Rent changes from April 2026

Every April, rents change across the country. We set our rents in line with Government guidance, and to calculate the increase we use the September 2025 Consumer Price Index (CPI) plus 1%. This means rents typically rise by slightly more than the rate of inflation.

For most Great Places Neighbourhoods and Independence and Wellbeing customers, this year's increase will be 4.8%. We will write to all customers to explain what this means for you individually, but you can find out more by reading our Frequently Asked Questions.

Legacy benefits are ending

All legacy benefits will end by 31 March 2026, so it’s vital for anyone still receiving them to understand what’s changing. When your migration notice arrives, you’ll need to follow the steps to move to Universal Credit to make sure your payments continue without interruption.

Tailoring services for our customers

We’ve been working with customers to better understand their needs, helping us make nearly 7,000 small but important service adjustments over the last year. These changes, such as offering extra time at the door, translation support and sending information before visits, are helping make our services easier to use and more supportive.

A fresh start for Denise

Great Places has proudly supported long‑term customer Denise Downes through a move that has transformed her independence and wellbeing.

After over 23 years in a home that no longer met her needs, Denise has now settled into Openshaw Court in Swinton, bringing her closer to family, improving accessibility and helping her feel more connected.

Customer Committee: shaping MyGreatPlace

Our Customer Committee has helped us refresh MyGreatPlace with clearer layouts, more real stories, and updates from across our communities. You may have already spotted some of the changes in the latest edition!

Do you have a Radio Teleswitch (RTS) electricity meter? Only a very small number of all‑electric homes are affected

The RTS system is being phased out across the UK as the technology is now outdated. You'll know if you're affected as your energy provider should have contacted you - most customers will not need to do anything.

If your energy supplier has told you that you have an RTS meter, please contact them as soon as possible to arrange a free replacement.

Grounds Maintenance update: growing season begins

As we enter the growing season, our Grounds Maintenance Team will return to fortnightly visits, focusing on grass cutting, pruning and keeping shared outdoor spaces looking their best.

Weather however can affect what tasks we complete on each visit. 

Customer Scrutiny update

You can read more on our latest Insight Customer Scrutiny review on our website. 

Have your say - what's coming up

Your voice matters - customer feedback helps shape how we deliver services and support our communities. Over the coming months, we’ll be looking to engage customers on:

• The new Competence and Conduct Standard introduced by the regulator
• Our Recharge Policy
• The review of our contact centre service

Stay tuned for more coming soon - we look forward to hearing your views.