparedness briefing on Monday 3 November from 11:00am to 12:00pm AEDT for disability service providers.

The briefing will be delivered via Microsoft Teams and will:

update organisations on the national seasonal climate outlook
provide information to inform and support organisations in their preparedness activities
provide an opportunity for organisations to ask questions about the 2025-26 HRWS and preparedness activities.

If you attended NEMA’s National Preparedness Summit, you don’t need to attend this briefing, but we suggest you encourage your staff to attend so that they too are well prepared for the season.

The meeting will be chaired by Rebecca Hosking, Assistant Coordinator General, NEMA.

Please email HRWS@nema.gov.au to indicate your interest in attending and they will send you a meeting invitation.

Daylight saving – changes to Contact Centre hours

Please note that with the start of Daylight Saving Time in many parts of Australia, our Contact Centre hours are:

7.30am – 3.30pm (Western Australia)
9am – 5pm (all other states and territories).

We are closed on public holidays in your state and territory.

See the Contact us page on the NDIS Commission website

Resources for providers

Our website has a range of resources to support you deliver safe and quality services and comply with your registration:

Resources for behaviour support practitioners

Connect with us

Stay in touch with the NDIS Commission on social media:

General enquiries

1800 035 544 (free call from landlines)

Our Contact Centre is open Monday to Friday 9am - 5pm ADST (7:30am-3:30pm in WA), excluding public holidays.

To provide feedback, contact the NDIS Commission by emailing
contactcentre@ndiscommission.gov.au.

Thanks for reading!

You can find past issues of the NDIS Commission provider newsletter on our website.